 December 1997
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Polycom, Inc.
2584 Junction Avenue
San Jose, CA 95134-1902 |
| The ShowStation IP conference projector enables interactive, realtime
sharing of information in almost any format with the ease and convenience of an overhead
projector. Utilizing ShowStation IP’s XGA-resolution color camera, color images can
be instantly transmitted to remote sites, enabling all participants to clearly view the
same materials at the same time. Meeting participants at any number of sites can use
ShowStation IP’s electronic pen to write, draw, highlight, and erase on the
unit’s display, just as with an overhead transparency, and all the notes are
immediately visible to all sites simultaneously. ShowStation IP reads Microsoft Office
97 files, so users can load and store presentations directly from ShowStation IP’s
floppy drive. You can also attach a local PC to ShowStation IP with a serial cable and
share information using common software such as Microsoft NetMeeting. Attach a printer,
and you can make hard copies of any edits or additions to your materials made during the
meeting. ShowStation IP connects to remote sites that have either ShowStations or PCs via
the Internet, corporate Intranets, and analog phone lines. It can host multipoint
conferences with up to 10 sites without an additional bridging service.
ShowStation IP is available in North America this month, at a starting list price of
$12,999. ShowStation IP will be available in Europe and Asia Pacific on a
country-by-country basis beginning this month. For more information, contact the company
at 800POLYCOM or visit the company’s Web site at www.polycom.com.
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AnswerSoft, Inc.
2201 N. Central Expressway
Suite 200
Richardson, TX 75080 |
| Sixth Sense, AnswerSoft’s flagship product, automates agent workflows
throughout the lifespan of a customer call, increasing customer retention while improving
agent productivity and call center profitability. Sixth Sense analyzes every call in real
time, using the phone number (ANI, Caller ID), number dialed (DNIS), and any digits
captured from the VRU or IVR to determine the callers’ identity and needs. Sixth
Sense takes action based on user-defined rules. It reaches into databases across the
enterprise and retrieves data while launching and navigating multiple applications. Agents
automatically receive the data and applications they need on their desktop to service the
caller. Sixth Sense has a robust, easy-touse scripting language that enables users to
tailor automation and make quick modifications as changes emerge in policies, programs,
and product mix. By writing scripts based on different sets of business rules, users can
readily customize the program, even to specific agent groups. Plus, the minimum client
configuration is cost-effective: a 486, 33 MHz processor, VGA color monitor, 16 MB RAM,
and 10 MB of free disk space complete the client set-up. Sixth Sense is currently
available for Lucent, Nortel, and Siemens environments. Future releases of Sixth Sense
will support additional PBX environments. For more information, contact AnswerSoft at
800896-2677, or visit the company’s Web site at www.answersoft.com
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Pro 4.0
Artisoft, Inc.
5 Cambridge Center
Cambridge, MA 02142 |
| Visual Voice Pro 4.0 is a software toolkit that is a collection of 32bit
ActiveX custom controls (OLE/OCX) and graphical utilities that allows developers to
quickly build sophisticated Windows telephony applications. Common Visual Voice Pro
applications include 24-hour customer order services, benefits enrollment hotlines,
brochure fax-on-demand systems, and international call back centers. Visual Voice Pro is
an open architecture toolkit and allows a 96 line application to be loaded in as little as
15 MB of RAM. On the Windows NT platform, telephony apps created with Visual Voice Pro can
support up to 96 simultaneous phone lines on a single PC. It’s also available in
various line configurations (from 2 lines to beyond 24 lines) to meet your call volume
needs. Other features of Visual Voice Pro 4.0 include: �Visual Voice Code Wizard
(generates fully commented code for common telephony functions). Visual Voice Prompt
Manager (a fully-featured recording studio to manage and generate code for voice
prompts).Accurate and dependable outbound dialing.
- Custom tone detection/generation.
- Call identification.
- WAV, PCM, and ADPCM voice file support.
- T1, E1, and ISDN digital support.
- Voice recognition, text-tospeech, international language support, and switching.
For more information, contact the Computer Telephony product group at 800-914-998, or
visit the company’s Web site at www.artisoft.com
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Excel, Inc.
255 Independence Drive
Hyannis, MA 02601 |
Excel’s Expandable Switching System (EXS) is a host-controlled,
distributed, programmable switching architecture. EXS uses a client/server architecture
where the link between the switch and the host is based on TCP/IP over Ethernet. A single
host can manage all switching nodes in an EXS; multiple hosts are also supported. EXNET
serves as the backbone for EXS. This dual counterrotating fiber ring technology utilizes
1.2 Gbps, 850 nm, multimode optics. Multiple levels of redundancy are inherent in EXNET.
Self-healing ring technology and auto-isolation protects against node, fiber, and
connector failures. EXNET ControllerI/O card-level redundancy ensures continuous service
in the event of an electronics failure on any individual EXNET Controller-I/O card set.
The EXS environment lets application developers implement applications costeffectively
across a wide range of port configurations with the assurance of seamless, incremental,
and economical growth as needed. Modular, common platform components further protect
system investments. Even upgrading from a stand-alone configuration to an integrated EXS
can be accomplished without impacting locally switched traffic. Other major features of
EXS include:
- Open programmable distributed environment.
- Non-blocking architecture across all nodes.
- Integration of individual platforms into a single logical switch.
For more information, contact Excel at 508-862-3000, or visit the company’s Web
site at www.xl.com
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for Windows
NT
APEX Voice Communications, Inc.
15250 Ventura Boulevard
Third Floor
Sherman Oaks, CA 91403 |
OmniVox 3.0.1 for Windows NT is a computer telephony and call processing
application development tool. New features include the Project concept of organizing
applications, complete SCSA (SCbus) compatibility, and for international customers,
support for Dialogic’s Global Tone Detection. This release gives developers added
features that simplify the creation of multi-tasking, multi-threaded applications, by
providing a fully objectoriented (C++) graphical service creation tool. APEX Voice’s
Project concept organizes applications and their associated call flows, voice recordings,
and output fields. With OmniVox 3.0.1, users can create applications with multiple call
flows and voice directories, all under a single project. Release 3.0.1’s enhancements
include the ability to run a DNIS application on an ISDN line. The DNIS format is simple
“ISDN,” which tells the system that both the DNIS and ANI are being sent as
data, not tones. ANI passthrough has also been added. An incoming call with ANI, when
processed by the IVR and resulting in an outgoing (forwarded) call, will now carry the
original caller’s ANI with it. The callee can now know who is calling, even with a
call that has been forwarded by the IVR. OmniVox 3.0.1 also adds an online user’s
manual to the package. For more information, contact APEX Voice at 818-3798400, or visit
the company’s Web site at www.apexvoice.com
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Dialogic Corporation
1515 Route 10
Parsippany, NJ 07054 |
By linking PSTN and TCP/IP networks, Dialogic’s DM3 IPLink servers
enable individuals to communicate directly over the data network in a variety of ways
— from phone to phone, fax to fax, PC to phone, and Web browser to phone. Like all
Dialogic products, the DM3 IPLink is based on open industry standards and supports the
H.323 protocol and G.723.1 coder specifications. The platform also supports standard
coders such as G.729a, G.711, GSM, and Voxware RT24. It provides an open development
framework, which simplifies custom system configurations and field downloads of software
upgrade modules. By ensuring H.323 compliant devices can interoperate with telephones
worldwide, DM3 IPLink enables growth in Internetbased voice communications on a global
scale. For more information, contact Dialogic at 973-993-3000, or visit the company’s
Web site at www.dialogic.com
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www.fvc.com |
First Virtual Corporation’s mission is to enable widespread
implementation of business quality video over corporate Intranets. The FVC Web site offers
a quiz on video conferencing and video network solutions. First Virtual delivers the three
essential components of business quality video collaboration: Conferencing — the
ability to conduct realtime interactive video meetings via a local or wide-area network;
Casting — the ability to distribute live video broadcasts via a local or wide-area
network; and Caching — the ability to record, replay and store video in any format.
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www.ietf.org |
| The Internet Engineering Task Force (IETF) is a large open international
community of network designers, operators, vendors, and researchers concerned with the
evolution of the Internet architecture and the smooth operation of the Internet. It is
open to any interested individual. The IETF site offers “The Tao of the IETF,”
an FYI describing the IETF to newcomers. Related Web pages with links include the IAB
(Internet Architecture Board), Internet Society, IANA (Internet Assigned Numbers
Authority), and the Internet Research Task Force. |
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