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Unified Communications: 5/27/2010 eNewsletter

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Apply the Human Touch for Less: The Future of Interactive Communication
For decades, written communications between companies and customers centred on high-volume, mass-produced documents. Legacy mainframes easily handled the structured output, consistent formatting and batch processing required to generate bills and statements with modest degrees of personalised content. Certain documents, however, are simply too complex for auto-generation. Claims correspondence, contracts, customer service correspondence and custom proposals, for example, require a human touch-especially as companies look to deliver more relevant customer encounters. Given the importance of customer experience management, retention and regulatory compliance and with advances in technology, companies can now apply the human touch without sacrificing quality or productivity. This year, look for organisations to improve interactive communications on five fronts: personalisation, speed, control, accuracy and efficiency.
Innovative Features Mean Major Savings for Cellular Operators Using Satellite Backhaul
Using satellite to backhaul ABIS links is certainly nothing new. A vast array of technologies and products provides numerous options for operators to choose from when designing networks. But with the rising cost of satellite bandwidth and the need for more of it to support an ever increasing number of voice, data and now video services, operators must seek ways to reduce both their hardware investment costs and operating expenses, especially when fierce competition forces them to provide these new services without raising their rates.
Cut Costs Without Stifling Innovation or Undermining Your Investments
Tight economic times can squeeze businesses hard. Yet to succeed, you must innovate to differentiate yourself from your competition. How can you cut costs without stifling innovation or undermining your investments? This video explores how you can achieve your business objectives within your limited budgets reality.








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