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Alicia Young Info

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Alicia Young is a 2016 graduate from Western New England University, Summa Cum Laude. She has a Bachelor’s degree in English Literature along with a minor in Communications. Alicia has always been an avid reader, which fuels her love for editing and writing. She has had an essay published in “Fresh Voices: An Anthology of First Year Writing” at Western New England University, and has completed successful editing internships with Dzanc Books, The Borgen Project, and Anthem Press.

Latest Articles

Htek Finds Success at BeFree 2017 - 06/26/2017
Hteks Finds Success at BeFree 2017 - 06/26/2017
Conferencing Zone Week in Review: Lifesize, Owl Labs, Revolabs & More - 06/24/2017
Fraud & Identity Today Week in Review: iconectiv, Infutor & Ringless Voicemail - 06/24/2017
Unified Communications Week in Review: Bay Microsystems, 800Comms, Vonage, NTT - 06/24/2017
VoIP Solutions Week in Review: Htek, 3CX, Sennheiser - 06/24/2017
Next Generation Communications Week in Review: Digital Health, VR, 5G & More - 06/24/2017
Marcatel Certifies Grandstream IP Phones with Service Offerings - 06/21/2017
Nokia's VR Spot Brings Digital Health to Your Home - 06/21/2017
Call Center Scheduling Helps Manage Remote Agents - 06/21/2017
Owl Labs Delivers on Promise with New Conferencing Solution - 06/21/2017
Nokia Launches New Digital Health Product Portfolio - 06/20/2017
Impressive Speaker List Announced for 2017 Mobile Payments Conference - 06/20/2017
Keep Agent Engagement at the Heart of Operations - 06/20/2017
3CX Brings VoIP Solutions to Spain through Partnership - 06/19/2017
Tele-Law Initiative Brings Video Conferencing to Indian Villages - 06/19/2017
At a Loss for Words with Angry Callers? - 06/19/2017
Htek Signs On As Bronze Sponsor for BeFree 2017 - 06/19/2017
Htek to Present Workshop at BeFree 2017 - 06/19/2017
Power Protection Prevents Massive Fire in Belmont - 06/17/2017
Conferencing Zone Week in Review: Yamaha, Atlona, Tixeo & More - 06/17/2017
Fraud & Identity Today Week in Review: VoiceVault, AppsFlyer, Aite Group - 06/17/2017
VoIP Solutions Week in Review: GeoComm, Edgewater Networks, Elision Technolab & More - 06/17/2017
Unified Communications Week in Review: Fusion, Tata Communications, Frontier & More - 06/17/2017
Next Generation Communications Week in Review: ZTE, Nokia, Spark & More - 06/17/2017
New Aspect Survey Indicates Room for Improvement in Contact Centers - 06/16/2017
CyberData Simplifies Remote Work with New CyberSoftPhone - 06/15/2017
Obihai Brings Additional IP Phones to Bicom Offering - 06/14/2017
RingCentral Adds New Member to Board of Directors - 06/14/2017
OnSIP Snags Spot on 50 Fastest Growing Companies List - 06/14/2017
Communication is Key to Efficient Call Center Management - 06/14/2017
Nokia Strengthens Switzerland's Air Traffic Control System - 06/14/2017
How Telemarketing Software Helps Sales Reps Conquer Their Fears - 06/14/2017
New 9-1-1 Solution Saves Lives - 06/13/2017
Nokia's OZO Live Gives Doctors a Closer Look at Operations - 06/13/2017
Increasing Productivity in the Call Center - 06/13/2017
Yamaha Embraces UC with New Department - 06/12/2017
Flexible Call Center Scheduling Can Boost Performance - 06/12/2017
Are You Making These Performance Management Mistakes? - 06/12/2017
Gemalto Provides Valuable Insights Into Servitization - 06/12/2017
Gemalto Provides Valuable Insights Into Servitization - 06/12/2017
Fraud & Identity Today Week in Review: iconectiv, Affle & More - 06/10/2017
Conferencing Zone Week in Review: Yamaha, Frost & Sullivan, Sennheiser & More - 06/10/2017
VoIP Solutions Week in Review: Htek, Bicom, 3CX, Ecosmob - 06/10/2017
Unified Communications Week in Review: Azure, 8x8, Employee Engagement & More - 06/10/2017
Aspect Named Vendor of the Year by Frost & Sullivan - 06/09/2017
UM Labs R&D and ITSPA Join Forces to 'SNITCH' on Fraud - 06/08/2017
NICE Names ConvergeOne Partner of the Year - 06/08/2017
Kandy BusinessFax Sweetens Silver Star Communications Offerings - 06/08/2017
SignUpGenius Opts for Convenience with Business VoIP Solution - 06/08/2017
South Korea Goes for Gold with 5G Trial Service - 06/07/2017
Telemedicine Bill Brings Video Conferencing to Texas Healthcare - 06/07/2017
Htek Partners with Bicom Systems - 06/07/2017
Having Trouble Managing PTO Requests? WFM Can Help - 06/07/2017
VoIP Predictions Hold Promise for beroNet - 06/07/2017
New Solutions Help Marketers Combat Fraud - 06/06/2017
Video Conferencing Takes Various Industries By Storm - 06/06/2017
The City of Sorgues Turns to 3CX for VoIP Solutions - 06/06/2017
Tackling High Agent Turnover Rates with Scheduling Software - 06/06/2017
Can WebRTC Revolutionize the Contact Center? - 06/06/2017
Don't Be a Nuisance: Use Telemarketing Software - 06/06/2017
Why Every Contact Center Needs 3rd Party Remote Call Monitoring - 06/06/2017
Htek Finds Success at CommunicAsia 2017 - 06/05/2017
How to Handle the Worst Customer Calls - 06/05/2017
Fraud & Identity Today Week in Review: TCPA compliance, Robocalls, Smishing Fraud & More - 06/03/2017
Conferencing Zone Week in Review: HuddleCamHD, FreeConferenceCall.com, Taloja Jail - 06/03/2017
VoIP Solutions Week in Review: LAPD, 888VoIP, Ecosmob & More - 06/03/2017
Unified Communications Week in Review: Jenne, 8x8, Jive, Cisco & More - 06/03/2017
4G/LTE Service Rolled Out in Nepal - 06/01/2017
Etech Chosen for Quality Management Solutions - 06/01/2017
ONDRIVE TECHS Expands Presence Across South Florida - 06/01/2017
Servetel Brings Cloud Telephony Services to India - 06/01/2017
New Acquisition Sets Elitetele.com Up for Success - 06/01/2017
FreeConferenceCall.com Brings Conferencing to Afghanistan - 06/01/2017
UPS Protect Companies from Unexpected Outages - 06/01/2017
Avtex Acquires IAS for Improved CX - 05/31/2017
National Fraud Intelligence Bureau Warns of New Smishing Scam - 05/31/2017
Managing a Multigenerational Workforce in the Call Center - 05/31/2017
New Tool Helps Companies Implement Best VoIP Solutions - 05/30/2017
Smishing Scam Highlights Need for Better Fraud Protection - 05/30/2017
Prison Inmates Consult Doctors Through Video Conferencing - 05/30/2017
The Power of Mobile Apps in Digital Marketing - 05/25/2017
The Future Looks Bright for VoIP Solutions - 05/24/2017
Have the Summertime Blues? Scheduling Software Can Help - 05/24/2017
Schools Looking to VoIP Solutions as Safety Precaution - 05/23/2017
New Conferencing Solution Connects World's Brightest Minds - 05/22/2017
iconectiv's MobileID Strengthens Company, Customer Relationships - 05/22/2017
Constellation Research to present a live webinar on New Business Models for the IoT - 05/22/2017
WhatsApp Scam Represents Scary Potential for SMS Fraud - 05/22/2017
Owl Labs to Create Inclusive Video Conferencing Solutions - 05/22/2017
Contact Center Solutions Week in Review: Enghouse Interactive, NexGen Agency, Aspect - 05/20/2017
Next Generation Communications Week in Review: Nokia, Sprint & More - 05/20/2017
Conferencing Zone Week in Review: PGi, Revolabs, Yamaha & More - 05/20/2017
Fraud & Identity Today Week in Review: iconectiv, Microsoft, Pindrop Labs & More - 05/20/2017
VoIP Solutions Week in Review: Htek, 3CX, Alianza & More - 05/20/2017
Sutherland Optimizes Workforce with Omnichannel Solution from Genesys - 05/19/2017
Save Equipment by Investing in Power Protection - 05/19/2017
ReachForce Joins Forces with Oceanos for Contact Enrichment - 05/18/2017
Aragon Research Names Nextiva Hot Vendor in UC&C - 05/18/2017
Strategically Scheduling Veteran and New Agents Provides Balance - 05/16/2017
Gamification Boosts Agent Engagement and Improves Call Quality - 05/16/2017
Nokia Bell Labs Takes Wearables to Extremes with Jasna Rok - 05/16/2017
Baker Tilly Azerbaijan Deploys VoIP Solutions for Improved Productivity - 05/16/2017
Ensure Quality Agent-Customer Interactions with Workforce Management - 05/15/2017
Helping Agents De-stress Benefits Call Center Operations - 05/15/2017
3CX Gives Synchramed a Boost with New IP PBX - 05/15/2017
Revolabs, Yamaha Webinar Addresses Meeting Room Requirements - 05/15/2017
iconectiv Webinar Tackles Consumer Engagement and TCPA Compliance - 05/15/2017
Unified Communications Week in Review: Broadvoice, Mitel, PanTerra Networks & Jive - 05/13/2017
Conferencing Zone Week in Review: Revolabs, Bank of America, Konftel - 05/13/2017
Fraud & Identity Today Week in Review: FASG, Barclays, iconectiv, PACE - 05/13/2017
VoIP Solutions Week in Review: TieTechnology, Amazon, 3CX & More - 05/13/2017
New iconectiv White Paper Highlights Caller ID Spoofing - 05/11/2017
Microsemi and Aquantia Announce New Optimized Multi-gigabit Ethernet Solution - 05/11/2017
Freelance MSP Joins MSPAlliance - 05/09/2017
Is Your Agency Focusing on the Right Channels? - 05/09/2017
Tips for Dealing with Angry Callers - 05/09/2017
Keep Your Call Center Running Smoothly with these Best Practices - 05/09/2017
Tips for Dealing with Angry Callers - 05/08/2017
Tricks for Efficient Agent Training - 05/08/2017
FASG Meeting Brings Together Global Fraud and Security Leaders - 05/08/2017
Bank of America Brings Video Conferencing to Branches - 05/08/2017
Call Recording Integral to Agent Training - 05/08/2017
Call Recording Simplifies Quality Management - 05/08/2017
Conferencing Zone Week in Review: RSupport, Tywi, FreeConferenceCall.com - 05/06/2017
Fraud & Identity Today Week in Review: Facebook, Google, ACCAN & More - 05/06/2017
VoIP Solutions Week in Review: SYSCOM, 3CX, Frost & Sullivan & More - 05/06/2017
VoIP Solutions Week in Review: SYSCOM, 3CX, Frost & Sullivan & More - 05/06/2017
NICE Brings Real Time Visibility to Algar Tech - 05/05/2017
Power Protection Helps Businesses Prepare for the Unexpected - 05/04/2017
MTS Announces New eXsight UC&C Management Solution - 05/04/2017
DigitalGenius Human+AI Platform to Improve Customer Experiences - 05/04/2017
Fighting Mobile Number Porting Fraud - 05/03/2017
PeopleNet Brings 4G LTE Coverage to Fleets - 05/03/2017
Video Conferencing Enables Witnesses to Testify in Court - 05/03/2017
FreeConferenceCall.com Brings Conferencing to Tanzania - 05/02/2017
How to Avoid High Agent Turnover Rates - 05/02/2017
Strategic Scheduling Key to Running a Multilingual Call Center - 05/02/2017
Still Afraid of the Cloud? You Shouldn't Be - 05/01/2017
Fraud & Identity Today Week in Review: iconectiv, IRSF & Revenue Management - 04/29/2017
VoIP Solutions Week in Review: 3CX, BroadSoft, Sentera & More - 04/29/2017
Conferencing Zone Week in Review: Impacts on Fashion, Healthcare & Classrooms - 04/29/2017
What If You Could Speak to a Holocaust Survivor? Now You Can - 04/28/2017
What Agencies Need to Focus On in 2017 - 04/28/2017
Russian Hacker Receives Record-Breaking Prison Sentence - 04/27/2017
Heineken #OpenYourWorld Campaign Brings Politics to Beer Branding - 04/27/2017
VoIP Solutions Help Sentera Reach Global Expansion Goals - 04/25/2017
Nokia Partnership Creates Next Generation TV Viewing Experiences - 04/25/2017
Nokia VR Experience Brings Fans to a Galaxy Far, Far Away - 04/25/2017
CIM Reveals Shocking Stats About Marketing Outreach - 04/24/2017
Grandstream Introduces WebRTC-Enabled Conferencing Platform - 04/24/2017
Zoom Introduces New Telehealth Solution - 04/24/2017
3CX PBX Improves Operations at Bastion Hotels - 04/24/2017
Fraud & Identity Today Week in Review: A2P Messaging, SIM Box Fraud & Detection - 04/22/2017
Conferencing Zone Week in Review: Impacts on Healthcare, Remote Workers & Legal System - 04/22/2017
VoIP Solutions Week in Review: Htek, Georgetown University & More - 04/22/2017
VoIP Solutions Week in Review: Htek, Georgetown University & More - 04/22/2017
NeuLion ACE Analytics Provides Valuable Customer Insights - 04/21/2017
netsapiens Powers Impact Telecom's Cloud Call Center Features - 04/20/2017
Carlsberg Rebrand Gives Consumers a Taste of Danish Life - 04/20/2017
Marketing Agencies: In-house or Traditional? - 04/20/2017
Conferencing Gives Inmates Access to Quality Lawyers - 04/20/2017
Temasys ERTC Platform Named 2017 WebRTC Product of the Year - 04/19/2017
Surviving the Competitive Marketing Landscape as an Agency - 04/19/2017
Choosing the Right VoIP Phone for Your Company - 04/19/2017
Virtual Observer Adds to Office 365 - 04/19/2017
LA LGBT Center Uses Trump Presidency to Boost Awareness - 04/19/2017
Does Video Conferencing Make Your Employees Uncomfortable? - 04/19/2017
Fraudulent A2P Messaging Results in Massive Revenue Leakage - 04/18/2017
How Secure is Your A2P Messaging? - 04/18/2017
Multi-Gigabit Ethernet Week in Review: Comcast, Socionext, Microsemi, AT&T - 04/14/2017
3CX Joins Forces with CloudCo Partner - 04/12/2017
Call Accounting Helps Resort Save Money - 04/12/2017
Make Scheduling Easier By Giving Agents More Power - 04/12/2017
Telemarketing Software Can Save Sales Opportunities - 04/11/2017
Improve Engagement With Catchy Email Subject Lines - 04/11/2017
MasterCard Acquires NuData Security to Stop Fraudulent Activity - 04/11/2017
Communication is Key to Call Center Management - 04/10/2017
T-Mobile Scam ID Helps Fight Identity Fraud - 04/10/2017
iconectiv Talks Fraud and Identity Trends, Highlights and Predictions - 04/10/2017
Unified Communications Week in Review: Daxcom, Mitel, Cisco & More - 04/08/2017
Fraud & Identity Today Week in Review: iconectiv, TCPA Compliance & Synthetic Fraud - 04/08/2017
Pepsi's Influencer Blunder Results in Backlash - 04/07/2017
Comcast Introduces Xfinity Mobile - 04/06/2017
CafeX Partners with Voxbone for Better Conferencing - 04/06/2017
French WeWork Locations to Benefit from Ooma Office - 04/06/2017
iconectiv Right Party Verification for Messaging Improves Marketing Efforts - 04/06/2017
Binge-Watchers Rejoice: YouTube TV is Finally Here - 04/05/2017
Flowroute Simplifies Customer Onboarding for CSPs - 04/05/2017
Extreme Networks Improves Offering with Brocade Acquisition - 04/05/2017
Interactions-ICUC 2017 Offers Expert Advice on Customer Service - 04/04/2017
Nubia Offers Exceptional Customer Experience with B2X Solution - 04/04/2017
Latest VoIP Predictions Favor beroNet, USA VoIP Partnership - 04/04/2017
iconectiv Brings Mobile Insights to PACE 2017 - 04/03/2017
BroadSoft and Htek Join Forces - 04/03/2017
Htek Unveils UC900 Line of VoIP Phones - 04/03/2017
Htek Announces Interoperability with 3CX - 04/03/2017
New iconectiv Solution Helps Companies Address TCPA Regulations - 04/03/2017
Fraud & Identity Today Week in Review: TCPA Compliance, Account Takeover & Identity Fraud - 04/01/2017
Enhanced IVR Can Transform the Customer Experience - 03/31/2017

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