Accenture Lands Application Outsourcing Contract from Telstra

Accenture has landed a five-year, multi-million-dollar application outsourcing contract from Australian telecommunications provider Telstra (News - Alert).

 

Under the agreement, Accenture, a global management consulting, technology services and outsourcing company will maintain Telstra’s customer care and billing platform, which Accenture (News - Alert) helped design and deploy.

 

Accenture will also be responsible for the ongoing management of the platform and ensure that it operates effectively through further migrations and software releases.

 

Tom Lamming, Telstra’s Transformation & Technology advisor informs that their company is now offering Australians a world-class customer care experience as a direct result of the implementation of their new customer care and billing platform.

 

He noted that Accenture has worked with them on the transformation journey since the beginning, and therefore this is a logical extension of the work they have already performed.

 

Accenture officials point out that they led the development and implementation of the customer care and billing platform as part of Telstra’s business transformation program. The Australian telecommunications provider has migrated more than 5 million consumer customers and 8.5 million services to a new platform, processing a huge number of orders and bills, without any increase in complaint volumes.

 

According to Lamming, the IT transformation Telstra is undertaking with Accenture’s significant contribution is all about enabling their company to achieve excellence in customer service - now and into the future.

 

The Accenture team has played a major role in helping Telstra change the game, so their company is pleased to engage them to provide ongoing support for their customer care and billing solution.

 

Telstra has a relentless focus on customer service and required care, and its new billing platform will provide the company with a competitive advantage now and in the future, observed Steve Willis, managing director of Accenture’s Communications & High Tech practice in Australia.

 

He sees this agreement as an opportunity for Accenture to continue their work as a key transformation partner with Telstra, helping introduce new products, training techniques and advanced technologies.