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•Threats From Inside and Out: Best Practices For Information Security
Alcatel-Lucent, in partnership with Nemertes Research and HP hosted a webinar that discussed the latest techniques for using data productively without reducing its value by locking it away. This Podcast provides a snapshot of the key takeaways.
•Voice over IP (VoIP)/SIP Infrastructure Considerations for the Interaction Center Platform
Using the Interaction Center Platform event processing technology and Platform-based Interactive Intelligence products designed for Internet Protocol (IP) telephony and the Session Initiation Protocol (SIP), organizations can leverage their existing infrastructure to effectively deploy voice over IP (VoIP) solutions. This paper outlines various infrastructure/network considerations for deploying VoIP solutions via the Interaction Center Platform.
•Part 1: Tone Software Helping Managed Service Pro-Actively Manage Complex Converging Networks
Paul Wiggins, Convergence Technology Manager at Tone Software discusses VoIP quality and the managed services model








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