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Remote Apple Call Center Workers Complain About Plans for AI Video and Audio Monitoring
8/19/2021 3:22:55 PM

Can Remote Call Center Workers Be Forced to Accept Video Surveillance in their Homes?
8/13/2021 5:34:28 PM

Introducing Centrical for Amazon Connect
7/19/2021 2:47:18 PM

Winners of the 2019 Unified Communications Product of the Year Award Announced
7/30/2019 8:05:01 PM

Can Software Truly Improve Performance and Outcomes for Large Contact Center BPOs?
6/6/2019 4:59:29 PM

Companies Must Engage with 'Fans' and Capitalize on Those Relationships
4/24/2018 6:06:43 PM

Teleperformance is Hiring 500 CX Reps
4/24/2018 5:59:51 PM

Teleperformance Expands its NICE SmartCenter Deployment
4/24/2018 5:43:33 PM

Amcat Joins IEX in Global Alliance Program
4/24/2018 5:43:29 PM

IEX Opens 'Center of Excellence' in Australia
4/24/2018 5:43:29 PM

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