VoIP News

Home Page

Advanced Search
Advertise with us
News Alerts/RSS Feeds
Free eNews
Free Magazines Worldwide
Content Submission
Buyers' Guide
Contact Center Express
Voice Over Broadband
e-Business Solutions
Predictive Dialer
Session Border Control
Customer Experience
Selecting VoIP Solutions
Virtual Contact Center
Workforce Optimization
Hosted Contact Center
Speech Applications
Speech Recognition
Multi-Site IP Contact
Remote Call Monitoring
  & Analysis
CRM Solutions
IP Contact Center
Triple Play
Business Relationship
Contact Center Recording
   & Quality Solutions
3rd Party Remote Call
Unified Contact
  Center Solutions
Web-Based Help Desk
VoIP Gateways
VoIP Developer
Call Center Software
Consumer Electronics
PR Resource
VoIP Contact Center
Wi-Fi Telephony
Handheld Devices
TMC Regulatory Guide
Free Industry Info
Order Reprints
Warren Buffet Writes TMC

Manage Profile

Latest Stock Information

Contact Center Express

> Contact Center Express Home

David Sims - TMCnet CRM Alert Columnist[April 5, 2005]

Ericsson Expands PBX Market

By David Sims, TMCnet CRM Alert Columnist

MarketShare Telecom, exclusive authorized distributor of Ericsson Enterprise products in the United States and Canada, has announced the addition of Advanced Phone Solutions, Inc. as a dealer with coverage of the Palm Beach, Broward County and Miami markets as well as the Atlanta market.

The agreement enables Ericsson, provider of enterprise PBX products, to expand its U.S. market coverage and provide PBX alternatives and contact center tools and services for the South Florida and Atlanta markets.

MST will provide lead generation services, marketing support, product delivery management, technical and application training, and customer service support.

Advanced Phone Solutions, Inc., a business telephone solutions provider, will now add Ericsson's flagship Enterprise solutions to its product portfolio, including the Solidus eCare Contact Center Solution and the MD110 IP PBX product along with its associated messaging and mobility features.

A week ago Telefon AB LM Ericsson announced that its Solidus eCare solution is being used in the roll out of a new multisite multimedia customer contact center for one of Sweden's largest insurance companies, Folksam.

Ericsson's product provides Folksam's 1,160 customer service agents with communication capabilities, enabling them to manage calls from any phone or softphone-equipped PC connected to the corporate network at any location.

The Solidus eCare solution operates on Ericsson's MD110 Convergence Communication System. Ericsson Mobile Extension also gives 400 employees remote or roaming capabilities. It offers a functionality equivalent to traditional PBX and gives mobile users full access to switchboard services, such as answering services and call forwarding.

Folksam has more than 60 offices throughout Sweden, all of which will form part of the new contact center.

MarketShare Telecom, based in Plano, Texas, is the exclusive authorized distributor of Ericsson Enterprise products for North America. The company was formed in February 2004 to be the value-added distributor for Ericsson Enterprise products in the United States and Canada.

David Sims is contributing editor and CRM Alert columnist for TMCnet.

To discover how contact centers can save money and increase productivity by making the switch to IP Telephony, be sure to attend TMC's IP Contact Center Summit May 24-26, 2005, in Dallas, Texas.

Purchase reprints of this article by calling (800) 290-5460 or buy them directly online at www.reprintbuyer.com.

Respond to this article in our forums!

Contact Center Express Channel features FREE research on contact center software technology.

Mark Your Calendars! The SPEECH WORLD Conference is coming to Dallas on May 24-26, 2005! Reserve Your Space Now!

TMC's Customized Keymail Alert and RSS Service Usage Instructions
 To receive daily e-mail alerts and RSS URLs of stories posted on TMCnet.com, please enter keyword terms to match and your e-mail address.  
Keyword 1:
Keyword 2:
Keyword 3:
E-mail Address:

Search terms are case-insensitive.

Enclose in double-quotes for exact phrase match.

No password necessary!

Most Popular Pages
  • Toyota Unveils All-New Highlander Hybrid SUV and FTX Full-Size Pickup Concept
  • Symbol Rolls Out PDT 8146 Handheld Featuring Voice Over Wi-Fi
  • Internet Telephony WiFi Telephony
  • Internet Telephony WiFi Telephony
  • New York Institute of Tech Selects Symbol For Multi-Campus Wireless Backbone
  • IP Telephony for Small Business: When Failure Is Not an Option
  • Fixed Wireless, WiMAX, and WiFi Markets to Reach $12.4 billion by 2010
  • Cingular Unwraps Results From its Annual Electronic Gadget Gift Survey

  • Latest TMCnet Headlines
  • Premiere Global Services to Announce First Quarter Results on Thursday, April 21, 2005
  • Major Wholesale Customers Rank Verizon as Leading Full-Service Provider
  • SeaChange Powers World's First on-Demand Television Deployment Based On OCAP
  • Multiband Completes Sale of Business Solutions Group; Divestiture Will Allow Company to Focus on Growing Its Subscriber Services
  • YellowPepper to Present at Leadership Music's Digital Summit
  • Latest Company News
    Fairchild Semiconductor
    Left Bank Solutions
    Partner Communications
    SBC Communications
    Siebel Systems
    VoIP Inc.
    Witness Systems
    Subscribe FREE to all of TMC's monthly magazines. Click here now.

    The Authority on
    Contact Center Express, IVR, Voice Over Broadband, e-Business Solutions, Selecting VoIP Solutions, Multi-Site IP Contact Center, WiMAX, Triple Play, VoIP Gateways, VoIP Developer, Predictive Dialer, Session Border Control, Customer Experience Management, Conference Call-Audio-Web, SIP, Virtual Contact Center, Hosted Contact Center, CRM Solutions, VoIP, Speech Applications, Call Center Software, Communications, Call Centers, Teleservices, Web-Based Help Desk, Wi-Fi, Speech Recognition, Biometrics Voice Over IP and VoIP.

    Technology Marketing Corporation,
    One Technology Plaza, Norwalk, CT 06854 USA
    Ph: 800-243-6002, 203-852-6800; Fx: 203-853-2845
    General comments: tmc@tmcnet.com. Comments about this site: webmaster@tmcnet.com.
    Technology Marketing Corp. 1997-2005 Copyright. Privacy Policy Sitemap