Sangoma Intros NetBorder Call Analyzer 2.0 Software on Linux Operating System

By Anil Sharma, TMCnet Contributor

Sangoma Technologies Corporation, a provider of hardware and software enabling server-based voice and data communication applications, has introduced Sangoma's NetBorder Call Analyzer 2.0 software on the Linux operating system. The product was previously only available under the Windows operating system.

"Typically, IT organizations have very strong preferences when it comes to choosing their architecture and implementation operating system," said Frederic Dickey, director of product marketing at Sangoma.

Dickey noted that by adding support for both platforms, whether the company’s customers chose to run Linux or Windows in their infrastructure, they will now all have access to the wealth of features NetBorder Call Analyzer offers.

In addition, to even better serve customers in the future, Dickey said all new releases of the product will become available on both platforms simultaneously.

NetBorder Call Analyzer automates the real-time classification of outbound calls. The software can determine, with great accuracy and speed, whether an outbound call reached a human, or a voicemail system, a fax machine or other type of device. This allows automated dialers to transfer only relevant calls to outbound call center agents.

This capability, company officials said, significantly improves productivity and campaign business results as well as reduces operating costs to ultimately increase contact center revenues.

Also, NetBorder Call Analyzer integrates seamlessly in both pure IP networks and in traditional telephony networks via gateways.

Many of Sangoma's customers are already experiencing the benefits that come with NetBorder Call Analyzer for Linux. One Linux-based Sangoma customer that provides cloud-based communication services said they now see greater flexibility in deployment and as a result, is better positioned to offer premium outbound services to their own customers.

To find out more about Sangoma, visit the company at ITEXPO West 2010. To be held Oct. 4 to 6 in Los Angeles, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit Sangoma in booth #101. Don’t wait. Register now.

(source: http://ip-telephony.tmcnet.com/topics/ip-telephony/articles/103150-sangoma-intros-netborder-call-analyzer-20-software-linux.htm)