August 13, 2008
Virtual PBX Intros Voicemail Interrupt
By Anshu Shrivastava, TMCnet Contributing Editor
Virtual PBX (News - Alert), a provider of the hosted PBX service, has announced a new voicemail feature, Voicemail Interrupt, for its VirtualPBX service.
With the addition of Voicemail Interrupt, users can listen to voice message in real time as they are being left by the caller, to learn the identity of a caller, determine the sense urgency and decide whether or not to take the call.
Unlike a typical business phone system, Voicemail Interrupt also allows users to interrupt the voicemail message and speak with the caller directly without losing connection.
Usually in other business phone systems, once a call is sent to voicemail it becomes inaccessible to the user. The only way for the user to know more about the call is to play back the message that was left.
Greg Brashier, COO at Virtual PBX said with most business phone systems, whether premised-based hardware or other hosted systems, calls sent to voicemail are on an unstoppable one-way trip.
He also said that few people realize that home answering machines can do something that most business phone systems can't—allow users listen in on voicemail as it is being left and pick up the call at any time.
“With this release, we're giving our clients more control of the call by allowing them to listen in to the message being left and connect to the caller at any time,” added Brashier.
Coupled with Virtual PBX's SmartID capability, Voicemail Interrupt enables users to know about the call before they connect with the caller.
SmartID tells users who the call is from, what department in the company is being called, and whether a call is business or personal in nature. All this information is provided before the user actually takes the call.
In December, Virtual PBX added two features to the Virtual PBX service - Caller ID service VPBX SmartID and VPBX Recording Manager, which allows recording, uploading and management of a full library of Auto-Attendant greetings for every client.
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu's articles, please visit her columnist page.