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January 18, 2008
ASC: ASC Introduces EVOip, Version 8.0, for Voice-over-IP Recording;
Offers More Recording Channels and New Integrations
(M2 PressWIRE Via Thomson Dialog NewsEdge)
RDATE:17012008
Hoesbach/Germany -- ASC, a leading global provider of innovative
solutions to record, analyze and evaluate communications, today
announced the introduction of EVOip 8.0, a new VoIP recording solution
with additional channel capacity and compatibility with a wider range
of IP phone systems.
EVOip Server Software now records up to 280 channels simultaneously,
and, for the first time, integrates with PBXs from Avaya, Nortel, IP
Trade and 3Com. In addition, IP phone applications and functionality
with existing solutions for Alcatel, Cisco, Mitel and Siemens have been
expanded. For example, EVOip+ for Cisco now works with the common SIP
protocol, and record-on-demand may be easily initiated by a single
button push on the phone itself. The active version, EVOip active for
Cisco, is compatible with Cisco Unified Communications Manager 6.0 and
higher.
Harald Zapp, Chief Operating Officer of ASC, said, "Our company has
coordinated with leading telecommunications providers, often through
rigorous partnership programs, to integrate and certify EVOip as a
seamless extension of their proprietary IP phone systems. As a result,
we can now offer our VoIP recording solution as a superior alternative
to a broader range of customers, often in high-volume demanding
environments."
Version 8.0 is more user-friendly because many functions may now be
accessed directly through the IP phone. These include start/stop,
keep/delete and search-and-replay for recorded calls. CTIntegration
facilitates this search by tagging calls with more index data than ever
before.
EVOip 8.0 now lets the user quantify the number of recordings on a
daily, weekly, monthly or quarterly basis. It supports more languages
including Chinese (Simple and Traditional), Dutch, English, French,
German, Italian, Japanese, Korean and Spanish. The product also works
with ASC's new Time & Alarm Manager (TAM) for synchronization and
contact operation, and displays the current status of connected
recorders. The TAM resides at its own IP address and distributes the
time signal via network to ASC's communications recording system,
MARATHON EVOLUTION.
EVOip captures telephone calls from the network and enables storage,
playback and archiving of the entire interaction. It is entirely
software-based and designed for maximum flexibility, scalability, and
ease of integration and installation. It records encrypted calls,
offers keyword spotting (searching for spoken words) and provides
adjustable modes for individual, bulk or selective recording.
For more information on the features available for your IP phone model,
please visit www.asctelecom.com/english/voip.html.
About ASC
ASC is a leading global provider of innovative solutions to record,
analyze and evaluate communications.
With ASC software, all multimedia interactions in contact centers,
financial institutions and public safety organizations are documented
and analyzed by intelligent speech and text evaluation methods.
ASC technology enables precise examination of business processes and
provides the basis for decisions by supervisors and company executives.
The content of communications becomes transparent, generates important
information and indicates market trends.
By analyzing communication structure and content, the performance of
employees may be evaluated to foster a continuous improvement process.
"Leadership in technology through innovation" is a guiding principle
that perfectly describes ASC's current scope of activities. Today, the
company generates more than 50 percent of its revenues with innovative
software solutions.
With subsidiaries in the United States, the United Kingdom, France,
Switzerland and Singapore, and certified and powerful distribution
partners, ASC's ambitious projects span more than 60 countries. An
export quota of almost 70 percent, together with its worldwide service
network, makes ASC a powerful global player.
Global alliances, as well as integration and marketing-focused
partnerships with leading telecommunication suppliers, ensure fast and
easy implementation of ASC solutions in almost any environment.
ASC's management, with its wealth of experience and its proven record
of innovation, provides the knowledge, structure and financial
resources required to develop trend-setting solutions. Every year, 18
to 20 percent of revenues are re-invested in research and development.
CONTACT: Katrin Henkel, PR & Communications, ASC
Tel: +49 6021 5001 264
Fax: +49 6021 5001 310
e-mail: [email protected]
WWW: http://www.asctelecom.com
((M2 Communications Ltd disclaims all liability for information
provided within M2 PressWIRE. Data supplied by named party/parties.
Further information on M2 PressWIRE can be obtained at
http://www.presswire.net on the world wide web. Inquiries to
[email protected])).
Copyright ? 2008 M2 Communications Ltd.
(source: http://www.tmcnet.com/usubmit/-asc-asc-introduces-evoip-version-80-voice-over-/2008/01/18/3218025.htm)
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