Aastra USA Inc., a recognized player in the IP communications space, has unveiled a new hosted call center service tailored for small to medium sized businesses. The web-based product, CVCC Express, encompasses key incoming call center features of the company’s flagship service, Centergy Virtual Contact Center. These functionalities include automated call routing, announcements, skills-based routing, real-time reporting and historical performance tracking.

 

Additionally, the service is completely Internet-based, even the training and provisioning. This provides agents the flexibility to work from any place, using just a phone and an Internet connection. Plus, the service is totally free - without any upfront cost and monthly service charge.

 

Perfect for SMBs and small call centers within larger organizations, the service has the potential to support innumerable agents and supervisors. In addition, being a hosted service, CVCC Express eliminates the need for buying hardware and software.

 

“Excellent customer service should not be something only large companies can afford,” said Dana Call, Executive Vice President and General Manager of Aastra USA Inc., in a statement to the press.  

 

“Our rich history of delivering contact center solutions to major enterprises has provided us with a distinct insight into the most critical needs of call center managers. Using web-based technology we are now able to provide cost-effective solutions for companies of all sizes.”