Voice Management Solutions Enable Greater Visibility and Control Over Converged VoIP Systems

By Beecher Tuttle, TMCnet Contributor

In an effort to implement a converged communications network, many enterprises have decided to ditch their legacy phone systems and embrace VoIP technologies, which have come to be known as more efficient, flexible and cost-effective alternatives to traditional landline connections.

However, to effectively maintain a hybrid infrastructure, enterprises need to be able to identify and solve the technical and operational challenges that are associated with integrating VoIP and convergence technologies. These issues that enterprises often face include ensuring that their networks support VoIP without compromising voice quality and that their IT teams can properly manage their evolving networks.

To establish visibility over these disparate network parts, many enterprises have begun to turn to ReliaTel, the premier VoIP quality of service and voice service assurance solution. This converged voice management solution was developed and is continually updated by Tone Software (News - Alert), a leading developer of IT business management software solutions.

ReliaTel is specifically designed to help enterprises respond to the challenges of convergence, including "how to assess VoIP readiness to effectively manage and optimize ongoing VoIP quality and service delivery," officials with Tone Software noted in a recent video describing the solution.

The voice service assurance solution "does so from an easily deployable, vendor-agnostic management platform that supports virtually any mix of equipment and technology," they added.

Tone Software's proven solution, which includes customizable reports, operational views and interactive dashboards, provides enterprises with a cohesive assessment of their data infrastructure, voice infrastructure, voice services and applications servers.

By analyzing and optimizing their converged network's performance, enterprises can feel certain that they are receiving all the benefits from an integrated VoIP solution while also avoiding some of the common pitfalls. For more information on Tone Software's browser-based, one-stop window for VoIP quality assurance, click here.

Beecher Tuttle is a TMCnet contributor. He has extensive experience writing and editing for print publications and online news websites. He has specialized in a variety of industries, including health care technology, politics and education. To read more of his articles, please visit his columnist page.

Edited by Patrick Barnard

(source: http://www.tmcnet.com/channels/voice-management/articles/122467-voice-management-solutions-enable-greater-visibility-control-over.htm)