August 13, 2008
Nortel Unified Communications Enhances Productivity for the Bank of Panhsin
By Michelle Robart, TMCnet Editor
After implementing a unified communications solution from Nortel (News - Alert), the Bank of Panhsin (BoP) has reported that its staff is working together more effectively than ever before.
The Bank of Panhsin is one of Taiwan’s largest banks, relying upon a legacy communications network in which each branch functioned separately. In order to streamline operational costs and enhance productivity, BoP needed a more consistent communications system, implemented across every bank branch.
The Nortel unified communications solution has been successful at simplifying communications among BoP branches by breaking down the barriers across e-mail, voice, video, conferencing, presence and other applications. Created using Taiwan communications provider, Far EasTone’s (News - Alert) VPN services, the secure new network has allowed the bank’s employees to locate other employees with a simple name lookup, and provides essential capabilities such as voicemail, call logging, and password-protected access to voicemail anywhere, any time.
"In high-pressure banking environments, communications networks must empower employees with fast, cost-effective and secure communications capabilities that help them deliver superior customer service" said Tomy Lee, senior vice president, Bank of Panhsin.
"Nortel’s unified communications solution has lowered our network management costs while improving customer service by empowering employees to collaborate more efficiently and effectively than ever,” explained Lee.
"Banks face unique challenges in connecting large numbers of small branch offices spread over a wide area," said YK Tsai, general manager of Nortel Taiwan. "Bank of Panhsin’s unified communications investment has not only simplified its secure communications infrastructure, but offers new opportunities to increase its competitiveness by improving employee efficiency and customer service."
The Bank of Panhsin upgraded its network with the Nortel Communication Server (CS 1000) and the Business Communications Manager (BCM 50). The CS 1000 is a server-based, full-featured IP PBX (News - Alert) offering over 750 world-class telephony features, while the BCM 50 is an all-in-one, affordable platform for converged voice and data communications that supports digital and IP telephones, enabling small to medium sites to benefit from advanced convergence capabilities.
Nortel was positioned by IT research firm, Gartner in the Leaders Quadrant of its “2007 Unified Communications Magic Quadrant” report.
Nortel also announced today that it has acquired U.S.-based Pingtel (News - Alert), a designer of software-based unified communications solutions and a company owned by Bluesocket, an enterprise mobility solutions provider.
Under the terms of the agreement, Nortel will acquire the key assets of Pingtel from Bluesocket (News - Alert) and Pingtel employees will be integrated into Nortel's Billerica, Massachusetts facilities. To read more about this announcement, please go to: http://hdvoice.tmcnet.com/topics/unified-communications/articles/36850-nortel-acquires-pingtels-business-extend-uc-capabilities.htm.
Michelle Robart is a contributing editor for TMCnet. To read more of Michelle's articles, please visit her columnist page.