Lane County Sheriff's Office Improves Call Recording with Verint Audiolog System

Verint (News - Alert) Systems and regional partner, DialPro Northwest, have announced today that the Lane County Sheriff’s Office in Eugene, Oregon has deployed the Audiolog system.

 

Developed by Verint, Audiolog is a robust call recording and quality assurance software solution.

Lane County will be able to rely on Audiolog for its recording, evaluating and archiving of all calls and radio transmissions to its Communications Center within the Police Services Division. The solution will also provide backup support to Central Lane 9-1-1 and the neighboring city of Springfield.

“Audiolog is a user-friendly recording solution that fulfills a wide range of recording and compliance requirements that fit our working environment,” explained Jonna Hill, a support services manager, Lane County Sheriff’s Office in Eugene, Oregon.

 “Accountability and versatility in a call recording system are critical factors and Audiolog delivers a high degree of both to our profession and our citizens,” she added.

As a secondary public safety answering point (PSAP), Lane County Sheriff’s Office receives 9-1-1 transfer calls from a primary PSAP where the call is first answered. The Sheriff’s Office serves more than 300,000 residents and in 2007, handled more than 160,000 calls.

The Audiolog solution was selected for its range of features, as well as the software’s ability to accommodate the increased capacity and integration requirements of a “hot back-up center” scenario.

When operating in the “hot back-up center” mode, personnel from Central Lane 9-1-1, a primary PSAP serving 85 percent of Lane County, will be able to physically relocate to the Sheriff’s Office and resume their call taking and dispatching activities in a recorded environment.

Audiolog also offered specific capabilities that catered to a center where agents often change stations. These capabilities included reliable archive and search; the ability to access calls by date, time, duration , channel, telecommunicator, caller ID, DNIS, dialer number, call index number, reference text and private data.

“Verint understands the needs and concerns of emergency and non-emergency public safety environments. Our Audiolog solution was specifically designed to feature reliability, flexibility and connectivity to meet the high demands of mission-critical centers like Lane County,” said Nancy Treaster, senior vice president and general manager, Verint Systems, in the Tuesday statement.

“With implementation, care and support from an expert solution provider like DialPro Northwest (News - Alert), Lane County has the security of being backed by the best in the industry. We’re proud to contribute to its efforts,” added Treatster.

“DialPro Northwest knows that solution success goes beyond the technology itself and requires expert recommendation, configuration, implementation and support,” added Dennis Tyler, president, DialPro Northwest, in Tuesday’s statement.

“With extensive experience in building and servicing communications solutions for public safety, backed by the leading Audiolog software, DialPro Northwest and Verint are working together to help Lane County more effectively achieve its goals,” said Tyler.

Verint has made a strong name for itself in the industry by providing robust solutions that promote more efficient call center operations and expedient call handling. The Audiolog solution is expected to deliver significant benefits to the Lane County Sheriff’s Office, improving overall efficiency and effectiveness.