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Alicia Young Info

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Alicia Young is a 2016 graduate from Western New England University, Summa Cum Laude. She has a Bachelor’s degree in English Literature along with a minor in Communications. Alicia has always been an avid reader, which fuels her love for editing and writing. She has had an essay published in “Fresh Voices: An Anthology of First Year Writing” at Western New England University, and has completed successful editing internships with Dzanc Books, The Borgen Project, and Anthem Press.

Latest Articles

Htek Brings UC900 VoIP Phones to GITEX 2017 - 09/11/2017
Htek Partners with Epygi for Better VoIP Solutions - 08/31/2017
Conferencing Zone Week in Review: InfoTrax, Zoom & More - 08/19/2017
Fraud & Identity Today Week in Review: PhishMe, iconectiv, POMM - 08/19/2017
VoIP Solutions Week in Review: Chip One Exchange, Htek, SnapperNet & More - 08/19/2017
Next Generation Communications Week in Review: Qualcomm, SK Telecom, Huawei & More - 08/19/2017
Unified Communications Week in Review: RingCentral, Arkadin, Evolve IP & More - 08/19/2017
Knowledge is Key to Fighting Ransomware - 08/18/2017
Voxox Names Kevin Weber as Sales EVP - 08/18/2017
DYL Teams Up With Vertafore to Improve Agent Experience - 08/18/2017
Ooma IP Phones to Serve Small Businesses of Any Size - 08/17/2017
BCM One Teams Up With Evolve IP - 08/17/2017
Arkadin Launches New Solution in Latin America - 08/16/2017
Senators Rally Around 5G Initiatives - 08/16/2017
Big Gains Ahead for Video Conferencing - 08/16/2017
The Importance of Reporting & Analytics in Call Monitoring - 08/16/2017
Monet Brings WFM to Salesforce Service Cloud - 08/16/2017
Managing Peak Seasons in the Call Center - 08/16/2017
SnapperNet Teams Up With 3CX on VoIP Solutions - 08/16/2017
Nine Points to Keep in Mind when Monitoring Calls - 08/15/2017
New Solution Protects Mobile Data from Fraud - 08/15/2017
Video Conferencing to Help Drug & Alcohol Patients - 08/15/2017
Cytranet Expands Presence Across US - 08/15/2017
Video Conferencing Facilitates Divorce Cases - 08/15/2017
Managing Last Minute PTO Requests - 08/15/2017
Francisco Partners Invests in iconectiv - 08/15/2017
Htek to Exhibit at Channel Live 2017 - 08/15/2017
PhishMe Solution Protects Small Businesses from Fraud - 08/15/2017
Qualities of Great Call Center Management - 08/14/2017
InfoTrax Teams Up With Zoom on Web Conferencing - 08/14/2017
Francisco Partners Investment Means Big Things for iconectiv - 08/14/2017
Chip One Exchange Upgrades VoIP Solutions - 08/14/2017
Unified Communications Week in Review: Frontier, BroadSoft, TPx & TrustedSky - 08/12/2017
Conferencing Zone Week in Review: Phoenix Audio Technologies, Staub Electronics & More - 08/12/2017
Fraud & Identity Today Week in Review: SecuredTouch, InAuth, AimBrain & More - 08/12/2017
VoIP Solutions Week in Review: 3CX, Frontier, BroadSoft & More - 08/12/2017
Next Generation Communications Week in Review: InterDigital, Verizon, Nokia & More - 08/12/2017
Arkadin Demonstrates UC Excellence with Industry Awards - 08/11/2017
Embrace the Virtual Office with Advanced Video Conferencing Solutions - 08/10/2017
Verba Technologies Certified as Citrix Ready - 08/10/2017
STARTEK Receives Award for Competitive Strategy Innovation and Leadership - 08/10/2017
TPx Strengthens Offering by Joining TrustedSky - 08/10/2017
Phoenix Audio Technologies Teams Up With Staub Electronics - 08/10/2017
Telstra Case Highlights Need for Identity Checks - 08/10/2017
BroadSoft and Cable & Wireless Team Up On 'MyUC' - 08/09/2017
InAuth, AimBrain Partner for Six-Factor Mobile Authentication - 08/09/2017
Video Conferencing Helps Nurses Study for Exams - 08/09/2017
The Importance of Monitoring KPIs in the Contact Center - 08/09/2017
SecuredTouch Launches New Fraud Detection Solution - 08/09/2017
Employee Morale Slipping? Implement These Fun Changes - 08/09/2017
3 Tips to Improve Call Center Scheduling Processes - 08/09/2017
Agent Training: Is Baptism By Fire the Answer? - 08/08/2017
Going Back to School Shopping? Pick Up a Call Accounting Solution - 08/08/2017
beroNet to Celebrate Anniversary, Partners in October - 08/08/2017
Prisons Visits Limited to Video Conferences in Dartmouth - 08/07/2017
Best Practices in 3rd Party Remote Call Monitoring - 08/07/2017
3CX Seeks to Grow German Presence with Acquisition - 08/07/2017
Three Tips for Successful Agent Training - 08/07/2017
Doctors Juggle Court Appearances and Appointments with Video Conferencing - 08/07/2017
More Consumers Afraid of Fraud than Terrorism - 08/07/2017
Conferencing Zone Week in Review: De Beers Group, Depo International & FreeSWITCHService - 08/05/2017
Fraud & Identity Today Week in Review: Australian Tax Office, Callsign & More - 08/05/2017
Unified Communications Week in Review: 8x8, collab9, 888VoIP & More - 08/05/2017
VoIP Solutions Week in Review: Meritis, Htek, 3CX, UCM - 08/05/2017
Next Generation Communications Week in Review: Nokia, Verizon, Apple & More - 08/05/2017
Transparency is Key to Avoiding Call Recording Grey Areas - 08/03/2017
Tuff Shed Upgrades Systems with RingCentral Solutions - 08/03/2017
Digium Launches New Business VoIP System - 08/03/2017
CenturyLink Launches New Offering for Small Businesses - 08/03/2017
Evolve IP Announces Mtel Acquisition - 08/03/2017
VisoCon Receives Recognition from Gartner - 08/03/2017
New Partnership Means Big Advances for VoIP Gateways - 08/02/2017
How Effectively Are You Monitoring Calls? - 08/02/2017
Call Accounting Software Means Big Savings - 08/02/2017
The Power of Positive Phrasing in Call Centers - 08/02/2017
FreeSWITCHService Introduces New Video Conferencing Solution - 08/02/2017
Crisis Averted: UCM Deploys New VoIP Solutions - 08/02/2017
Survey Results Indicate Need for Workforce Management Tools - 08/01/2017
Madhu Kishwar to Appear in Court via Video Conference - 08/01/2017
Htek Brings UC900 VoIP Phones to ClueCon 2017 - 08/01/2017
Htek to Participate in 3CX Training Sessions - 08/01/2017
Why Hotels Should Invest in Call Accounting - 07/31/2017
Attorneys Empowered Through Mobile Video Conferencing - 07/31/2017
The Key to Hiring and Retaining the Best Call Center Agents - 07/31/2017
The Truth Behind Recycled Numbers - 07/31/2017
Call Monitoring: The Consumer Perspective - 07/31/2017
Meritis Improves Operations with VoIP Solutions - 07/31/2017
The Future Looks Bright for Video Conferencing - 07/27/2017
Account Takeover Fraud on the Rise - 07/27/2017
The Correlation Between Brand Reputation and Agent Training - 07/27/2017
How Safe is Your VoIP Solution? - 07/27/2017
Call Accounting is Transforming the Hospitality Industry - 07/26/2017
Hosted VoIP Florida Takes Orlando by Storm - 07/26/2017
Video Conferencing Saves Animals' Lives - 07/26/2017
Using Call Center Scheduling to Boost Morale - 07/26/2017
Don't Let Fraudsters Triple the Cost of Your Vacation - 07/26/2017
LTE Set to Transform Mining Industry - 07/26/2017
Aavalar Teams up with Ancero for VoIP Solutions - 07/25/2017
Turkey's Presidential Complex Upgrades Conferencing Systems - 07/25/2017
Telemarketing Software: Boosting Sales One Call at a Time - 07/25/2017
QA Contributes to Brand Success - 07/25/2017
Fraudsters Target Kenya with Scam Calls - 07/25/2017
Redline Chosen for $1.2M IoT Project - 07/25/2017
Video Conferencing Facilities to Improve in India - 07/24/2017
Gemalto Launches Business Transformation Webinar Series - 07/24/2017
BYOD Policies Cause VoIP Market Growth - 07/24/2017
How to Optimize Call Center Scheduling - 07/24/2017
T-Mobile Makes LTE-U Available for Customers - 07/24/2017
How to Defeat Account Takeover Fraud Once and for All - 07/24/2017
ISI Sponsors 5K Fundraiser for Children's Hospitals - 07/24/2017
VoIP Solutions Week in Review: BroadSoft, Duka PC, Securus & More - 07/22/2017
Conferencing Zone Week in Review: FreeSWITCH, Grandstream, Coast Mountains School District - 07/22/2017
Fraud & Identity Today Week in Review: Kount, Nok Nok Labs, Reserve Bank of India - 07/22/2017
Next Generation Communications Week in Review: Deloitte, Nokia, Telecom Italia & More - 07/22/2017
Unified Communications Week in Review: Unify, Broadsoft, SkySwitch & More - 07/22/2017
IST Named Middle East Partner of the Year - 07/21/2017
Contact Center Analytics Market Set to Grow Substantially to 2022 - 07/21/2017
BridgeVoice Pluto Named Best Voice Service Innovator 2017 - 07/20/2017
TelStrat Receives Recognition from CIOReview - 07/20/2017
How to Improve Call Center Quality - 07/20/2017
Industry Demand to Cause Substantial VoIP Growth - 07/19/2017
Choosing the Right Cloud Provider for Your SMB - 07/19/2017
Bombay High Court Demands Video Conferencing Upkeep - 07/19/2017
The Benefit of WFM in Contact Centers - 07/19/2017
3 Tips to Reduce Agent Turnover Rates - 07/19/2017
Reduce Operational Costs with Call Accounting Solutions - 07/19/2017
Top 3 Problems in the Call Center - 07/18/2017
Tips for Effective Call Quality Monitoring - 07/18/2017
Nok Nok Labs to Improve Authentication through Funding Round - 07/18/2017
Duka PC Boosts Employee Productivity with VoIP Solutions - 07/18/2017
Securus Provides VoIP Solutions to Criminal Justice Customers - 07/17/2017
BroadSoft Receives Recognition from Frost & Sullivan - 07/17/2017
Coast Mountains School District Considers Video Conferencing - 07/17/2017
Managers: Keep Tabs on these Trends for 2017 - 07/17/2017
The Importance of Schedule Adherence in the Call Center - 07/17/2017
Call Accounting Aids In Carrier Bill Reconciliation - 07/17/2017
Fraud & Identity Today Week in Review: A2P Messaging, IPRS Fraud & Right Party Verification - 07/15/2017
Conferencing Zone Week in Review: WolfVision, Yamaha, Revolabs - 07/15/2017
VoIP Solutions Week in Review: DigitalPhone.io, IPmatika, BroadSoft & More - 07/15/2017
Unified Communications Week in Review: GreenKey Technologies, TELUS, RingCentral & More - 07/15/2017
Next Generation Communications Week in Review: Nokia, PCWA, WorldLink, GlobalData - 07/15/2017
Unify Introduces OpenScape Cloud - 07/13/2017
TELES and ASC Create New MiFID II Compliant Solution - 07/13/2017
GreenKey Technologies Joins Forces with Red Box Recorders - 07/13/2017
BroadSoft Announces Connections 2017 - 07/13/2017
Revolabs Introduces Academy of Communication Video Series - 07/12/2017
Call Accounting Saves Money and Fights Fraud - 07/12/2017
Monitoring vs. Scrubbing: Protecting Against TCPA Fines - 07/12/2017
Nokia Provides PCWA with Advanced Communications Network - 07/12/2017
IPmatika Expands Reach with New Partnership - 07/12/2017
MP Anne Marie Morris Suspended After Recording of Racial Slur Surfaces - 07/12/2017
Browser-based Call Monitoring Empowers Remote Workers - 07/12/2017
MobileID Tackles IPRS Fraud - 07/12/2017
Call Accounting Helps Managers Improve Customer Service - 07/11/2017
Nokia and WorldLink Bring Next Generation Communications to Nepal - 07/11/2017
Yamaha YVC-1000MS Certified for Skype for Business - 07/11/2017
DigitalPhone.io Solves School's VoIP Fiasco - 07/11/2017
Monet Software Sponsors Salesforce Basecamp for Service - 07/11/2017
The Need for Personalization in Sales Calls - 07/10/2017
Matrix Brings VoIP to Healthcare Equipment Manufacturer - 07/10/2017
Verint Partners with NewVoiceMedia for Better CX - 07/10/2017
Baby Boomers vs. Millennials: How to Handle a Multigenerational Call Center - 07/10/2017
What Makes Call Center Management Effective? - 07/10/2017
FreeSWITCHService Introduces Class 4 Softswitch Solutions - 07/10/2017
WFM Empowers Agents and Boosts Productivity - 07/10/2017
Conferencing Solution Bridges Gap Between Government and Citizens - 07/10/2017
Will a Rise in A2P Messaging Lower Customer Trust? - 07/10/2017
Unified Communications Week in Review: BroadSoft, Mitel, Toshiba & ShoreTel - 07/08/2017
VoIP Solutions Week in Review: 3CX, PartnerNET, BroadSoft & More - 07/08/2017
Next Generation Communications Week in Review: 5G-Transformer Project, Nokia, Comptel & More - 07/08/2017
Fraud & Identity Today Week in Review: Payfone, IDology, TCPA & More - 07/08/2017
Conferencing Zone Week in Review: Yamaha, Vidyo, BCU - 07/08/2017
CNP Technologies Joins RingCentral Channel Partner Program - 07/07/2017
Snom Offers Discount on IP Phones - 07/07/2017
Ireland: Land of Leprechauns, Guinness and...Data Centers? - 07/07/2017
What You Need to Know About the FCA - 07/07/2017
Remac Enterprises Adds SMS/MMS to VoIP Offering - 07/07/2017
Comguard Infosol Strengthens VoIP Offering - 07/06/2017
Nokia Teams Up With Xiaomi for Innovative New Tech - 07/06/2017
The Many Benefits of Call Accounting - 07/06/2017
The Benefits of a Hybrid Approach to QA - 07/06/2017
A Closer Look at Telecom Fraud - 07/06/2017
How to Secure VoIP Gateways - 07/06/2017
Nokia Joins Forces with Comptel - 07/05/2017
Virtual Call Centers Prevent Scheduling Nightmares - 07/05/2017
Nokia Creates Unit to Help Chinese Expansion Efforts - 07/05/2017
BCU Turns to Conferencing for Remote Services - 07/05/2017
WebRTC is Transforming the Call Center - 07/05/2017
New Survey Reveals Causes of Poor Customer Service - 07/05/2017
BroadSoft Joins Forces with C3ntro Telecom - 07/05/2017
New Solution Fights Contact Center Fraud - 07/05/2017
PartnerNET Teams Up with 3CX - 07/05/2017
ISI Announces Support for Video Reporting for the Cisco Meeting Server - 07/05/2017
3CX Joins Forces with Parseh Negar in Iran - 07/03/2017
Video Conferencing Opens Up World of Opportunity for Healthcare - 07/03/2017
Call Monitoring: The Backbone of Agents and Sales Reps - 07/03/2017
The Signs of Agent Burnout - 07/03/2017
VoIP Solutions Week in Review: Htek, 3CX & More - 07/01/2017
Unified Communications Week in Review: Axtel, Dispel, CoreDial & Fusion - 07/01/2017
Contact Center Solutions Week in Review: Intelestream, Genesys, Vonage & More - 07/01/2017

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