Geographical operations system (GOS) developer Mapcom has inked a partnership deal with Texas-based Centina Systems, a move analysts say is aimed at cashing in on the increasing rate of telecom network disruptions.

 

The agreement will see the two firms integrate their technology solutions and sell their services together.

 

Richmond, Virginia-based Mapcom Systems’ flagship M4 Solutions - a map-based Geographical Operations System (GOS) - allows telecommunications providers to enhance their information flow by displaying data in a geographic view. And Centina Systems is the developer of the NetOmnia, a customer-centric service assurance system.

 

 The integration of the Mapcom and Centina’s solutions gives birth to a better software application that may make the job of network monitoring far easier.

 

The integration, according to companies, enables telecom operators to streamline the management of network systems and bolster customer support.

 

 "The level of integration achieved between Mapcom and Centina represents an important breakthrough for telecommunications providers who wish to manage their operations on an end-to-end, fully visualized manner," said John Granger, CEO of Mapcom Systems.

 

 "This basically brings the power of a carrier-class network operations tool and extends it in an easy-to-use, map-based format to employees responsible for customer care from across many different departments within a telecommunications operation," he added.

 

More than anything else, the integration of M4 and NetOmnia enables carriers’ ability to aggregate element management systems from various vendors deployed within a telecommunications network.

 

 The ability to watch various network components remotely can help customer service representatives to readily determine which customers are affected by network disruptions.

 

"Waiting for customers to report service problems is too risky for service providers today," explains Anand Gonuguntla, CEO of Centina Systems.

 

Centina Systems' NetOmnia is a 100% web based system specifically designed to reduce the cost and time of integrating any device, regardless of protocol.