April 22, 2008

Objectworld's Unified Communications Platform Selected to Improve Efficiency and Client Responsiveness

By Tim Gray, TMCnet Web Editor

Objectworld (News - Alert) Communications today announced that law firm Scarinci & Hollenbeckhas selected Objectworld UC Server to provide unified communications to its attorneys and staff. 

The New Jersey-based law firm’s 110 employees and 53 attorneys expect to improve client responsiveness and increase efficiency with advanced communications like accessing as well as responding to incoming fax messages from any location at any time of day,  according to Larry Kraft, Executive Director, Scarinci & Hollenbeck.

“We were looking for a communications system that worked better, faster, and more cost-effectively,” said Kraft. “We wanted to take advantage of the great strides made in telecommunications technology over the past several years and this new system achieves those goals.”

The firm’s existing Executone telephone system was stretched well beyond its limits and was incapable of basic productivity features, such as unified messaging, said Kraft. In a bid to reduce costs and drive productivity they chose Microsoft (News - Alert) Outlook-based unified messaging, while upgrading to a modern PBX system. Objectworld along with its channel partner Consultege were selected to provide the solution.

”Consultedge provided us with a solution based on Objectworld UC Server that did just that. Our communications costs dropped while our productivity increased,” said Kraft.

Consultedge’s communications solution provides Scarinci & Hollenbeck with new functionality that achieves both cost and performance objectives. With Objectworld Unified Communications (News - Alert) Server, employees can now access voice mail and faxes quickly and easily from Microsoft Outlook. 

“Scarinci & Hollenbeck had an outdated telecommunications system that had become an obstacle to more efficient, cost-effective operations,” said Dan Tassone, Sales Vice President of Consultedge. “The firm needed a telephony system that was equal to the substantial technology investments already made in information and data management. We provided them with a complete unified communications system based on Objectworld UC Server in conjunction with an Avaya (News - Alert) S8300 Media Server that is located at the Lyndhurst, NJ site and an Avaya Local Survivable Processor (LSP) that is installed in the Freehold, NJ office.”

Objectworld UC Server software provides unified communications (UC), VoIP, and communications-enabled business process (CEBP) solutions. Objectworld UC Server is available in three versions: Standard, SIP and CEBP Editions to meet the specific needs of small- and medium-sized customers with a Windows platform.

 With the Standard Edition, businesses can add UC and CEBP to an existing PBX (News - Alert), no VoIP required. They can bypass an expensive convergence solution altogether and get end-to-end VoIP, UC and CEBP with the SIP Edition. Businesses can improve responsiveness and drive revenue by having corporate data and account management services available over the phone with CEBP Edition.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.

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(source: http://www.tmcnet.com/sites/sites/businessvoip/topics/applications/articles/25963-objectworlds-unified-communications-platform-selected-improve-efficiency-client.htm)