December 1997

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ARTICLES
The ATM PBX: Where It Fits In The LAN-Scape
By Tom Keating, Technology Editor, CTI™ magazine

Advantages Of The LAN PBX
(side bar)

A Brief Note On CellIt's Pricing
(side bar)

Unlock The Mystery Behind IVR Development And Integration
By Bob Vilsoet, Ameritech

Speech-Driven IVR: The Customer Is (Almost) Always Right
By Desmond Pieri, Voice Control Systems, Inc.

Common Speech Recognition Terms

Corporate Voice Over IP Arrives For Windows
By David Misunas, MICOM Communications Corporation

Voice Processing On Windows NT
By Steve Francis, Enhanced Systems

VoIP Enabling Technologies(side bar)

Power Management: Out Of The Basement And On To The Network
By Darrick Finan, Exide Electronics

Protect Your Network Or Pay The Price (side bar)

It’s Time To Shore Up The Front Lines Of Network Defense
By Dave Power, Security Dynamics

Firewalls: Just One Element Of Network Security (side bar)

Next-Generation CTI — Designing For The SOHO Market
By Lori M. Johnson, commVerge Marketing

The ECTF: Engineering A Technology
By William H. Matlack, Jr.

Next-Generation ACD Technology: Optimizing Service Levels
By Bill Riley, Lucent Technologies

DEVELOPER
TAPI Plug & Play
By Jim Zuber, Genoa Technologies, Inc., & Scott Sorensen, Coresoft Technologies, Inc.

A Quick Look At TAPI (side bar)

CALL CENTER
Application-Centric Call Center Technology Supercedes Switch-Centric Technology
By Tim Davis, Davis Software Engineering, Inc.

INTERNET TELEPHONY
Internet Fax: More Options, More Control For System Administrators
By Karen Lien, Open Port Technology

Para Systems, Inc.’s MinuteMan Pro

White Pine Software, Inc.’s CU-SeeMe 3.0

Merge Technologies Group, Inc.’s ISDN 2000AF

Shark Multimedia, Inc.’s Leopard XT 56K

Natural MicroSystems’ CT Access

COLUMNS
Reality Check
JAVA: Is It Your Cup Of Tea?
By Robert Vahid Hashemian

DEPARTMENTS
CTI News

Editors Choice Awards

Cc:
A Holiday Greeting
By Tom Keating, Executive Technology Editor, CTI�

On The Horizon
ATM: Sidetracked Again
By Brough Turner, Natural MicroSystems