Wifi Revolution

Proxim Wireless Corporation, a provider of end-to-end broadband wireless systems designed to deliver the quadruple play, has announced an enhanced ServPak customer service and support program.

 

This new program is put in place to provide a more customizable and global support experience for customers. Proxim redesigned its ServPak in an effort to better serve its expanding global customer base. This program is positioned as providing better value, customizable support options and improved response times throughout the world.

"With over 235,000 customers in more than 65 countries worldwide and growing, we have enhanced our customer support program to ensure its ability to scale as our global customer base continues to expand," said Gabe Hebert, VP of Operations and Customer Support at Proxim, in a Monday statement.

"As a result, we developed a program that not only scales for future demand, but provides better service to existing customers as well."

Irrespective of their location, customers throughout the world can benefit from Proxim’s new ServPak program. It provides better response time with such changes as “Follow the Sun” support through call centers in the U.S. and India; extended hours in the U.S.; direct access to Technical Assistance Center via Skype from Proxim’s Web site; and global logistics support provided from locations in the U.S., Poland, Brazil, China, Russia and India.

The ServPak program also seeks to provide greater value of support and to make it easier for distributors, channel partners and customers to calculate. To do so, Proxim introduced an enhanced package with 24x7 support cost reduced by as much as 60 percent; extended warranty package cost reduced by up to 65 percent; and reduced number of ServPak SKU’s by more than 50 percent.

Proxim set out to design a program that would better suit all distributors’, channel partners’ and customers’ specific needs throughout the world. To do so, the company introduced the new ServPak bundled services, as well as a la carte service options.

In this global economy that is facing increasing challenges every day, companies are consistently searching for ways to remain competitive, while cutting costs. Proxim understands these challenges and is offering customers access to enhanced support, while remaining competitive.

Such an approach will help to drive acceptance and adoption for Proxim as it also is vying for a shrinking consumer dollar. As the economic challenges continue, companies will be under increasing pressure to be innovative and imaginative in their quest to drive differentiation.  

 

 

 

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