There have been many recent advances around unified communications - and networking in general, but the common thread that seems to run through all of them has to do with simplification. That includes both simplification of the user experience as well as simplification of management and application development.

 

PanTerra Networks Inc. at ITEXPO EAST last month in Miami grabbed headlines with a major new release of its WorldSmart solution. Unified Communications magazine recently spoke with Arthur Chang, CEO and president at the cloud-based unified communications provider, to learn about more about PanTerra and WorldSmart 4.0.

 

Terminix Service Inc. recently was forced to make a big decision about its communications system. Its legacy phone system, made up mostly of Toshiba key systems, was like a wood house after years of termite damage - "about to fall down," says John Dorn, director of information services at the Columbia, S.C.-based business. So the independent franchise of Terminix International began what turned out to be an eight-month search for a new solution.