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December 2008 | Volume 27 / Number 7
Buyer's Guide


ACD Products
1. Auto Attendants
2. Call Diverters
4. Digital Announcers (ACD)
5. Message Boards
7. Software
11. Billing
12. Call Accounting
13. Call Center Design/ Facilities Management
14. Call Center Simulation/ Testing Software
16. Collection Agencies

Communications Systems
19. Communications ASP
20. IP-PBX
21. Key Systems
22. Multichannel Contact Center
23. Network Integration
24. Network Management/Monitoring
25. PBXs
26. PC-PBX Hardware
27. PC-PBX Software
29. Routers
30. Soft Switch
31. VoIP Gateways
32. Wireless Phone Systems





Computers

33. Computer Chassis
35. Fault-Tolerant
36. Industrial-Grade
38. Monitors/Accessories/Supplies
39. Motherboards/Singleboard Computers
42. PDAs
43. Conferences And Expositions

Conferencing
44. Audio
45. Video
46. Consulting
47. Contact Management Software

CTI
48. CTI Distributors
49. CTI Software
50. CTI Testing Tools
51. Customer Analytics Software Customer Relationship Management
52. ASP
53. Software
54. Database Management
55. Database Marketing

Dialing Equipment
56. Auto-Dialers
57. Predictive Dialers
58. Preview

Dialers Direct Marketing/Response Products/Services
59. Ad Agency Services
61. Fulfillment
62. Fulfillment Software
63. Lead Tracking
64. Mailing House Services
66. Market Research Companies
67. Printing Services
68. Real-time Marketing Software
70. Directory Services
71. Disaster Recovery

E-mail
72. E-mail ACD
73. E-mail Management Software
74. E-mail Management ASP
76. Enterprise Resource Planning Software

FAX
77. Application Software
78. Boards
79. Broadcasting Products
82. Fax Mail
84. On-Demand
86. Field Sales Products

Financial Services
87. Check And Credit Card Processing & Verification
88. Corporate Financing
89. Credit Card Merchant Accounts
90. Prepaid Calling Cards
91. Handsets

Headsets
92. Headsets
93. Headset Repair & Accessories

Help Desk/Tech Support
94. ASP
95. Software

Human Resources
96. Employment Testing
97. Motivation Products & Services
98. Recruiting
99. Temporary Help

Internet Products & Services
101. Instant Messaging
102. Internet & WWW Marketing Svcs.
103. Internet Service Provider
104. Internet Telephony Products/Svcs.
105. Portals/Search Engines
106. Text Chat Software
107. Web Call Center Software
109. Web Collaboration/ Shared Browsing
110. Web Design/Hosting
111. Web Self-Service Solutions
112. Interpreter Services
113. ISDN Hardware/Software
114. Knowledge Management Software
115. LAN-Based Telephony
116. Least-Cost Routing Systems

List Products/Services
117. Database Marketing/Services
118. Direct Mail Lists
119. List Management Software
120. Online Databases
121. Telemarketing Calling Lists
122. Telephone Number Look-Up Services
123. Logging & Monitoring

Long-Distance
124. Common Carrier
125. Directory Assistance
126. Reseller
127. Toll-Free (800/888)
128. Office Ergonomics/Furniture

Outsourcing/Teleservices Agencies
130. Inbound Teleservices
131. Interactive 800/900 Service
132. Multilingual Teleservices
133. Outbound Teleservices
134. Third-Party Verification Services
135. Web-based Services
136. Performance Analytics

Power Protection
138. UPS (Unint. Power Supply)
139. Premiums/Incentives
140. Remote Access/Capabilities
142. Sales Force Automation
143. Scripting Services/Software
144. Security
145. Site Selection/Economic Development
146. Simultanious Voice/Data
147. Speech- & Voice-to-Text Recognition
148. Standards Organization
149. Systems Integration
150. Telemarketing Software
151. Telephone Monitoring Services
152. Testing Products/Services
153. Toll-Fraud DetectionTraining
155. Books/Workbooks
156. Interactive/Computer Training
157. TSR/Management Training Services
158. Video Training
159. Unified Messaging

Voice Messaging Products
160. Integrated
161. Voice Mail

Voice Products
162. Application Generator
163. Application Software
164. Data/Voice Line Equipment
165. Hardware 166. IVR Products
167. Text-to-Speech Conversion
168. Tool Kits
170. Voice Recognition
171. Workforce Management Software
173. Compliance Technologies & Solutions

172. Other

01 Communique (C)
905-795-2888
www.01com.com
Products/Services: 95,140

12 Step Productions (S)
559-323-1472
www.kathysiskenterprises.com
Products/Services: 154,155,156,157,158

411XML (S)
800-396-3179
www.411xml.com
Products/Services: 05,118,120,121,122

811MSi Software 2004 Inc. (S, C)
772-388-1073
www.811msi.ca
Products/Services: 88,114,136,151
Other: Telcom Bill Management



Aastra (M, C)
800-468-3266
www.aastrausa.com

Products/Services: 7,22,107,135,166

AbilityOne
8401 Old Courthouse Road Vienna, VA 22182
(800) 999-5963
(703) 849-8916
For federal and DoD customers seeking Contact Center Services, the AbilityOne Program offers quality standards, customer satisfaction scores and productivity levels that are unmatched within the teleservices industry. Today, approximately 1,000 people with disabilities handle volumes exceeding 17 million annual contacts. Specialties include switchboard and answering services, help desk, technical support, warehousing and distribution, dispatchand more. AbilityOne is the largest source of employment for people who are blind or have other severe disabilities in the United States. Our national network of more than 600 nonprofit agencies (NPAs) provides quality goods and services at a fair market price.

ac2 Solutions (C)
732-583-1919
www.ac2solutions.com

Products/Services: 46,136,171

Accudata (S)
972-390-2610
www.accudatatech.com
Products/Services: 55,117,121,122,134

Accurate Always (M, C)
800-828-9428
www.accuratealways.com
Products/Services: 22,173,51,95,123

Acredo Technologies, Inc. (Acredo) (S)
850-266-7121
www.acredo.us
Products/Services: 1,8,18,20
Other: Hosted Internet Phone Service

Active TeleSource, Inc. (S)
503-292-2077 x5304
www.theactivegroup.biz
Products/Services: 63,66,130,133,134

Active Voice, LLC (M)
206-441-4700
www.activevoice.com
Products/Services: 77,159,160,161,166

ADOS Corporation (M)
919-465-9930
www.ados.com
Products/Services: 173,111
Other: Document Management

ADTRAN (News - Alert), Inc. (M) 256-963-8000
www.adtran.com

Products/Services: 20,29,31,71
Other: Managed Ethernet Switches

Advanced Concepts, Inc. (C)
414-362-9640 x210
www.advanced-concepts.com

Products/Services: 47,53,63,142,150

Advanced Data-Comm (S)
800-582-9501 x83545
www.advanced-data.com
Products/Services: 66,130,133,134
Other: Inbound/Outbound/CRM

Aerotek (News - Alert) Professional Services (S)
7301 Parkway Dr., Hanover, MD 21076
Contact: Jeremy Feldmann
847-653-1207
www.aerotek.com

jfeldman@aerotek.com

Products/Services: 98,99 Aerotek Professional Services specializes in staffing all levels of skilled personnel for Inbound, Outbound and Blended Contact Centers across multiple industries. Whether you are meeting the demands of your busy season or searching for permanent employees, we can provide the staff to support your project needs or long-term assignments. Our recruiters are trained to find the best and brightest employees in your field through our established network of qualified candidates. Aerotek operates more than 150 offices non-franchised offices throughout the United States, Canada and Europe.

Affinitas Corporation (S)
440-653-9166
www.affinitas.net
Products/Services: 59,130,132,133

Agilent (News - Alert) Technologies (M)
970-679-5397
www.agilent.com
Products/Services: 152

Ai-Logix, Inc. (M)
732-469-0880
www.audiocodes.com

Products/Services: 26,44,49,123,165

Aiko Solutions (C)
+442078712929 x29
www.aikosolutions.com
Products/Services: 42,91,144

AIM Technology (C)
415-692-5580
www.aimtechnology.com

Products/Services: 136
Other: Contact Center

Analytics AiTech (V, S)
952-829-5511 x201
www.aitech.net
Products/Services: 20,29,103,104,146

Alcatel (C)
781-738-4345
www.alcatel.com/enterprise/en/solutions/collaboration/index.html
Products/Services: 20,44,45,56,159

Alexander Resources (S)
972-818-8225
www.alexanderresources.com
Products/Services: 43,46,66,156
Other: Cellular & Wireless Training

Allegiance, Inc. (C)
801-617-8034
www.allegiance.com
Products/Services: 51,52
Other: Enterprise Feedback Management (EFM) solutions

Alloy Software
800-810-9020
www.alloy-software.com
Products/Services: 95

Alta Resources (S)
877-934-6377
www.altaresources.com
Products/Services: 130,131,132,133,135

Alteva (S)

877-258-3722
www.altevatel.com
Products/Services: 12,25,44,104
Other: Hosted VoIP solutions

Altitude Software (News - Alert) (C)
905-479-2655
www.altitude.com
Products/Services: 7,22,49,57,143

Altivon (V)
602-440-1100
www.altivon.com
Products/Services: 7,20,160,166

AMC Technology (C)
804-915-0520
www.amctechnology.com
Products/Services: 49,53,73,149
Other: Telephony Contact Center and CRM Integration Software

AMCAT Software (M, C)
800-364-5518
www.amcat.com
Products/Services: 7,20,47,57,150

American Teleservices Association
317-816-9336
www.ataconnect.org
Other: Teleservices networking, professional & business development, & compliance

americon (M, V)
707-539-3321
www.controlroomsusa.com
Products/Services: 128,149
Other: Control room furniture, video display systems

Amtech (News - Alert) Marketing, Inc. (S)
303-814-1379
www.amtechmarketing.com
Products/Services: 46,156,157

AMTELCO (M, C)
800-356-9148
www.amtelco.com
Products/Services: 95,159,160,169
Other: RED ALERT – Rapid Emergency Deployment system

AnswerNet Network (S)
609-921-7450
www.answernet.com
Products/Services: 61,130,132,133,134

APEX Voice Communications (News - Alert) (M)
818-379-8400
www.apexvoice.com
Products/Services: 17,45,159,166,162

Aplicor Inc. (M, C)
561-347-0300 x101
www.aplicor.com
Products/Services: 52,53,86,94,142

Appia Communications (S)
877-277-4297
www.appiaservices.com
Products/Services: 18,19,20,24,52

Aricent (News - Alert) (C)
650-391-1605
www.aricent.com
Products/Services: 11,30,31,149,152

ASC telecom L.P. (M, S)
201-252-3001
www.asctelecom.com
Products/Services: 123,136,151,170

Ascendent Systems (C)
888-507-1777
www.ascendentsystems.com
Products/Services: 20,32,44,71,159

Aslan Training & Develop-ment (S)
770-690-9616 x104
www.aslantraining.com
Products/Services: 46,156
Other: Call Center Sales/Customer Service Training

Aspect (News - Alert) Software Inc (S, C)
888-412-7728
www.aspect.com
Products/Services: 7,57,166,171
Other: Unified Communications Software

Associated Call Centers (S)
800-610-5262
www.inboundacc.com
Products/Services: 99,130,131,134,135

Astute Solutions (C)
614-508-6100
www.astutesolutions.com
Products/Services: 52,53,107,111,114

Asujo Consulting (V, C)
786-924-6124
www.asujo.com
Products/Services: 11,12,20,46,53

At Random Communications (S)
860-567-3733
www.arllc.com
Products/Services: 151
Other: Mystery Shopping

Attachmate (C)
206-217-7100
www.attachmate.com
Products/Services: 107,111,143,149
Other: Unified Desktop / Desktop Integration Solutions

AudioCodes (News - Alert) (M)
408-441-1175
www.audiocodes.com
Products/Services: 31,104,159

Autotask Corporation (M)
518-720-3500
www.autotask.com
Products/Services: 47,52,95,142,171

Avidian Technologies (C)
206-686-3001
www.avidian.com
Products/Services: 47,53,86,142

AVT EX (V)
800-323-3639 x3310
www.avtex.com
Products/Services: 7,20,72,107,159

AXIOM Sales Force Development (S)
904-303-5804
www.AXIOMsfd.com
Products/Services: 154,155,156,157,158


BandTel (News - Alert) for Flawless VoIP (S)
949-640-9700
www.bandtel.com
Products/Services: 104,115,116
Other: VoIP <--> PSTN Flawless Connections Worldwide

BASiX Automation Integrators, Inc. (V)
603-758-6458
www.basixai.com
Products/Services: 20,31,49,166,167

BBN Technologies (S, C)
617-873-1600
www.bbn.com/avoke
Products/Services: 46,51,136
Other: Caller Experience Analytics

BCE Elix (News - Alert) (V, S)
514-768-1000
www.bceelix.com
Products/Services: 53,57,123,166,171

Bilingual Corporation (S)
305-938-0660
www.bilingualtelemarketing.com
Products/Services: 55,112,130,132,133

BrandonWayne Group (S)
800-946-2693
www.callcenterworkforce.com
Products/Services: 96,98,99

Brekeke (News - Alert) Software, Inc. (C)
650-401-6636
www.brekeke.com
Products/Services: 20,44,104,107,166


Cacti (News - Alert), Inc. (M, C)
866-34C-ACTI
www.cacticom.com
Products/Services: 173,51,123,136
Other: Contact Center Recording & QA

Calabrio (C)
763-592-4600
www.calabrio.com
Products/Services: 173,49,136,171
Other: Quality Management Software

Call Center Consultants (S)
781-740-2772
Products/Services: 118,119,121
Other: Call Center Prospect Lists

CallCenterClassifieds.com (S)
800-946-2693
www.CallCenterClassifieds.com
Products/Services: 98 Other: Call Center Job Board

CallCenterJobs.com (S)
888-353-7529
www.callcenterjobs.com/clickthru.cfm?LID=6397
Products/Services: 46,96,98,99,145

CallCopy (C)
888-922-5526 x5999
www.callcopy.com
Products/Services: 123,146
Other: Surveys

CallMiner (News - Alert) (C)
239-689-6463
www.callminer.com
Products/Services: 51,136,147,170
Other: Speech analytics

Callzilla, LLC (S)
305-503-9069
www.callzilla.net
Products/Services: 16,130,131,132,133

CapRock Communications (S)
888-482-0289
www.caprock.com
Products/Services: 20,24,71,149
Other: Satellite Communications

Castel, Inc. (M, C)
978-236-1000 x682
www.castel.com
Products/Services: 22,30,57,113,146

Castle CRM (V)
866-330-6470
www.acastle.com
Products/Services: 46,47,53,142,149

Catalog Retail Marketing Int’l, Inc. (CRMI (News - Alert)) (S)
802-334-1000 x203
www.crmi.cc
Products/Services: 130,133,135
Other: Specialize in serving Catalog/ Retail and Gov. Tourism applications

Cbeyond (S)
678-370-2437
www.cbeyond.net
Products/Services: 77,103,104,146,160

CDC Software (News - Alert) - Respond (C)
770-351-9600
www.cdcrespond.com
Products/Services: 51,53
Other: Enterprise Feedback Management

Cerebit (C)
813-868-1904
www.cerebit.com
Products/Services: 173,136,144
Other: Fraud/Identity Theft Prevention

CFI Group (S)
734-623-5425
www.cfigroup.com
Products/Services: 46,51,53,76,136

Cicero, Inc. (C)
919-380-5092
www.ciceroinc.com
Products/Services: 149

Circumference Technology Services, Inc. (S)
877-882-9253
www.circumference.ca
Products/Services: 107,130,133
Other: Hosted Contact Center Solutions

Cisco (News - Alert) Systems (M)
408-902-3530
www.cisco.com/go/cc
Products/Services: 7,20,22,57,166

Cistera Networks (News - Alert) (S)
972-381-4699
www.cistera.com
Products/Services: 173,44,159,166,167

CITEL Technologies (M, C)
877-248-3587 xsales
www.citel.com
Products/Services: 31,104,115
Other: Digital-to-analog voice recording signal translation

Citrix Online (News - Alert) (Citrix Go ToAssist) (S)
800-549-8541
www.gotoassist.com
Products/Services: 94,106,109,140
Other: Hosted Remote Support Solution

ClickFox (News - Alert) (C)
404-351-8020
www.clickfox.com
Products/Services: 14,46,51

Co-nexus, Inc. (C)
713-934-3902
www.4cxm.com
Products/Services: 53,123
Other: Recording and Quality Monitoring

CobbleSoft International Ltd. (S, C)
877-627-2441
www.cobblesoft.com
Products/Services: 173,53,95,111,114

Codima (News - Alert) Technologies (M, C)
610-579-9435
www.codimatech.com
Products/Services: 24,119,136,151

Collaboration Technologies (C)
+525556300257
www.collaborationtechnologies.co.uk
Products/Services: 7,49,53,57

Comarch (News - Alert) (C)
+48 12 646 1504
www.comarch.com
Products/Services: 11,47,53,62,116

CommuniGate Systems (News - Alert) (C)
800-262-4722
www.communigate.com
Products/Services: 20,25,27,101,104

ComplianceBridge Corporation (S, C)
800-317-2820
www.compliancebridge.com
Products/Services: 173,97,120,148

Compro Technologies Inc. (C)
609-242-2211
www.comprotech.com
Products/Services: 7,30,31,84,116

Concentric, An XO Communications Service (S)
866-500-9696
www.concentric.com
Products/Services: 102,103,110,111
Other: Web Hosting, Email and Domain Name Registration

Concord Technologies (S)
305-947-2224
www. concordfax.com
Other: Internet Faxing Services

ConnectByNet (V)
310-920-5621
www.connectbynet.com
Products/Services: 20,25,31,46,104

Convertec Business Solutions (S)
888-745-4099
www.convertecsolutions.com
Products/Services: 44,130,131,133,134

CorpoCall (S)
786-427-6666
www.corpocall.com
Products/Services: 130,132,133,134,135

CosmoCom (News - Alert) (C)
121 Broad Hollow Rd., Melville, NY 11747
Contact: Sales
631-940-4200
www.cosmocom.com
info@cosmocom.com
Products/Services: 7,22,57,166
Other: Unified Customer Communications IP Contact Center Consolidation Technology CosmoCom raises enterprises to new levels of reachability with the most advanced all-IP contact center platform in the industry. The global leader in Contact Center Consolidation 2.0, CosmoCom enhances the customer experience with a lower TCO and more favorable ROI than any comparable system. Consolidation 2.0 enabled by CosmoCom is available as a premise-based platform and as a hosted service from top global service providers. Consolidation 2.0 encompasses: all contact center functions; multiple locations with any combination of onshore, offshore and home; formal and informal agents; captive and outsourced operations; multi-channel communication; and multiple applications. CosmoCom customers include Fortune-class enterprises worldwide and service providers such as BT (News - Alert), KPN, NT, Tata, Verizon and many others. It is the mostselected provider of hosted contact center platforms worldwide.

CRMlandmark.com (S)
561-702-8466
www.crmlandmark.com
Products/Services: 9,46,52,53,70

CrossTec Corp. (M, C)
800-675-0729 x117
www.crossteccorp.com
Products/Services: 24,95,140,143,171

Customer Insight Group, Inc. (S)
303-422-9758
www.customerinsightgroup.com
Other: CRM Strategy

Customer Relationship Metrics (S)
336-288-8226
www.metrics.net
Products/Services: 46
Other: External Quality Monitoring

CyberTech North America (M, C)
800-717-1808
www.cybertech-na.com
Products/Services: 173,51,123,136,147


Dataupia
617-301-8400
www.dataupia.com
Products/Services: 173,54
Other: Data Warehouse

Dialexia Communications (News - Alert) Inc. (M, C)
514-693-8500 x214
www.dialexia.com
Products/Services: 11,20,26,30,45

Digital Antenna (M)
954-747-7022
www.digitalantenna.com
Other: Cell Booster and Antenna Manufacturer

Dirigosoft Corporation (S, C)
877-870-1234
www.dirigosoft.com
Products/Services: 20,115

Dynamic Network Factory (News - Alert) (M)
510-265-1122
www.dnfcorp.com
Products/Services: 71
Other: Data Storage


e-Glue (C)
201-217-0022 x18
www.eglue.com
Products/Services: 51,53,68,136
Other: Real Time Interaction Management

e-Services Group International (S)
918-335-2522
www.e-servicesgroup.com
Products/Services: 130,133,134,135
Other: Customer Care

Echo by BenchmarkPortal (S)
805-614-0123 x36
www.echoinformation.com
Other: Customer Satisfaction Solution

Echopass (S)
877-419-0908
www.echopass.com
Products/Services: 22,53,71,166
Other: SAS70 Certified

eGain Communications (News - Alert) (S, C)
650-230-7500
www.egain.com
Products/Services: 74,73,111,109,114

Electronic Voice Services (M, C)
972-713-6622
www.evs7.com
Products/Services: 33,56,57,150,161

Empereon Marketing (S)
602-889-3655
www.empereonmarketing.com
Products/Services: 130,132,133,134,135

Empirix (S, C)
781-266-3379
www.empirix.com
Products/Services: 14,50,123,136,152

Encore Networks (M)

703-318-4366 x4366
www.encorenetworks.com
Products/Services: 29,71,140,144

Endeavor Telecom (News - Alert) (S)
678-460-2500
www.endeavortelecom.com
Other: CPE Installations, Inside Wiring, Trouble Tickets, Site Surveys

Enteractive Distribution Co. (V)
860-236-8600
www.enteractive.com
Products/Services: 156

Envision (C)
206-225-0800 x500
www.envisioninc.com
Products/Services: 46,123,156,171
Other: Business Intelligence

ESQUBE Communication Solutions (S, C)
+80 57672396 x26
www.esqube.com
Products/Services: 13,20,24,27,30

etalk Corp. (C)
800-835-6357
www.etalk.com
Products/Services: 173,51,114,123,136

eTelecare International (S)
480-707-5414
www.etelecare.com
Products/Services: 94,130,132,133,135

EventHelix.com Inc. (C)
240-274-1453
www.eventhelix.com
Products/Services: 13,14

Excell Agent Services (S)
602-808-1511
www.excellsvcs.com
Products/Services: 52,70,130,132,134

expertvendor.com (S)
630-882-9118
www.expertvendor.com
Products/Services: 46,70,130,133,134


FacetCorp (News - Alert) (M)
800-235-9901
www.facetcorp.com
Products/Services: 20,25,30,49,115

Five9, Inc. (S)
925-201-2000
www.five9.com
Products/Services: 7,18,56,57,58

FOQUEST (V, S)
781-245-7770 x2
www.foquest.com
Products/Services: 46,54,144,149
Other: Biometrics and Data Security

Forum Communications International (M)
972-680-0700 x1601
www.forum-com.com
Products/Services: 44,71,104,109
Other: Emergency Conferencing/ Converged Conferencing

Fused Solutions (S, C)
315-265-3400
www.fusedsolutions.com
Products/Services: 52,94,111,130
Other: Hosted & Enterprise CRM/ Knowledgebase Management software

Fuze Digital Solutions (S, C)
425-649-1246
www.fuze.com
Products/Services: 47,52,107,111,114


GC Services (S)
713-777-4441
www.gcserv.com
Products/Services: 16,130,132,133,134

Genesis Telemanagement, Inc. (S)
877-204-5800 x111
www.gen-tm.com
Products/Services: 124,125,126,127
Other: Offsite Telecommunications Management

Genticity (C)
404-307-2201
www.customer1.com
Products/Services: 22,51,107,111
Other: CRM for the Call Center

Gigamon (M)
408-263-2022
www.gigamon.com
Products/Services: 24,123,144,149

Givex (S, C)
877-478-7733
www.givex.com
Products/Services: 149
Other: Gift Cards, Loyalty Cards, Stored Value, Coupons, Payment Systems Global

Telesourcing, LLC (S)
703-684-1141
www.globaltelesourcing.com
Products/Services: 130,132,133

GlobalPhone Corp. (S)
703-533-2122
www.gphone.com
Products/Services: 18,20,31,108,127

GM Voices, Inc. (S)
770-752-4500
www.gmvoices.com
Products/Services: 46,129,166
Other: voice and audio recording

GMT Corp. (C)
770-416-6000
www.gmt.com
Products/Services: 76,171 …

GN US (News - Alert) Inc. (M)
603-864-6512
www.jabra.com
Products/Services: 92

GoHello (News - Alert) (S, C)
0207 100 2525
www.gohello.com
Products/Services: 19,27,32,166
Other: Virtual PBX/ALLmobile telephony

GTek (M)
972-200-4472 x111
Products/Services: 18,20,25,31,91

GWI Software (M, C)
360-397-1020
www.GWI.com
Products/Services: 95

GyrusLogic (S, C)
602-432-1995
www.gyruslogic.com
Products/Services: 111,166,162,163
Other: Natural Language Understanding software


HarrisData (C)
800-225-0585
www.harrisdata.com
Products/Services: 76

HigherGround Inc. (C)
818-456-1600
www.highergroundinc.com
Products/Services: 12,123,136,151
Other: Liability Recording, Agent Evaluation

HouseCalls Audio Tour (S)
888-817-1860
www.housecallsaudiotour.com
Products/Services: 1,111,131,166

HTK (News - Alert) (S)
+44 (0) 870 600 2311
www.htk.co.uk
Products/Services: 19,131,147,160,166

Human Resource Management Center (S, C)
480-988-5597
www.hrmc.com
Products/Services: 14,96,98,163,171

Human Technologies Global, Inc. (S)
845-228-6165
www.human-technologies.com
Products/Services: 46,97,155,156,157


I.S. Associates, Inc. (S, C)
800-583-3440 x142
www.isassoc.com
Products/Services: 11,12,52,53,111

ICT Group, Inc. (S)
800-201-1085
www.ictgroup.com
Products/Services: 130,132,133,135,147

IEX (News - Alert) Corp. (C)
972-301-1789
www.iex.com
Products/Services: 46,53,111,136,171

inContact, Inc. (UCN) (S)
801-320-3200
www.inContact.com
Other: ACD, IVR, CTI (News - Alert), Hiring, eLearning, Feedback/Surveys, WFM, Connectivity

Influent Inc. (S)
800-856-6768 x3050
www.influentinc.com
Products/Services: 46,130,132,133,135

InfoCision Management Corp. (S)
866-670-4IMC
www.infocision.com
Products/Services: 55,61,64,130,133

Infor (C)
678-319-8000
www.infor.com/inforcrm
Products/Services: 51,53,55,73,142

Information Access Technology (C)
800-574-8801 x260
www.iat-cti.com
Products/Services: 19,49,57,58,166

Informiam (M, C)
972-839-4129
www.genesyslab.com/products/informiam.asp
Products/Services: 47,51,114,136,171

infoUSA (News - Alert) (S)
888-316-0237
www.license.infousa.com
Products/Services: 55

Infusion Software (S, C)
480-682-6765
www.infusionsoft.com
Products/Services: 53,55,63,73,142

Ingate Systems (News - Alert) (M)
603-883-6569
www.ingate.com
Products/Services: 140,144
Other: SIP trunking, SIP Firewalls and SIParators, NAT traversal, remote connectivity

Inova (News - Alert) Corp. (M, C)
800-686-8774
www.inovasolutions.com/callcenter-reporting/
Products/Services: 5,47,107,136,149

InsideSales.com (News - Alert) (M, C)
866-342-5370
www.insidesales.com
Products/Services: 47,53,56,63,68

InSO International Call Center (S)
626-531-6080
www.inso.us
Products/Services: 61,130,133,134,135

InStranet, Inc. (S, C)
312-629-4577
www.instranet.com
Products/Services: 95,105,114,156

Intelemedia Communications, Inc. (S)
972-300-2150
www.intelemedia.com
Products/Services: 7,131,134,166
Other: Hosted Contact Center

Intelenet Global Services (S)
972-712-7426
www.intelenetglobal.com
Products/Services: 46,87,89,130,134

IntelliResponse Systems Inc. (C)
519-571-0010 x227
www.intelliresponse.com
Products/Services: 51,111,114

Interactive Intelligence Inc. (C)
317-872-3000
www.inin.com
Products/Services: 7,22,27,111,166

Interactive Softworks, Inc. (C)
678-762-9112
www.interactivesoftworks.com
Products/Services: 22,56,57,58,149

Interactive.com (S)
617-354-8585
www.interactive.com
Other: E-mail marketing solution

InterfaceSERVI CES (News - Alert) (S)
770-975-4823
www.interfaceservices.net
Products/Services: 13,145

Interior Concepts (M)
800-678-5550
www.interiorconcepts.com
Products/Services: 128
Other: Furniture/Site Design

InternationalFoneNumbers.com (V, S)
213-452-1505
www.tollfreeforwarding.com
Products/Services: 1,19,100,117
Other: International Phone Numbers

Internet Software Sciences (C)
650-949-0942
www.inet-sciences.com
Products/Services: 47,53,95,107,111

Intuitive Voice Technology (News - Alert) (M, C)
602-249-5750
www.intuitivevoice.com
Products/Services: 20,29,44,115,161

Invest In Guatemala (S)
+502-2421-2484
www.investinguatemala.org
Products/Services: 130,132,133,135

InVision Software (News - Alert) AG (S, C)
630-799-8370
www.invisionwfm.com
Products/Services: 171

IPitomy (News - Alert) Communications (M, C)
941-306-2200
www.ipitomy.com
Products/Services: 7,20,31,104,115

IQ Services (News - Alert) (S)
612-243-6700
www.iq-services.com
Products/Services: 14,50,104,123,152


J. Patrick & Associates/
973-964-9393
www.jpatrick.com
Products/Services: 98

Jacada (C)
800-773-9574
www.jacada.com
Products/Services: 107,111,142,149
Other: Unified Agent Desktop


Kathy Sisk Enterprises (S)
800-477-1278
www.kathysiskenterprises.com
Products/Services: 46,98,133,143,157

Kinetic Data (News - Alert) (C)
651-695-8566
www.kineticdata.com
Products/Services: 95

KnoahSoft (News - Alert) (S, C)
701 N. Green Valley Pkwy., Ste. 200 Henderson, NV 89074
Contact: Walter Kenrich
702-990-3022
www.knoahsoft.com
info@knoahsoft.com
Products/Services: 7,173,47,51,136
KnoahSoft’s HarmonyT Suite is a comprehensive, yet affordable and tightly integrated set of web-based modules for recording, quality evaluation, surveying, coaching, training, performance management and analytics that enables companies to effectively manage today’s caller experience by optimizing agent performance in the contact center. With certified integrations and proven scalability, HarmonyT establishes the important bonds that must exist between the customer, the agent and the supervisor, before, during and after every customer interaction. Why pay double or triple the seat price from competitors when you can have all the functionality, analytics and more at a fraction of the cost.

Knova Software, Inc. (C)
800-572-5748
www.knova.com
Products/Services: 53,95,107,111,114

Kontakto (V, S)
+57-1-605-9924
www.kontaktos.net
Products/Services: 13,14,97,98
Other: Multilingual Contact Center Services

Kubi Software (C)
781-259-7900
www.kubisoftware.com
Products/Services: 53,73,114,142
Other: Sales Effectiveness

Kunnect (S)
888-586-6328
www.kunnect.com
Products/Services: 7,20,56,57,124

KURANT DIRECT INC. (S)
212-866-0770
Products/Services: 46,143,157
Other: Audits, Performance Improvement, Outsourcing Management


L&S TeleServices (S)
800-774-7973
www.mostresponsive.com
Products/Services: 54,66,118,130,133

Left Bank Solutions, Inc. (C)
310-207-6800
www.leftbanksolutions.com
Products/Services: 171

Lester Inc. (S)
203-488-5265
www.lesterusa.com
Products/Services: 130,132,133,134,135

LiveVox, Inc. (S)
610-639-1760
www.livevox.com
Products/Services: 7,11,12,16,166

Loquendo (News - Alert) (C)
212-310-9075
www.loquendo.com
Products/Services: 166,167,170

LumenVox (News - Alert) LLC (C)
877-977-0707 xSales
www.lumenvox.com
Products/Services: 147,163,170,168

Lynk Software, Inc. (C)
480-998-1933 x1272
www.lynksoftware.com
Products/Services: 173,47,52,53,54


Marastar Communications (S)
610-902-0080 x125
www.marastar.com
Products/Services: 86,97,156,157

MarkeTel Systems Ltd (M)
306-359-6893
www.marketelsystems.com
Products/Services: 7,47,57,133,150

MarketMakers Group, Inc. (S)
610-254-8924
Products/Services: 121,133
Other: Outbound b2b teleservices

Mercom Systems, Inc. (C)
201-507-8800 x158
www.mercom.com
Products/Services: 46,123
Other: Enterprise Recording Solutions

Metro One (S)
503-524-1204
www.metro1.com
Products/Services: 130,133

MicroAutomation (News - Alert) (S)
678-401-8180
www.microautomation.com
Products/Services: 7,48,149,166,170

Mindshare Technologies (S)
800-634-5407
www.mshare.net
Products/Services: 136
Other: automated post-call customer survey solutions

Mirabase (S, C)
305-960-1142
www.mirabase.com
Products/Services: 53,102,119,142
Other: Latin American Spanish Adword Campaign Designers

Mirapoint (News - Alert) (S)
408-720-3700
www.mirapoint.com
Products/Services: 173,71,73,144
Other: Email Security, Email archiving, Email reporting

Money’s Worth (S)
239-292-1234
www.4yourmoneysworth.com
Products/Services: 46,97,98,157
Other: Interim Management

Mr. Fantastic, LLC (S)
407-719-2020
www.stanbillue.com
Products/Services: 46,97,154,157,158

Multi-Tech Systems, Inc. (M)
800-328-9717 x5200
www.multitech.com
Products/Services: 29,31,37,101,104

Multima Corporation (C)
401-885-1916 x4242
www.netkeeper.com
Products/Services: 47,53,73,95,111


Narragansett Technologies (C)
35361234500
www.narragansett.ie
Products/Services: 51,55,68,73,119

National Quality Assurance, USA (S)
800-649-5289
www.nqa-usa.com
Products/Services: 148

National Technical Systems (S)
800-270-2516
www.ntscorp.com
Products/Services: 152

NCO Group, Inc (S)
800-220-2274 x2139
www.ncogroup.com
Products/Services: 16,130,132,133,134

NET Quintum (News - Alert) (M)
732-460-9000 x238
www.quintum.com
Products/Services: 31,159

NetHertz.com, Inc. (V, S)
701-282-5555
www.nethertz.com
Products/Services: 57,124,126,133
Other: ASP Solution Services

Netinfinium Corp. (C)
+60377223869
www.netinfinium.com
Products/Services: 74,73,110,111,159

NetOffice Corp. (V, S)
866-206-1874
www.netoffice.com
Products/Services: 12,19,127,142,159

NetOp Tech (News - Alert) (M)
312-376-0510
www.netoptech.com
Products/Services: 24,95,107,140,144

NetSuite (News - Alert) (S, C)
650-627-1000
www.netsuite.com
Products/Services: 52,63,76,142
Other: Accounting, Ecommerce

Network Direct, Inc. (S)
818-908-4000 x4680
www.networkdirectinc.com
Products/Services: 46,130,132,133,151

Next IT (C)
509-242-0767
www.nextit.com
Products/Services: 53,107,111

NextCentra Integrated Communications Solutions (V, C)
(786) 206-1393
www.nextcentra.com
Products/Services: 20,46,166,162,168

NICE Systems (News - Alert) (C)
866-999-NICE
www.nice.com
Products/Services: 173,51,123,136,147

Noble Systems (News - Alert) Corporation (C)
888-866-2538 x300
www.noblesys.com
Products/Services: 7,173,57,166,171

NomKa Call Centers (S)
877-526-6652
www.nomka.com
Products/Services: 130,131,132,134,135

Nordia Inc. (S)
888-858-2166 x5272
www.nordia.ca
Products/Services: 130,132,133,135
Other: Customer care services (outsourcing)

Nortel Networks (M, C)
800-4NO-RTEL
www.nortelnetworks.com
Products/Services: 7,20,25,166,170

NorthWest Direct Marketing, Inc. (S)
610-384-0196
www.nwdirectmarketing.com
Products/Services: 46,130,132,133


OAISYS (News - Alert) (M)
7965 South Priest Dr., Ste. 105 Tempe, AZ 85284
Contact: Sales
480-496-9040
www.oaisys.com
se@oaisys.com

Products/Services: 173,47,123,136
Other: Call Recording and Voice Documentation
As The Right Choice for Call Recording, OAISYS is a premier developer of call recording solutions for small to medium-sized businesses and call centers. Our solutions help companies attract and retain customers by digitally capturing telephone calls for simple retrieval, playback and management through intuitive interfaces to fit various users’ needs. We provide a communications solution that enables companies and employees to communicate more quickly, easily and efficiently.

OKS-Ameridial Worldwide (S)
800-445-7128 x260
www.oksameridial.com
Products/Services: 117,130,133,134,135

Oncontact Software (C)
262-375-6555
www.oncontact.com
Products/Services: 51,53,86,95,142

OneSource Information Services, Inc. (S)
978-318-4335
www.onesource.com
Products/Services: 117,118,119,120

OnviSource Inc (C)
580-242-4636 x1130
www.onvisource.com
Products/Services: 7,27,123,159,160

Onyx Software (News - Alert) (C)
317-249-1270
www.onyx.com
Products/Services: 53,55,86,142
Other: Business process management software

OPC Marketing, Inc. (M, C)
972-267-3279 x202
www.opc-marketing.com
Products/Services: 56,57,79,92,143

OpenVox Communication Co Ltd (M)
86-755-82535461 ext. x817
www.openvox.com.cn
Products/Services: 20,26,169

OrecX (C)

312-895-5292
www.orecx.com
Products/Services: 20,173,123,151,171

OutsourceWorld (S)

561-989-5250
www.outsource-world.com
Products/Services: 9,97

Outsourcing International LLC (V, S)
800-477-1278
www.outsourcingintl.com
Products/Services: 46,130,133,134,135

Overseas Service Solutions (S)

602-369-5515
www.overseasservicesolutions.com
Products/Services: 46,130,133,135,145


PacketStorm Communications (M)
732-254-2434 x206
www.packetstorm.com
Products/Services: 173,152

Panviva (C)
781-716-9002
www.panviva.com
Products/Services: 94,95,114,156,171

Paraxip Technologies (C)
514-288-7111 x233
www.paraxip.com
Products/Services: 31,56,57,58
Other: IP Call Centers

PBD Worldwide Fulfillment Services (S)
770-442-8633
www.pbd.com
Products/Services: 61,64,110,117,130

PDS Inc. (C)
816-331-8100 x100
www.ets-pds.com
Products/Services: 56,57,58,149,150

Pegasystems Inc. (C)
617-866-6029
www.pegasystems.com
Products/Services: 13,173,53,87
Other: Business Process Management Software

PeopleScout (S)
800-966-4803
www.peoplescout.com
Products/Services: 98,99

PhaseWare, Inc (M, C)

866-616-6629
www.phaseware.com
Products/Services: 94,95,114

Phone Pro (S)
800-888-4893
www.phonepro.com
Products/Services: 46,97,156,157
Other: Customer Service Training

Phone Ware Inc. (S)
858-459-3000 x1115
www.phonewareinc.com
Products/Services: 22,66,130,132,133

PhoneFusion (S)
954-607-4400
www.phonefusion.com
Products/Services: 7,77,107,108,166

Phulcio Systems (V, C)
646-290-5712
www.phulcio.com
Products/Services: 173,46,53,95,143

PipelineDeals.com (C)
866-702-7303
www.pipelinedeals.com
Products/Services: 47,51,53,63,136

Plantronics (News - Alert) (M)
800-544-4660
www.plantronics.com/contactcenter
Products/Services: 32,91,93,92,104

Power Direct, Inc. (S)
216-588-9996
www.power-direct.com
Products/Services: 13,130,132,133,134

PowerDsine - PoE Systems by Microsemi (News - Alert) (M)
508-478-2129
www.microsemi.com/powerdsine
Products/Services: 13,115,137,138,144

prairieFyre Software (M, C)
613-599-0045
www.prairiefyre.com
Products/Services: 7,12,53,72,171

Premiere Global Services (News - Alert) (V, S)
404-564-6599
www.premiereglobal.com
Products/Services: 44,73,77,133,163

PreVisor, Inc. (S)
770-650-8080
www.previsor.com
Products/Services: 96

Prominence Networks (M)
732-203-9750 x29
www.prominencenet.com
Products/Services: 24,104,136,146

Pronexus (News - Alert) Inc. (C)
877-766-3987
www.pronexus.com
Products/Services: 1,44,147,166
Other: IVR Voice Solutions

Prosodie Interactive (S)
954-671-6588
www.prosodieinteractive.com
Products/Services: 19,130,133,166,170

PSI Services LLC (S)
818-847-6180
www.psionline.com
Products/Services: 96

PSS (V)
800-506-7119
www.psshelp.com
Products/Services: 31,46,49,166,163

Pulse (News - Alert) Voice Inc. (S, C)
905-754-4100
www.pulsevoice.com
Products/Services: 7,30,56,116,166


QuickPhones (M)
877-417-1739
www.quickphones.com
Products/Services: 18,20,25,31,91

Quintrex Data Systems Corp. (C)
319-363-5508
www.quintrex.com
Products/Services: 11,53,68,111,150

Qwest (News - Alert) Communications (S)
720-578-6405
www.qwest.com/contactcenter
Products/Services: 22,103,111,124,127


R.L.Bencin & Associates
440-526-6726
Products/Services: 98

RAD Data Communications (News - Alert) (M)
201-529-1100 x330
www.radusa.com
Products/Services: 31,71,164,165
Other: TDMoIP gateways

RAMS Group (S)
416-607-5727
www.rams-group.com
Products/Services: 11,54

Rashmi Infomedia (C)
91-44-28213082/83
www.rashmiinfo.com
Other: Software Development

RCCSP Professional Education Alliance (S)
708-246-0320
www.the-resource-center.com
Products/Services: 9,43,157

Recollect Recording, LLC (S, C)
972-377-9074
www.recollectrecording.com
Products/Services: 173,123,151

RED ALERT by AMTELCO (M, C)
800-380-7345
www.redalertsystem.com
Products/Services: 71
Other: Emergency notification Systems

Redwood Technologies Limited (M)
+44 1344 304 344
www.redwoodtech.com
Products/Services: 30,31,44,47,159

Relevant Communications Corporation (C)
415-776-6337
www.relevantcommunications.com
Products/Services: 53,55,68,73,79

RightAnswers (News - Alert)
732-396-9010
www.rightanswers.com
Products/Services: 111


Sage Software (News - Alert) (C)
800-643-6400
www.sagecrmsolutions.com
Products/Services: 47,53,76,87,142

Salesboom.com (S, C)
902-446-4857
www.salesboom.com
Products/Services: 52,63,111,114,142

Salesforce.com (S, C)
1 Market St., Suite 300 San Francisco, CA 94105
800-NOS-OFTW
www.salesforce.com

info@salesforce.com
Products/Services: 52,94,107,114,142
Salesforce.com is the enterprise cloud computing company. Our portfolio of SaaS applications, including award-winning Call Center, Customer Portal, and Knowledge Base tools have revolutionized the ways that our 51,800 customers manage and share business information over the Internet. With SalesforceCRM, you can have a modern, multichannel service operation up and running in weeks. And as you grow or change, your systems will evolve right along with you. It’s no wonder Salesforce CRM has become the fastest-growing application among call centers and support teams of all sizes.

Samsung (News - Alert) Business Communication Systems (M)
972-761-7000
www.samsung.com/bcs
Products/Services: 21,32,49,91,160

Sangoma (M, C)
905-474-1990 x2
www.sangoma.com
Products/Services: 20,26,27,31,146

SDC Solutions, Inc. (C)
603-629-4242
www.sdcsolutions.com
Products/Services: 1,147,166,167,170

SECNAP Network Security (S)
866-732-6276
www.secnap.com
Products/Services: 173,74,144,152
Other: Anti-spam, E-mail Security

SeeWhy (C)
+44 1753 752476
www.seewhy.com
Products/Services: 53,55,68,136,151

Sennheiser Communications (News - Alert) (M)
860-434-9190 x152
www.sennheisercommunications.com
Products/Services: 92

SER Solutions (News - Alert), Inc. (C)
703-948-5500
www.ser.com
Products/Services: 7,31,47,57,166

serVonic GmbH (C)
+49 8142 4799 x12
www.servonic.com
Products/Services: 49,77,84,159,161

Siemens (News - Alert) (M)
800-310-6308
www.communications.usa.siemens.com/home.html
Products/Services: 20,22,31,159,166

Sikorski-Tuerpe & Associates (S)
631-261-3066
www.laurasikorski.com
Products/Services: 13,46,128
Other: Call Center Operations Analysis

Simplified Telephony Solutions Inc. (C)
800-387-5988 x323
www.sim-phony.com
Products/Services: 7,49,123,166,168

SIP Print (News - Alert) (M)
866-655-3555
www.sipprint.com
Products/Services: 20,31,160,165
Other: VoIP Call Recording

Sitel (S)
866-95S-itel
www.sitel.com
Products/Services: 130,131,132,133,135

Smart Network Solutions (V, S)
305-269-4142
www.smartisvoip.com
Products/Services: 11,30,31,104
Other: Integration of projects in IP communications

snom technology AG (News - Alert) (M)
978-686-1531 x507
www.snom.com
Products/Services: 91
Other: IP Telephones

Snowfly (News - Alert) Performance Incentives (S)
307-745-7126 x7
www.snowfly.com
Products/Services: 61,97,136,139,171

Soffront Software Inc (C)
510-413-9000
www.soffront.com
Products/Services: 47,53,95,114,142

SOFTEL Communications, Inc. (S, C)
877-525-1987
www.softel.com
Products/Services: 46,49,149,166,170

SoundBite Communications (News - Alert) (S)
781-897-2500
www.soundbite.com
Products/Services: 160,166,163
Other: Automated Voice Messaging Service

Spanlink Communications (V)
763-971-2000
www.spanlink.com
Products/Services: 20,22,49,149
Other: IP Communications Consulting

SpectorSoft (C)
888-598-2788 x2770
www.SpectorCC.com
Products/Services: 173,73,107,123,144

Spectrum (News - Alert) Corp. (M)
713-944-6200
www.specorp.com
Products/Services: 7,5,140
Other: Wallboards, IP Wallboards

SpeechCycle (News - Alert) (C)
646-792-2720
www.speechcycle.com
Products/Services: 52,130,166,163,170

SPIRIT (C)
408-540-6033
www.spiritdsp.com
Products/Services: 27,31,32,44,45

Spoken Communications (C)
425-679-0696 x115
www.spoken.com
Other: Agent-Assisted IVR

SpringCM (C)
877-362-7273
www.springcm.com
Products/Services: 54,109,114,142
Other: Content Management Software

Squire Technologies (M, C)
+44 1305 757314
www.squire-technologies.co.uk
Products/Services: 29,30,31,113,143

Staff Management (S)
800-746-9462
www.staffmanagement.com
Products/Services: 98,99

StarTek (S)
303-262-4548
www.startek.com
Products/Services: 13,130,132
Other: Call Center Integration, Directory Services, Prepaid Calling Cards

Stratasoft (News - Alert), Inc. (S, C)
519 North Sam Houston Pkwy, E, Ste. 550 Houston, TX 77060
Contact: Sales 832-446-4501
www.stratasoft.com
info@stratasoft.com
Products/Services: 7,49,56,57,58
Stratasoft, Inc. is a global leader in contact center technology solutions, providing innovative CTI products to the industry since 1995. Our products consist of Stratadial Vc2, our award winning contact center managment system and StrataVoice an unattended message notification system and IVR. Our StrataHosted and StrataSelect products offer new and innovative ways to purchase our award winning inbound/outbound/blended full service solutions.

Strategic Communication Systems (C)
800-727-4155 x322
www.strategicinc.com
Products/Services: 7,46,47,57,107

Strategic Contact, Inc. (S)
503-579-8560
www.strategiccontact.com
Products/Services: 46

SupportPoint (C)
888-254-4025
www.supportpoint.com/solutions/callcenters
Products/Services: 114

Symon Communications, Inc. (M, C)
972-578-8484
www.symon.com
Products/Services: 5,101,136,149,171

Synergy (News - Alert) Solutions, Inc. (S)
602-296-1600
www.synergysolutionsinc.com
Products/Services: 130,132,133,134

Syntellect (News - Alert) (S, C)
800-788-9733
www.syntellect.com
Products/Services: 7,22,71,166,170

Sytel Limited (M, C)
+441296381200
www.sytelco.com
Products/Services: 30,57,143,150,166

Szatan and Assoc. (S)
312-440-9070
www.szatanassociates.com
Products/Services: 145



Tacamor Inc. (S)
647-271-4678
www.tacamor.com
Products/Services: 61,130,131,132,133

Taction - The Contact Center (S)
800-508-9936
www.taction.com
Products/Services: 46,130,133,135

Talisma Corp (News - Alert). (C)
425-688-3800
www.talisma.com
Products/Services: 22,53,106,107,111

TARGUS info (S)
800-682-7487
www.targusinfo.com
Products/Services: 118,121,122,166
Other: Real-time inbound call center services

TAS KE Technology Inc.
613-596-2533
www.taske.com
Products/Services: 7,49,151,171
Other: Telephone reporting software for call centers and general business environments

TCO Development (S)
14818 Chadbourne Drive, Houston, TX 77079
Contact: Clare Hobby
310-801-8769
www.tcodevelopment.com

info.us@tco.se
Products/Services: 173,92,128,148
Other: Headsets designed for Environment and Usability The TCO Certified program offers high performance headsets designed for usability and the environment. TCO’s world leading quality standards for headsets, PCs and displays ensure every product bearing the label is made from environmentally preferable materials, is energy efficient and also offers high performance and user- centered design. Features in all TCO certified headsets include reduction of ambient noise, outstanding sound quality and ergonomic design. Headsets bearing the TCO label are offered by most major manufacturers and are available for office and wireless use. A searchable database of all TCO certified products is available at www.tcodevelopment.com.

TechExcel (News - Alert), Inc. (C)
800-439-7782 x5
www.techexcel.com
Products/Services: 47,53,95,142,152

Technology for Business Corp. (C)
310-491-3807
www.tfbc.com
Products/Services: 7,1,49,108
Other: Custom and Packaged CTI/ IVR Software

Technology Marketing Corp. (TMC) (S)

1 Technology Plz., Norwalk, CT 06854
Contact: Sales 203-852-6800
www.tmcnet.com
Products/Services: 43,59,118,154,15
Technology Marketing Corporation (TMC) publishes Customer Inter@ ction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHON Y Conference & EXPO, and Call Center 2.0 Conference.

Tel-Assist (S)
888-446-8854
www.telassist.com
Products/Services: 130,135
Other: 1st level help desk Service, Email Response

Telacquire Marketing Group Inc. (S)
604-677-7780
www.telacquire.com
Products/Services: 118,121,130,133,134

Tele Resources, Inc. (S)
888-698-8787 x114
www.teleresources.net
Products/Services: 16,46,55,117,133

TeleCall S.A.C. (S)
+51 1 4443040 x213
Products/Services: 117,121,130,132,133

Telecom Brokerage (News - Alert) Incorporated (S)
847-353-1846
www.tbicom.com
Other: Master Agent

Telecom, Inc. (S)
800-243-3101
www.telecominc.com
Products/Services: 130,131,132,133,134

Telecorp Products, Inc. (C)
248-960-1000
www.telecorpproducts.com
Products/Services: 7,5,107,136
Other: Quality monitoring, Real-time Recording

TeleDirect (News - Alert) International, Inc. (C)
480-585-6464 x3360
www.TDIinc.com
Products/Services: 53,57,142,150
Other: Customer campaign management Software & Services

Teleformix, LLC (C)
847-472-5331
www.teleformix.com
Products/Services: 51,53,136,157,163

TeleManagement Search (S)
516-767-6990
www.tmrecruiters.com
Products/Services: 98

Teleperformance (News - Alert)-Mexico (S)
972-731-6776
www.teleperformanceinter.com
Products/Services: 112,130,132,133
Other: Customer Services/Tech Support.

TelePlaza (S)
402-933-0342
www.teleplaza.com
Products/Services: 43,46,53,130,133

Telerx (S)
800-2TE-LERX
www.telerx.com
Products/Services: 130,131,132,133,135

TeleServices Direct (S)
317-216-2240
www.teleservicesdirect.com
Products/Services: 130,132,133

TeleSoft Systems (C)
604-986-4116
www.telesoftsystems.ca
Products/Services: 14,46,96,98

Telesoft Technologies (M)
+44 1258 480 880
www.telesoft-technologies.com
Products/Services: 1,48,166

Telespectrum FX (S)
610-213-9792
www.trgcustomersolutions.com
Products/Services: 130,131,132,133

TeleTech (S)
303-397-8100
www.teletech.com
Products/Services: 22,52,112,136
Other: Customer Relationship Management and Business Process Outsourcing

Telrad Connegy (News - Alert), Inc. (M)
516-730-3310
www.telradconnegy.com
Products/Services: 7,19,20,91,159

Telrex (News - Alert) (C)
425-827-6156 x2
www.telrex.com
Products/Services: 104,151,171
Other: computer/internet transaction monitoring software

TelStrat (M)
6900 K Avenue, Plano, TX 75074
972-543-3500
www.telstrat.com
sales@telstrat.com

Products/Services: 51,95,123,143,171
Founded in 1993, and headquartered in Plano, Texas, TelStrat® develops comprehensive contact center solutions, business call recording products, leadingedge access network systems, and a number of OEM products for major telecommunications equipment suppliers. TelStrat’s Engage Contact Center SuiteT features award-winning technology that makes capturing complete customer interaction, maximizing agent performance, and streamlining workforce management affordable for virtually any size organization. The modular, component-based product line lets users start with call recording and add more capabilities as their needs evolve. With its industry-leading ease of installation and use, the Engage Suite provides an integrated, total solution for optimizing contact center operations.

Teltronics, Inc. (M, S)
941-753-5000 x7315
www.teltronics.com
Products/Services: 20,24,25,47,159

Telvista (S)
800-563-9699 x1
www.telvista.com
Products/Services: 46,130,132,135,166

Texas Digital (News - Alert) Systems, Inc. (M, C)
800-693-2628
www.txdigital.com
Products/Services: ,53,95,101,171

The Active Network, Inc. (C)
800-661-1196
www.activegovernments.com
Products/Services: ,87,102,114,120

The Call Center School (S)
615-812-8400
www.thecallcenterschool.com
Products/Services: 13,46,155,156,157

The Connection Call Center (S)
800-883-5777
www.the-connection.com
Products/Services: 130,132,133,134,135

The Jay Group (S)
800-615-9934
www.jaygroup.com
Products/Services: 61,110,130,139

The Phone Coach (S)
701-530-0806
www.thephonecoach.com
Products/Services: 46,96,143,157,158

The Taylor Reach Group, Inc. (S)
416-979-8692 x200
www.thetaylorreachgroup.com
Products/Services: 13,46,145

The Telework Coalition (S)
202-266-0046 x101
www.telcoa.org
Products/Services: 46
Other: Work at home contact center solutions

Thomas L. Cardella & Associates (S)
319-393-1511
www.youdonthavetosettle.com
Products/Services: 130,133,135
Other: E-mail marketing Campaigns

Tigerpaw Software (C)
800-704-9009
www.tigerpawsoftware.com
Products/Services: 47,53,142,171
Other: Professional service Automation (PSA) Software

TMC Communications (V)
866-333-1133
www. tmccom.com
Products/Services: 71,116,126,127

TMP Direct (S)
973-347-9400 x4248
www.tmpwdirect.com
Products/Services: 61,63,130,133,135

Toshiba America Information Systems, Telecom Systems Division (M)
949-583-3000
www.telecom.toshiba.com
Products/Services: 7,1,6,20
Other: IVR, UM, Video, IP/digital phones/softphones, wireless phones, text-to-speech

TouchLogic (S)
866-707-0207 x205
www.touchlogic.com Products/Services: 160,166,163

TouchStar (News - Alert) Software (C)
866-338-0678
www.touchstarsoftware.com
Products/Services: 173,57,143,150,151

Touchtone Corp. (S, C)
800-786-8663 x2827
www.touchtonecorp.com
Products/Services: 47,52,53,142
Other: Marketing automation Software

Transition Networks (M)
952-996-1575
www.transition.com
Products/Services: 20,23,24,29,35

TRG Customer Solutions (S)
610-213-9792
www.trgcustomersolutions.com
Products/Services: 130,131,133

Trivium Systems Inc. (C)
877-439-9338 x320
www.triviumsys.com
Products/Services: 11,12,173,153
Other: Call recording

TTC Marketing Solutions (S)
800-777-6348 x4970
www.ttcmarketingsolutions.com
Products/Services: 16,71,130,133,151


UCN (News - Alert), Inc. (S)
801-320-3200
www.ucn.net
Products/Services: 47
Other: ACD, IVR, CTI, Hiring, eLearning, Feedback/Surveys, WFM, Connectivity

Ulysses Learning (S)
800-662-2066
www.ulysseslearning.com
Products/Services: 46,156,157
Other: Simulation-based e-Learning for CSRs, sales reps and managers

Unica Corporation
781-839-8000
Products/Services: 53,59,61,62,63

Unifica Teleservices (S)
713-461-5895
www.unificateleservices.com
Products/Services: 130,132,133

Upstream Works Software (C)
905-660-0969 x362
www.upstreamworks.com
Products/Services: 22,49,58,136
Other: Agent Desktop & Automation

UTOPY (C)
415-621-5700
www.utopy.com
Products/Services: 173,51,136,147
Other: Speech Analytics; Audio Mining



vCustomer (S, C)
206-802-0200
www.vcustomer.com
Products/Services: 22,53,55,73,98

VegaStream (M)
877-834-4470
www.vegastream.com
Products/Services: 31

Velaro Inc. (C)
800-983-5276 x741
www.velaro.com/?cid=171
Products/Services: 63,102,106,111,109

VERBIO Technologies S.L. (C)
+34 934097120
www.verbio.com
Products/Services: 107,147,167,170
Other: Voice speaker verification system and voice -enabled web interaction

Verint Witness Actionable Solutions (M)
800-4VE-RINT
www.verint.com
Products/Services: 123,136,147,171
Other: Call recording solutions

Vertica Systems (News - Alert) (C)
978-600-1000
www.vertica.com
Products/Services: 54
Other: Analytic Database Management Systems

Vertical Communications (News - Alert) (M)
877-VER-TICA x2
www.vertical.com
Products/Services: 1,20,47,159,166

Vertical Solutions, Inc. (C)
513-891-7997 x333
www.vsi-powerhelp.com
Products/Services: 47,53,95,142
Other: Field Service Solutions, Mobile CRM

VICIDIAL Group (V, C)
888-894-8424
www.vicidial.com
Products/Services: 7,56,57,58,150

Vicorp (S, C)
+44 (0)1753660500
www.vicorp.com
Products/Services: 166,162,163
Other: Professional Services

VIPdesk (News - Alert) (S)
402-980-1586
www.vipdesk.com
Products/Services: 130,132,133
Other: Concierge Services

Virtual Causeway (S)
978-372-5062
www.v-causeway.com
Products/Services: 66,132,133

Virtual Hold Technology (S)
330-670-2263
www.virtualhold.com
Products/Services: 13,47,100,107
Other: Virtual Queuing Solution

VirtualLogger (News - Alert) LLC (S, C)
704-543-6613
www.virtuallogger.com
Products/Services: 173,123,134,136,156

Virtuosity (S)
323-466-2800
www.virtuosity.com
Products/Services: 1,44,104,159
Other: Electronic Telephone

Virtual Assistants Vitelity Communications (News - Alert) (S)
303-997-2309
www.vitelity.com
Products/Services: 70,125,126,127

VLR Communications (V)
847-870-8310
www.vlrcommunications.com
Products/Services: 123

Vocal Laboratories Inc. (S)
952-941-6580 x205
www.vocalabs.com
Products/Services: 14,66,136,152
Other: Usability testing of phone based inbound customer service

Vocalcom (M, C)
514-733-6444
www.vocalcom.com
Products/Services: 7,49,57,107,150

Voice Print International (News - Alert) (C)
800-200-5430
www.vpi-corp.com
Products/Services: 173,123,136,147,156

Voice Teleservices (S)
207-699-2484
www.voiceteleservices.com
Products/Services: 46,130,133

VoiceObjects, Inc. (C)
650-288-0313
www.voiceobjects.com
Products/Services: 53,147,160,166,163

VoiceStamps.com (S)
469-272-4688 x1
www.voicestamps.com
Products/Services: 11,16,123,133,134

VoIPInvite Inc (S)
416-828-5262
www.voipinvite.com
Products/Services: 124,127

VoltDelta (News - Alert) Hosted Solutions (S, C)
703-629-6391
www.voltdelta.com/VoltDelta-Hosted-Solutions
Products/Services: 7,4,107,166,163

Voxbone (News - Alert) (S)
32 2 808 00 00
www.voxbone.com
Products/Services: 130,135
Other: VoIP origination services

Voxeo (News - Alert) Corporation
407-418-1800
www.voxeo.com
Products/Services: 104,159,166,163,170

Voxify (C)
510-545-5000
www.voxify.com
Products/Services: 71,147,166,163,170

VoxMedia (News - Alert) Consulting, Inc. (S)
781-259-0404
www.voxmediaconsulting.com
Products/Services: 46,143,147,166,170

VPI (Voice Print International) (C)
800-200-5430
www.vpi-corp.com
Products/Services: 123,136,147,156,171

VXI (S)
213-637-1300 x6024
www.vxiusa.com
Products/Services: 130,132,133,135,140


Walker’s Research (S)
800-913-0382
www.walkersresearch.com
Products/Services: 117,118,120,121

West at Home (S)
800-841-9000
www.westathome.com
Products/Services: 130
Other: Home-based Agents, Remote Agents

WisdomForce Technologies, Inc. (C)
425-481-8473
www.wisdomforce.com
Products/Services: 54,136,144,149
Other: Data Integration

Witness Systems (C)
770-754-8651
www.witness.com
Products/Services: 173,107,123,171
Other: Workforce Optimization, IP recording, e-Learning

Working Solutions (S)
972-964-4800 x252
www.workingsol.com
Products/Services: 130,131,133,147
Other: Real time voice and speech transcription

Xceed (S)
+2 02 3776 3000
www.xceedcc.com
Products/Services: 22,52,94
Other: Business Process Outsourcing

Yakima County Development Association (S)
509-575-1140
www.ycda.com

Products/Services: 98,145

Zeacom (News - Alert), Inc. (C)
949-261-3588
www.zeacom.com
Products/Services: 7,44,49,159,160

Zoot Enterprises (S)
406-586-7555
www.zootweb.com
Products/Services: 51
Other: Credit Decisioning and Loan Origination Solutions

Zultys Technologies (M)
408-328-0450 x112
www.zultys.com

Products/Services: 7,20,53,101,166

 

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