In the constantly changing and expanding world, the global workforce and telecommuting have become areas of great interest as they provide an alternative to the way someone can "go to work."

 

One of the strongest factors in this development is IP Communications and technologies. Because of the expanded reach IP has created, businesses and people across the world have been able to connect and collaborate in ways never before possible without travel and other expenses.

 

Add to this the capabilities of IP and the increasing rate at which broadband internet connections are occurring, and it has now become possible for laborers to telecommute or "work from home."

 

And as we move towards this "virtual workplace," where IP links together workers and their employment, the door opens not only for the labor pool but makes possible working for a company located several miles from home-- without the need to be present at an actual physical location.

 

For some workers, telecommuting is an answer to congested highway commutes, environmental concerns over smog and other factors like a disability or wanting to raise children, where working from a separate location is necessary.

 

The call center environment is changing vastly due in large part to these technological capabilities and this new focus on working from home. Utilizing an Automatic Call Distributor (ACD), which hands calls off to agents located in various locations, employees can be monitored from home, as they work. 

 

The At Home Agent model offers a wider pool of candidates, cost savings and improved staffing and management capabilities. It also increases a workforce's ability to offer flexible schedules, which in turn creates a more satisfied and productive workforce, as well as the ability to increase work hours as needed.

To support this virtual contact center workforce, EagleACD provides global hosted IP tools distributed as widely as needed, even across continents. Their solutions provide medium and small sized call centers with a 'no cost entry' way for any company to offer Voice ACD, Predictive Dialer, Web Chat and Email-ACD.

For more, visit EagleACD's Virtual Contact Center channel and Eagle Teleconferencing's Conference Call / Audio Web channel on TMCnet.


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