Interactive Voice/Video Response (IVVR): The Next Great Breakthrough in Customer Self-Service
Tuesday, June 8, 2010 2:00 PM EDT / 11:00 AM PDT

In the constant battle to contain costs and allow customers to help themselves rather than engage with an agent, IVVR enables the delivery of exceedingly complex instruction sets to the user (Resets, Assembly, Repair) without the assistance of an agent. There are other opportunities when IVVR can be used within the enterprise, such as Communication Enabled Business Process (CEBP), and Employee Training which will also be discussed in this webinar. In addition, we will cover how adding general video support to a contact center can create new up-sell and cross-sell opportunities, boosting agent productivity and utilization.

Register Today http://event.on24.com/r.htm?e=211847&s=1&k=D928A48BE324D5E21ADD31C8ED1C20C2&partnerref=tmcenews

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