Contact Center Awards Announced

By Divya Narain, TMCnet Contributor

Norwalk, CT based Technology Marketing Corporation (TMC (News - Alert)) has announced the names of the winners of the IP Contact Center Technology Pioneer Award. The awards have been presented by Customer Interaction Solutions magazine, TMC’s premier publication in the CRM, call center and teleservices industries since 1982.

The IP Contact Center Technology Pioneer Awards were launched in order to honor companies which have innovated exceptional IP contact center products or services. The award recognizes solutions that are equipped with features, functions or capabilities that make them stand out in the market.

“It’s an honor, once again, to recognize pioneering companies which proved to our editorial team that it’s IP contact center solutions are truly groundbreaking technologies,” stated Rich Tehrani (News - Alert), CEO, TMC. “We were please to see so many outstanding solutions and are pleased to recognize 22 solutions.”

The winners of the Fifth Annual IP Contact Center Technology Pioneer Award include Autonomy, which was honored for the Autonomy interaction Control Element (ICE), CosmoCom for the CosmoCall Universe – CosmoDashboard, Fonality for the HUD Queues for Call Center Edition, HyperQuality for ClearMetrix, Ifbyphone (News - Alert) for Call Distributor, inContact for the inContact solution, LiveOps for LiveOps On-Demand Contact Center Platform, Mitel for Mitel Contact Center Solutions, NICE Systems Ltd. for NICE SmartCenter for the VoIP Contact Center, Noble Systems (News - Alert) Corporation for Noble SIPhony, OAISYS for Tracer, RingCube Technologies, Inc. for RingCube vDesk, Sangoma Technologies for NetBorder Call Analyzer 2.0, ShoreTel for ShoreTel Enterprise Contact Center 5.1, Syntellect for Syntellect CIM,

Toshiba America Information Systems for the Toshiba Strata Call Manager, USAN for its Hosted Call Center Solutions, Varolii Corporation for the Varolii Agent Connect and for Varolii Queue Management, Verint (News - Alert) Witness Actionable Solutions for Impact 360 IP Recording, Verizon Business for Verizon VoIP Inbound with Local Originations and Zeacom for the Zeacom Communications Center.

The winners will be showcased in the showcased in the July issue of Customer Interaction Solutions(CIS).

Technology Marketing Corporation (TMC) is an integrated global media company that allows clients to build communities in print, in-person and online. Among TMC’s major publications are Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC tests its new products in its own on-site laboratories, TMC Labs. The CIS magazine is known for its original editorial, industry voices and in-depth lab reviews.

(source: http://call-center-services.tmcnet.com/topics/call-center-services/articles/95835-contact-center-awards-announced.htm)