TOA Technologies Records Growth Despite Sluggish Economy

Software-as-a-Service, or "SaaS (News - Alert)" provider TOA Technologies continues to outpace its previous periods of growth, announcing that it has signed a record number of new top-tier clients in both the United States and Europe.

 

The new roster of clients includes global brands in cable, broadband, technical services, waste management, insurance and network management.

 

"TOA's SaaS solution is being recognized by some of the world's leading brands as an effective technological tool that can help deliver the Holy Grail of the service industry – enhancing the customer experience while reducing operational costs,” said Yuval Brisker, president and CEO of TOA.

 

As a result, at a time when many companies are looking for ways to effectively downsize their workforce, they are choosing TOA and we are growing faster than at any time since going to market in 2004.

 

In an effort to meet the needs of these customers, TOA has beefed up with the addition of almost 10 percent to its worldwide teams since the start of this year, according to Brisker. He said the recruiting will continue throughout the year  in both customer operations and in sales and marketing.

 

TOA Technologies (News - Alert) provides solutions for customer-focused mobile workforce management, today announced it continues to grow faster than at any time in its history.

 

"Focusing on customer retention by enhancing the customer experience has become a significant part of operations for companies of all sizes," Brisker said.

 

While price and product are important factor for service providers, providing exceptional customer service to  exceeds consumer expectations has become an important competitive differentiator, according to Brisker said.

 

TOA’s service is designed to optimize the work of an enterprise's mobile employees, by focusing on time, time management and predictive customer communications and reducing the time consumers have to wait at home for a service or delivery from the standard four or eight to just one hour.

 

"Reducing appointment wait times is a key component of customer satisfaction and an opportunity to increase loyalty, and brands worldwide are recognizing that by proactively respecting their customers' time they can create a real positive shift in the perception of the brand," said Brisker.

 

TOA was recently named Most Innovative CRM Vendor of the Year by Gartner (News - Alert), and was also awarded "Visionary" status in Gartner's annual 2009 Magic Quadrant for Field Service Management for the third year in a row.