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Date Description Presenters Sponsor
Tuesday,
December 9, 2008
2:00pm ET
11:00am PT

SaaS in the Contact Center an Attractive Alternative During a Down Economy

Prem Uppaluru
Chief Executive Officer
(Co-Founder)
Transera

Dan Miller
Senior Analyst & Founder
Opus Research

Rich Tehrani
President, Group Editor-in-Chief
TMC
Wednesday,
December 10, 2008
2:00pm ET
11:00am PT

SIP Trunking - Variations and Value


Joel Maloff
Senior Vice President of Sales
and Marketing
Bandtel

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Tuesday,
December 16, 2008
11:00am ET
8:00am PT

Voice Services: A Key Driver for WiMAX Success

Jay Jayasimha
Chief Technology Officer
Veraz Networks

Ashish Sharma
VP Corporate Market Development
Alvarion Ltd.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Making Unified Communications Relevant for your Business

E. Brent Kelly
Senior Analyst and Partner at Wainhouse Research
Wainhouse Research

Shane Yu
Avaya Professional Services
UC Consulting Practice
Avaya

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Make Virtual Agents Feel Right at Home


Amy Wolf
Senior Solutions Engineer
IEX Corporation,
a NICE Systems company

Brendan B. Read
Senior Contributing Editor
- Customer Interaction Solutions
TMCnet
Archived Webinar

Small Operator - Are you being left behind?


Alan Percy
Director of Market Development
AudioCodes

Mike Wilkinson
Director, European Marketing
BroadSoft

Scott R. Firth
Director, Telecommunication Solutions
IBM Systems and Technology Group

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

HD VoIP - the next sound barrier?


Alan Percy
Director of Market Development
AudioCodes

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Optimizing Security and Carrier Network Performance with IBM and CloudShield

Arnold E. Ness
P.Eng., M.B.A., CTO
America’s Next Generation Network Team

Steven Teitzel
Global Solution Owner for Security for the Telecommunications Industry
IBM

Bill Scull
Vice President of Marketing
CloudShield

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Business Benefits of Mobile Unified Communications

Ellen Daley
Vice President, Research Director
Forrester

Vivek Khuller
President and CEO
DiVitas

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Fax-enable your organization with SIP/T.38 and leverage your AudioCodes VoIP and Unified Communications infrastructure

Georges Boutros
Partner Development Manager
Sagem-Interstar

Alan Percy
Director of Business Development
AudioCodes

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

ATCA vs. Carrier Grade Rack Mount Servers - The Experts Square Off

Jeff Hudgins
VP marketing
NEI

Sven Freudenfeld
Business Development Telecom
Kontron

Keate Despain
Sr. Director of Product Line Marketing
RadiSys

Brian Carr
Strategic Marketing Manager,
Embedded Computing
Emerson Network Power

Tom Bonds
Tekelec

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Best Practices for Transforming Call Centers into Blended Sales/Service Organizations

Donna Fluss
Founder and President
DMG Consulting LLC

Liz Amaral
Sr. Director, Product Marketing
Enkata

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Completing the Convergence: Reliable Fax over your VoIP Network


Jeff Dworkin
Enterprise Marketing Manager
Dialogic Corporation

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Demand, Trust, and Value: 3 Secrets to Making Money by Reselling Hosted VoIP


Joe Schiavone
Channel Sales Director
FreedomIQ

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Imagine a Campus where Productivity is Powered by the Human Voice Speech-Based Solutions to Cut IT and Telecom Costs


Elwyn Hull
Telecommunications Director
University of Texas Southwestern Medical Center

Hakan Kilic
Product Manager,
Employee Productivity Suite
Nuance

Brendan B. Read
Senior Contributing Editor
- Customer Interaction Solutions
TMCnet
Archived Webinar

Imagine Government Agencies Where Productivity is Powered by the Human Voice



Hakan Kilic
Product Manager,
Employee Productivity Suite
Nuance

Tim Gray (Moderator)
Web Editor
Technology Marketing Corporation
TMCnet
Archived Webinar

Do You Know Who is Listening?
– The Truth of Enterprise SIP Security

Alan Percy
Director of Business Development
AudioCodes

Ritu Maheshwari
Product manager
Interactive Intelligence

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Productivity Powered by the Human Voice
- A Case Study on Speech-Based Solutions in a Dynamic Healthcare Environment


Elwyn Hull
Telecommunications Director
University of Texas Southwestern Medical Center

Hakan Kilic
Product Manager,
Employee Productivity Suite
Nuance

Brendan B. Read
Senior Contributing Editor
- Customer Interaction Solutions
TMCnet
Archived Webinar

Cutting Through the Noise - Comparing Contact Center Performance Management with Speech Analytics


Rob Berry
Sr. Director, Product Marketing
Enkata

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

How JetBlue is Replacing their $1,000 Speech Recognition Licenses for $15 - dramatically reducing costs, while improving customer satisfaction

Charles “Duffy” Mees
Vice President and
Chief Information Officer
Jetblue Airways

Albert Kooiman
Senior Technical Product Manager
Microsoft

Thomas Porter
Chief Operating Officer
Aumtech

Brendan B. Read
Senior Contributing Editor
- Customer Interaction Solutions
TMCnet
Archived Webinar

Series 3: UC Security Requirements

Jason Ostrom
Director
Sipera VIPER Lab

Eric Winsborrow
Chief Marketing Officer
Sipera Systems

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Series 2: Are You Secure?

Jason Ostrom
Director
Sipera VIPER Lab

Eric Winsborrow
Chief Marketing Officer
Sipera Systems

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Impact of Wireless on CRM Adoption and the Social Customer

Paul Greenberg
Chief Customer Officer
BPT Partners

Martin Schneider
Director of Product Marketing
SugarCRM

Brendan B. Read
Senior Contributing Editor
Customer Interaction Solutions
TMCnet
Archived Webinar

The Next Frontier in Customer Identity Protection: Voice Biometrics

Steven Cawn
WebSphere Sales
IBM

Ron Settele
Enterprise Solutions Marketing
Intervoice

Tim Gray
Web Editor
Technology Marketing Corporation
Archived Webinar

Asterisk: Reliable and scalable solutions with AudioCodes

Alan Percy
Director of Business Development
AudioCodes

Steve Sokol
Software Product Manager
Digium - The Asterisk Company

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Agent at Home Solutions: Revolutionary Change for the Contact Center

Brad Schorer
SVP Marketing and Business Development
VoltDelta

Craig DiAngelo
Director of Business Affairs
VoltDelta

Prem Uppaluru
Chief Executive Officer
(Co-Founder)
Transera

Brendan B. Read
Senior Contributing Editor -
Customer Interaction Solutions
TMCnet
Archived Webinar

Ensuring Quality in Large Scale Networks

Chad Hart
Product Marketing Manager
Empirix

Dan Teichman
Product Marketing Manager
Empirix

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Open Source and CRM 2.0 the Next Frontier

Paul Greenberg
Chief Customer Officer
BPT Partners

Martin Schneider
Director of Product Marketing
Technology Marketing Corporation

Brendan B. Read
Senior Contributing Editor
Customer Interaction Solutions
TMCnet
Archived Webinar

GSMA IPX: Clearing the way for new mobile operator revenue

Jay Jayasimha
Chief Technology Officer
Veraz Networks

Dimitri Repinic
IPX Product Manager
Belgacom ICS

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Series 1: VoIP Attacks are Real

Jason Ostrom
Director
Sipera VIPER Lab

Eric Winsborrow
Chief Marketing Officer
Sipera Systems

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Finding the perfect balance of live and self-service: Bonus Yankee Group Whitepaper

Ken Landoline
Program Manager,
Customer-Centric Strategies
Yankee Group

Kevin McPartlan
Vice President,
Contact Center Solutions
Intervoice

Tim Gray
Web Editor
Technology Marketing Corporation
Archived Webinar

Top Trends in Mobile Value-Added Services


Brough Turner
CTO
NMS Communications

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

CRM Strategies for the Social Customer

Paul Greenberg
Chief Customer Officer
BPT Partners

Martin Schneider
Director of Product Marketing
Technology Marketing Corporation

Brendan B. Read
Senior Contributing Editor
Customer Interaction Solutions
TMCnet
Archived Webinar

Time To Ditch The Switch? For Prepaid Service Providers, The Economics of IP Migration Are Increasingly Compelling

Kenneth M. Osowski
Vice President of Marketing and Product Management
Pactolus Communications Software Corp.

Brian Partridge
Director
Yankee Group

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

From Mass Market to Mass Customization: How You Can Compete in the Age of Personalization


Susan Chlebove
Segment Marketing Manager
Dialogic

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Using KPI’s to Optimize the Network


Gaurang Kalyanpur
Director of Services Marketing
Tekelec

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Delivering a differentiated customer experience to win in a competitive marketplace

Pete Marston
CRM Analyst
Forrester Research

Monna Gandhi
Senior Director of IT
Athenahealth

Martin Schneider
Director of Product Marketing
SugarCRM

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Benefits of Mobilized Unified Communications

Doug Makishima
Vice President of Marketing
and Sales
D2 Technologies

Henry Dewing
Principal Analyst
Forrester

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Harnessing Loyalty-producing Customer Feedback using your IP Communication Solution

Brad Herrington
Senior Product Marketing Manager, Contact Center
Interactive Intelligence Inc.

Philip Doriot
Managing Director Partner
CFI Group

Tim Gray
Web Editor
Technology Marketing Corporation
Archived Webinar

New Multi-Service Integrated Solution for Service Providers & Enterprises

Alan Percy
Director of Business Development
AudioCodes

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Why Primus Built Its Popular New Service Using SIPdev.org's SDP With Open Source Frameworks: A Scalability & Innovation Case Study

Matt Stein
Vice President,
New Technology and Services
Primus Telecommunications Canada Inc.

Kenneth M. Osowski
Vice President of Marketing and Product Management
Pactolus Communications Software Corp.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Experience the Power of High Density Multiservice Gateways

Marc St-Onge
Director Sales Support
TelcoBridges

Martin McFadden
Business Development Manager
TelcoBridges

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Developing and Deploying Enterprise Unified Communication Products

Asher Shiratzky
CTO
RADVISION

Danny Loeb
Product Manager
RADVISION

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

The Complete Managed Hosted VoIP Solution from AT&T. How Can You Benefit?

Aron Talwar
Lead Product Marketing Manager
AT&T

Joe Osborne
Founder and CEO
NetComp Communications Group, Inc.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Key Considerations for Planning and Deploying Unified Communications Successfully


Mitchell Hershkowitz
National Practice Manager, Converged Communications
Dimension Data

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

IPv6 in the World of VoIP: Crucial
Upgrade or Major Technical Challenge?

Oleg Goryunov
Chief Marketing Officer
MERA Systems

Vitaly Potapov
Senior Sales Manager
MERA Systems

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

The Five Reasons Enterprises Should Move From an IVR to a Voice Portal

Ian Jacobs
Strategic Analyst
Frost & Sullivan

Kimberley Drobny
Director of Enterprise Solutions Marketing
Intervoice

Tim Gray
Web Editor
Technology Marketing Corporation
Archived Webinar

DSW Steps Out with Self-Service

Antonio Colicchio
Director of Customer Operations
DSW

Jay Emmons
VP Customer Operations
Voxify

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Unified Communications for the
Contact Center

Michael Sheridan
Senior Vice President, Strategy and Marketing
Aspect Software

Art Schoeller
Director of Industry Initiatives
Microsoft

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Taming OPEX and CAPEX using Network-adaptive SBCs

Yaser Mujahed
Chief Architect
Veraz Networks

Brian Partridge
Director
Yankee Group

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Communications Enabled Business Services

Trevor Baca
Vice President of Software Engineering
Jaduka

Ken Camp
Independent Consultant

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Hosted Customer Care Solutions:
Are They Gaining Traction?

Ken Landoline
Program Manager, Customer-Centric Strategies
Yankee Group

Carole Altman
Software as a Service (SaaS) Product Manager
Interactive Intelligence

Stephen Kowarsky
EVP
CosmoCom, Inc.
Archived Webinar

Series 3 - How Do You Analyze and Support Critical Success Factors in Contact Centers?

Allyson Boudousquie
Director of Business Process Marketing PerformanceEdge Group
Aspect Software

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

How SMBs and VARs Can Benefit from Hosted VoIP in 2008 and Beyond

Dave Immethun
Sr. Director of Sales
8x8, Inc.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Deploying Speech Automation Using
a Hosted Solution

Brad Schorer
SVP Marketing and Business Development
VoltDelta

Craig DiAngelo
Director of Business Affairs
VoltDelta

Tim Moynihan
Vice President Global Marketing and Channels
Envox

Tracey E. Schelmetic
Editorial Director
Customer Interaction Solutions magazine, Dot Commentary
Archived Webinar

Secure SIP Trunking: What You Need to Know

Steven Johnson
President
Ingate Systems

Dan York
Director, Voxeo and Chair
VOIPSA

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Series 2 - Hire right, Analyze right, Train right – Secrets to Success for the Contact Center

Allyson Boudousquie
Director of Business Process Marketing PerformanceEdge Group
Aspect Software

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

CRM Integration Best Practices: Taking the Pain Out of the Call Center

Paul Nussbaum
VP of Marketing
AMC Technology

Tracey E. Schelmetic
Editorial Director,
Customer Interaction Solutions magazine, Dot Commentary
Archived Webinar

IP Convergence Means Channel Convergence

Tom Scearce
VP of Market Development
Speakeasy

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Microsoft Office Communications Server 2007 — considerations for voice integration

Faye McClenahan
Head of Strategic Marketing
Aculab

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

“Grandstream One Button SIP Trunking Eliminates Errors and Serves up a Host of Service Providers”

W. Khris Kendrick
Senior Director Business Development Manager
Grandstream Networks Inc.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

The Transition to VoIP: Five Business Signs that Indicate it’s Time

Tim Passios
Director, Solutions Marketing
Interactive Intelligence Inc.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Migrating from Legacy Voice Mail
Solutions to Unified Communications

Blair Pleasant
President & Principal Analyst
COMMfusion LLC

Hardy Myers
President and CEO
Applied Voice and Speech Technologies, Inc. (AVST)

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Series 1 - Bottom of the Ninth – Can Your Agents Keep Your Customers?

Allyson Boudousquie
Director of Business Process Marketing PerformanceEdge Group
Aspect Software

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Learn How to Host Revenue-Producing
VoIP Services

Sara Hughes
Director, Applications Product Marketing
GENBAND

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar

Building IMS Applications: Five Key Principles

Ken Lee
Director of WW Product Marketing
BEA

Andy Smolensk
Director of Technical Alliances
Intervoice

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Value-Added Services: A New Strategic Role for Support
John Ragsdale
VP of Research
the SSPA

Robert Bell
VP of Customer Support
Eclipsys
Archived Webinar Optimizing Agent Productivity with
Desktop Integration
Francis Carden
CEO
OpenSpan

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation

Archived Webinar

Divide to Conquer: Meeting the Needs of 3G Wireless with Multicore Technology
Alan Gatherer
Chief Technical Officer Communications Infrastructure Group
Texas Instruments

Markus Levy
President
Multicore Association
Archived Webinar

Inter-Network Mediation in
multimedia networks

Dave Gladwin
VP of Product Marketing
Newport Networks

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar SIP Trunking for the SMB
Eric Eckman
Director and Product Manager
Broadvox

Kerry Garrison
trixbox Community Director
Fonality

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Fax - SIP+T.38 to the Rescue
Alan Percy
Director of Business Development
AudioCodes

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Call Recording � Evolving from TDM to VoIP by Transitioning Challenges into Opportunities!
Karen Van Blarcum
Product Manager of Voice Recording
AudioCodes

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Remote Agents: Taking Full Advantage
of the IP Contact Center
Tim Passios
Director, Solutions Marketing
Interactive Intelligence Inc.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar All-in-one IP-PBX network appliance
initiates the “M” in IMS
W. Khris Kendrick
Senior Director Business Development Manager
Interactive Intelligence Inc.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Building a Business Case for Remote Support
John Ragsdale
VP of Research
the SSPA

Robert Bell
VP of Customer Support
Eclipsys
Archived Webinar Balancing Cost Effectiveness with a Commitment to Service Leveraging Speech Technologies in Your Contact Center
Thomas M Chamberlain
Director, Business Process Marketing
Aspect Software

Remus Siclovan
Senior Systems Analyst
Health Net, Inc.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Multi Service Business Gateways (MSBG) – "Critical success factors for building and deploying Multi Service Business Gateways (MSBG)"
Rajesh Kumar
Asst Vice President, Product Management.
Aricent

Abhijit Naik
Senior Business Development Manager
Aricent

Jas Tremblay
Director of Marketing for Segment Marketing
LSI

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Measure Service Robustness, Reduce Costly Service Downtime and Customer Churn for Maximum ROI. Don't Get Caught with Your Pants Down!
Peter Fetterolf, Ph.D.
Principal
Network Strategy Partners

Adam Stein
Vice President Marketing
Mu Dynamics

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Building Carrier Networks Using COTS Technology Optimize the cost of Delivering Network Services
Arnold E. Ness
Arnold E. Ness P.Eng., M.B.A., CTO
America’s Next Generation Network Team

Prasad Kallur
Vice President of Strategic Marketing
Interphase Corporation

Vikram Mehta
President and CEO
Blade Network Technologies, Inc.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Speech Mythbusters: Debunking 10 Common Myths about Voice Automation
Jeff Foley
Solutions Marketing Manager,
Care Business Unit
Nuance Communications

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Help Your Employees Reach Their Performance Goals -- and Yours
Bill Grambley
Senior Director of Marketing and Product Management
Performix

Erik K. Linask
Group Managing Editor,
Technology Marketing Corporation

Archived Webinar Unified Convergence and Business Continuity
Max Schroeder
SVP
FaxCore, Inc. (Moderator)

Don Gant
VP, Channel Marketing and Business Development
Iwatsu Voice Networks

Wendell Black
Vice President
Oracle Contact Center Anywhere

Howard Lubert
Ph.D, Managing Partner
and Senior Analyst
SafeHatch, LLC
Archived Webinar Creating a Centralized Global Command Center for Workforce Management, IT, Telecom, HR Management
Glenn L. Gustafson
IEX Totalview Workforce Administrator
Chase Home Lending

Tracey E. Schelmetic
Editorial Director
nter@ction Solutions magazine
Archived Webinar Rethinking the Case for Hosted IVR: VoIP Impact on Transport Cost Changes the Equation
James Harvey
Vice President
First Data Voice Services

Dan Miller
Sr. Analyst and Founder
Opus Research

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Ensuring Call Quality With SIP Trunking
Bill Casey
SVP, Marketing
Reignmaker Communications

Dave Martin
VP, Marketing
Edgewater Networks

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Hosted vs. On Premise IVR? Four Deployment Strategies that Protect You from Risk and Change
Nancy Jamison
Jamison Consulting

Roger Nunn
Worldwide Sales
Voxify

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Building Applications with SIP - Conferencing / Collaboration Solutions
Alan Percy
Director of Business Development
AudioCodes

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar VoIP Security Best Practices: Preventing Attacks and Managing Risk
Eric Winsborrow
Chief Marketing Officer
Sipera Systems

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Part II
Call Center Consolidation 2.0 In Practice: How enterprises are implementing and benefiting from Consolidation 2.0
Matt Healey
IDC Senior Analyst
IDC

Andre Angel
President/CEO
NTRglobal North America
Archived Webinar Leverage Your Support Organization as a Competitive Weapon and Set Yourself Apart
Matt Healey
IDC Senior Analyst
IDC

Andre Angel
President/CEO,
NTRglobal North America
Archived Webinar Replacing Your Workforce Management System … the right way
Troy Plott
VP, Call Center Operations
Fifth Third Bank, Cincinnati, Ohio

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Making Money with VoIP - Real World Examples
Tom Scearce
VP of Market Development
Speakeasy

Jeff Dixon
Worldwide VP– VoIP Products & Strategic Alliances
Polycom

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar SERIES II
Building Applications with SIP - the IP Contact Center
Alan Percy
Director of Business Development
AudioCodes

Erik K. Linask
Group Managing Editor,
Technology Marketing Corporation
Archived Webinar How to Attract and Retain Top-Producing Channel Partners --Our Recipe for Success
Kevin J. Timmerman
Co-owner and President
Steele Capital Management

William Anderson
Executive Vice President
Maximizer Software Inc.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Call Center Consolidation 2.0: What the Next Wave in Customer Care Means For You
Steve Kaish
VP Product Management and Chief Information Officer
CosmoCom, Inc.

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar Optimizing the Total Caller Experience Research Results and Bonus White Paper
Dr. Jon Anton
Adjunct Professor Purdue University
Center for Customer-Driven Quality

Dave Pelland
Director of the Design Collaborative at Intervoice
Archived Webinar The Role of IPTV Middleware in Reducing Total Cost of Ownership
Jon Arnold
Principal of J Arnold & Associates

Brian Mahony
Vice President, Marketing
Espial
Archived Webinar Break Free- Leveraging SIP in Developing Enhanced Applications
Alan Percy
Director of Business Development
AudioCodes

Erik K. Linask
Group Managing Editor
Technology Marketing Corporation
Archived Webinar The Sky is the Limit: Maximize Your WiFi Performane  
Virtual Call Centers 101: The Road Home
Paul Roscoe
President
Sentillion vBusiness

Erik K. Linask
Group Managing Editor
TMC
Archived Webinar Blend technology and design to deliver the Total Caller Experience  
Archived Webinar Ready for Primetime; or 1995's Failed ASP Model Deja Vu  
Archived Webinar You�ve Got Memory! Unleashing the power of 64-bit, multi-core architectures for new, advanced applications with Memory-Centric Data Management  

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