Formerly CTI� Magazine

November 2000

NEWS AND VIEWS
Breaking News

Letters To The Editor

Enabling Technologies
Chris Donner, Managing Editor
Web developers are the telecom developers of the future. Or so VXML proponents would like us to believe. Chris Donner speaks with the CEO of AccessLine to find out more about why this is so and what opportunities their are for third parties in the ASP environment.

Corporate Solutions
Carol Drzewianowski, Associate Editor
We've been talking about unified messaging (UM) for quite some time know. We know what it is, and what it does, but where will it take us? In this section Carol examines the next step for UM... unified communications.

Next-Gen Networks 
Kevin Mayer, Editorial Director
Much like weavers creating a tapestry, next-gen equipment manufacturers are eager to elaborate upon their designs. Kevin takes a look at how the industry is becoming more finely meshed.

FEATURES
24x7
Chris Donner, Contributing Editor
For most people, convergence represents new options with interfaces and applications that they deal with every day. But for a few people behind the scenes, convergence means a testing nightmare. Chris Donner speaks with industry experts about the effects of convergence and the blurring lines between industry segments on testing strategies.

Building Service-Aware Access Networks
Mark Veil, Integral Access
Today's network must deliver services both economically and with high quality. It must also be "service-aware" in order to manage, monitor, and control traffic at the level of the service.

The Global Call Center -- Always-On Customer Service Via Network Routing
Luke Tonachel, Genesys Telecommunications Laboratories
Companies are doing business in a global economy. Intelligent routing solutions help distributed call centers meet customer expectations and manage lasting customer relationships.

Communications Solutions� EXPO Preview
With so many different products and services on the market, how can you decide the best communications solution for your business? Communications Solutions EXPO will help you cut through the confusion -- check out a preview of exhibitors who will be at the show.

TOM KEATING'S CC:
It's More Than VoIP!
Tom Keating, Executive Technology Editor
Internet telephony is not just voice over IP -- it's a range of products and services that can help business more than by just lowering the cost of long-distance. Tom discusses a few of the latest technologies in this area that catch his eye.

REVIEWS
COM2001.com's Internet PBX

UMAX Technologies' Ugate-3000

Flexion Systems's BusinessGuardian X300

Citel Technologies' PC Phone

Vitel Software's VMACS-Plus

DEPARTMENTS
Analytical Views: Surveying Speech Rec -- Rivulets To Mainstream
Brian Strachman, Cahners In-Stat Group
We might not be talking to our household appliances just yet, but more speech recognition markets are emerging and it will find its way into many telephony applications before you know it.

Inside Networking: Rearchitecting IP Networks
Tony Rybczynski, Nortel Networks
MultiProtocol Label Switching (MPLS) is more than just a family of protocols. It will help the Internet become as reliable, consistent, and secure as the telephone network.