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Contact Center Express - Latest News

 

Contact Center Express - Feature Articles

 
United Sends 400 American Jobs Overseas
According to the Seattle Times, United Airlines plans to close its reservations call center in Kent, Washington, a move affecting 400 workers.
4/6/2005
Golds Gym Picks Avaya
A new IP telephony solution from Avaya Inc., a provider of business communications software, systems and services, is working out for Gold's Gym, one of the largest coed health clubs in the world, by helping the organization's U.S.-based locations eliminate costly outside conferencing services.
4/6/2005
Forrester Rates SFA Providers
Salesforce.com, a provider of on-demand customer relationship management, was rated number one for its current product offering and market presence in Forresters recent report Forrester Wave: Hosted Sales Force Automation, Q1 2005.
4/6/2005
Pronexuss VeoDesign Certified for Microsoft
Canadian firm Pronexus Inc., a provider of computer telephony and speech software solutions, has announced that VeoDesign, its development and testing suite for Microsoft Speech Server 2004, has been certified for use on Speech Server.
4/5/2005
Airline Customer Service: Wrong Again.
Airlines desperate to stop losing passengers to competing low-fare carriers were going to improve customer service. Or so thought Kevin Mitchell, a national business-travel expert and founder of the Business Travel Coalition.
4/5/2005
Parature Announces Outtask as Customer
Parature, a provider of on demand support software has announced that Outtask, Inc., a provider of corporate travel and expense products, has selected Paratures Customer Support Solution to help serve their growing customer base.
4/4/2005
Sedona Announces Year-End Results
King of Prussia, Pennsylvania-based Sedona Corporation, a provider of Customer Relationship Management solutions for small and mid-size financial services organizations, has announced year end operating results for fiscal year 2004.
4/4/2005
Conversagent Launches New ASA
Conversagent, a developer of online customer service software products, has announced the launch of an Automated Service Agent for online broker Harrisdirect.
4/4/2005
Dacon and Inbound Sign Partnership
From the wonderfully-named town of Hemel Hempstead in Great Britain Dacon, a specialist distributor of contact center solutions and Inbound Solutions, a telecommunications reseller and systems integrator, have announced a partnership agreement.
4/1/2005
Talisma Acquires KnowledgeBase.net
Talisma, a provider of multi-channel CRM products, has announced the acquisition of KnowledgeBase.net, a provider of hosted and on-site Knowledge Management software for customer support and self-service.
3/31/2005
EEOC to Debut Controversial Call Center
Despite criticism and protests, the Equal Employment Opportunity Commission will open a national call center.
3/31/2005
Oracles Appetite Not Sated Yet
Oracle acquires yet another company Oblix.
3/31/2005
InStranet to Supply Transcom
InStranet will provide Transcom, Europe's largest geographic CRM/call center service provider with their Contact Centers In-Line application.
3/31/2005
Amdocs to Supply Elisa Corp.
Elisa Corporation, a Finnish provider of total telecommunication services and products with operations in Estonia, has announced they will use the Amdocs 6 product portfolio to replace Elisas several existing billing, CRM and ordering systems with a single platform.
3/30/2005
Centive Announces CSC Alliance
Bedford, Mass.-based Centive has announced an alliance agreement with Computer Sciences Corporation to provide application hosting for Centives on-demand sales compensation system, Centive Compel.
3/30/2005
ACISs RapidAnswer Released
ACIS Consulting Inc announced the release of RapidAnswer, a partner-designed and developed Search Derivative Application for Self Service.
3/30/2005
Packeteer Announces Avaya Compliance
Packeteer Inc., a WAN application traffic management provider, has announced successful completion of compliance testing with Avaya, Inc.'s IP telephony solutions.
3/30/2005
ExactTarget Upgrades CRM Tools
E-mail software provider ExactTarget has unveiled its Spring '05 software update, adding functionality to its on-demand permission e-mail marketing solution.
3/30/2005
Boston Red Sox Draft Avaya
Last April the Red Sox chose Avaya Inc., a provider of communications products and services for businesses to improve their fan customer service and communications capabilities with IP telephony and contact center tools
3/30/2005
Fleet Shuffles Call Center Jobs
So far Fleet has cut 1,400 in Massachusetts, mostly call center jobs.
3/29/2005
Salesforce.com Saves Company 50 Percent
So nice to have satisfied customers like OpenTV, an interactive television company deployed in approximately 50 million digital set-top-boxes in 96 countries.
3/29/2005
Avaya Gearing Up For World Cup
Avaya is laying the groundwork for the 2006 World Cup in Germany.
3/29/2005
China's TOM Counts On IVR
Chinese wireless Internet service provider TOM Online is seeking to improve its performance in this quarter after a slowdown.
3/28/2005
Salesboom.com Enhances E-mail Tools
Salesboom.com has improved the e-mail component of its CRM/SFA tools
3/28/2005
The City of Baltimore Improves Its Call Center
A new central intake call system for all city service requests will provide more efficient, customer friendly government service to Baltimore residents.
3/28/2005
Under Paratures Parasol With Webroot
Parature announces two new customers, Parasol and Webroot.
3/28/2005
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