- COMMUNITIES
- PUBLICATIONS
TMCnet Magazines
Internet Telephony Magazine
Click here to read latest issue
Subscribe for FREE - Click Here
CUSTOMER
Click here to read latest issue
Subscribe for FREE - Click Here
Cloud Computing Magazine
Click here to read latest issue
Subscribe for FREE - Click Here
IoT EVOLUTION MAGAZINE
Click here to read latest issue
Subscribe for FREE - Click Here - EVENTS
- AWARDS
- TECHNOLOGIES
TMCnet's Technology Sites
- MORE NEWS
Browse News by Topics
- BLOGS
- MORE
TMCnet Resources
About TMCnet
Subscriptions
August 19, 2010
inContact Wins Customer Interaction Solutions Magazine's 2010 IP Contact Center Technology Pioneer AwardBy Rajani Baburajan, TMCnet Contributor inContact, a provider of hosted contact center software and contact center agent optimization tools, announced that Technology Marketing Corporation has named the inContact platform as a recipient of a 2010 IP Contact Center Technology Pioneer Award in its magazine, Customer Interaction Solutions. The 2010 IP Contact Center Technology Pioneer Award recognizes companies that have produced an innovative, successful IP contact center product or service. “We’re truly honored to be a recipient of this distinguished award,” said Jim Tanner, executive vice president, Product and Strategy at inContact, said. “As the only enterprise-class contact center software provider in the cloud, we have a long history of pioneering innovation in the market.” The hosted contact center solutions from inContact enables contact centers to operate more efficiently, optimize the cost and quality of every interaction, create new pathways to profit, and ensure ongoing business improvement and growth. Their strategic platform, pairing leading call routing and workforce optimization capabilities, gives customers a strategic advantage while enabling them to achieve a faster ROI, Tanner added. “TMC is proud to distinguish inContact with an IP Contact Center Technology Pioneer Award,” Rich Tehrani (News - Alert), CEO, TMC, said. “The inContact platform has been designed with the needs of the contact center market in mind, and the potential of IP behind it, making it worthy of this prestigious honor.” Tehrani commented that technology is the key to the success of any contact center, and inContact has succeeded in bringing superior, groundbreaking technologies to market, while providing high-quality and advanced applications. inContact announced its record earnings for the second quarter coming in with a 19 percent increase for software revenue, TMCnet reported. Consolidated revenue totaled $20.4 million consisting of a $1.3 million increase in software revenue, with a $2.3 million decrease in telecom revenue. The gross profit margin increased to $423,000 when compared to the second quarter of 2009. |
