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MARKETS » NFV Pandemic Tech News
October 09, 2009
Voice CRM Adds Google VoiceBy David Sims, TMCnet Contributing Editor Voice CRM has reportedly added and certified Google Voice to work with the namesake CRM software system at http://www.VoiceCRM.com.
"Now," company officials said, "Google (News - Alert) Voice users will be able to use the CRM system fully integrated with their virtual Google Voice number, automating calls, and adding features such as scheduling calling and group or conference calling via the Voice CRM system." Voice CRM officials argue that the use of VOIP, CRM and Google Voice all in one system "is a time save and can save money over traditional business phone systems or VOIP alone." Paired with the power of a fully functional CRM system with Google Voice automates sales, marketing and customer service. The new voice integration was made through their technology partner, Telesocial, using the BitMouth application gateway and API, company officials said, "By adding the BitMouth gateway services from Telesocial, FreeCRM.com is able to use advanced voice and mobile technologies and extend these features to our existing CRM user base." Earlier this month TMCnet had the news that FreeCRM.com, an on-demand provider of Web based CRM services with more than 135,000 customers worldwide, announced it launched its Voice CRM service at www.VoiceCRM.com -- "adding voice functionality that works with any phone number. No special hardware is required to enable any phone system to use the power of Voice and CRM systems together." Priced at $39.95 for Voice CRM with unlimited US domestic calling and with foreign international calling rates, company officials said at the time, it works "using any existing phone number," where the voice enabled CRM system can dial and conference as well as SMS to any phone system. No special hardware is required to integrate voice dialing and calling from any phone system with powerful customer relationship management features. Each phone call is automated through the CRM system and works with any phone system. David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here. Edited by Amy Tierney (source: http://ivr.tmcnet.com/topics/ivr-voicexml/articles/66203-voice-crm-adds-google-voice.htm) |
