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Last Updated: 4:40 AM EST - Aug 24, 2017

Nexidia Analytics Answers Cries for Contact Center Efficiency
By: Maurice Nagle
CSU Contact selected NICE's cloud-based Nexidia Analytics solution to boost contact center efficiency, and the results speak resoundingly. The Brazilian firm boasts exponential efficiency improvements - to the tune of 10 times. In leveraging Nexidia Analytics, CSU gains insight …

Keeping the Contact Center on Schedule
By: Paula Bernier
Call center scheduling software can generate savings and provide other important benefits.

HomeAway, Airbnb Back on 'TRACK' with Cloud Communications
By: Maurice Nagle
TRACK Hospitality Software announced the arrival of the first AI powered, secure messaging platform for HomeAway and Airbnb users. The messaging solution - built on the TRACK cloud communications platform - was developed to improve conversion rates for property managers and boost …

IDEA Showcase Opens Applications for Startup Competition and Expands Event at ITEXPO
By: TMC
TMC today announced IDEA Showcase will return with a new startup pavilion at ITEXPO being held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center, Fort Lauderdale, Florida.

Pulse Introduces 10GBASE-T Ethernet Connector Modules
By: Paula Bernier
Pulse Electronics Networking BU has introduced a family of 1x2 and 1x4 10GBASE-T Ethernet Connector Modules.


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