In the face of  an IP telephony  revolution that will forever change the way we communicate, are you up to speed? 

Do you know how your business will be impacted by this revolution? 

Do you know how much money you stand to save by deploying IP telephony in your call center? 

Do you know how this technology will make your business more streamlined and efficient? 

Do you know what the future holds for IP telephony and how you can benefit from upcoming innovations? 

Did you know that IP telephony combined with use of home agents has leveled the playing field with offshore contact centers? 

If not, then you need to learn fast and IP Contact Center Summit is the place to do it!

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Note from
Nadji Tehrani,
Chairman & CEO, TMC

IP contact centers offer a considerable amount of benefits, not the least of which is 70 to 90 percent cost savings in your telecommunications expenses. Here are some excerpts from my comments in a recent editorial:

• Time To Converge — From our vantage point, we feel that now is the time for IP telephony and contact center technology to converge because there is NO other choice if you want to compete profitably!

• Some Benefits: Marriage Made In Heaven — Call centers are by far the biggest users of telecom. The Top 100 teleservices agencies alone use in excess of 30 billion billable minutes. Considering that teleservices represent only a small fraction of worldwide in-house CRM, contact center and customer interaction centers, then the worldwide consumption can be roughly estimated to be about 3 trillion minutes. As such, savvy call center management MUST plan to adopt the new Internet telephony technology.

• Huge Cost Savings — A recent article in BusinessWeek estimated that from 70 to 90 percent cost savings can be realized from adopting IP telephony, to say nothing about other unparalleled advantages. Today, IP telephony is being implemented in a variety of industries and for both cost savings and revenue-generating objectives.