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Unified Communications
Table of Contents

 

Editor's Notes

Social Networking
Paula Bernier

 

Publisher's Outlook

World's First Smart Ecosystem Community Launches
Rich Tehrani

 

News

UC News

 

Editorial Sponsorship Series

Media5 Corp.

Erin E. Harrison

 

Now UC It

Fax Up Your UC Solution
David Levy

 

Speaking SIP

The Visual Experience
Jonathan Rosenberg

 

Q & A

60 Seconds with Tony Holcombe President and CEO, Syniverse Technologies

 

 

 

 

 

 

 

Esnatech Makes UC Easy

They say education is its own reward. On the other hand, "if it ain't broke, don't fix it" makes a lot of sense - especially in these days of tight budgets and a shrinking workforce. That's why Ontario-based esnatech has designed its unified communications solutions to allow business customers to enjoy them via their existing applications and processes.

 

Cloud-Based VoIP Provider: True UC Coming in for a Landing

Alteva is a hosted voice over IP service provider that markets itself as "a different kind of business Internet phone service". After speaking with the company's CEO Bill Bumbernick, UNIFIED COMMUNICATIONS believes Alteva is living up to that promise.

 

The Skinny on UC ROI

Unified communications means different things to different people, but for many it implies the use of tools to help employees more efficiently manage their communications. However, as many folks in the industry are now saying, it's tough to make the UC sale by talking in broad brush strokes about productivity gains. Instead, customers are looking for targeted solutions that offer clear returns on investment.

 

UC Breaks Down Barriers Between Call Centers & The Enterprise

On June 12, 1987, President Reagan famously called on Soviet leader Mikhail Gorbachev to tear down the Berlin Wall between Eastern and Western Europe. More than 22 years later we're hearing a similar invocation from communications types relative to the call center and the enterprise. Businesses can employ UC to extend the contact center beyond its own four walls.

 

 







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