Newfound Communications Enters into a Strategic Alliance with Unified TelData

Newfound Communications (News - Alert), Inc., a premier provider of call recording, interactive voice response and dialing solutions for the telecommunications industry, has signed a strategic reseller alliance with Unified TelData Inc., a premier provider of intelligent solutions for world-class communications based in California.

 

The customers of UTDi, under the terms of the agreement, will receive Newfound's full portfolio of solutions including IP Call Recorder, VXML Dialer and MediaMixer.

 

To help today's businesses transform their operations with Internet Protocol telephony and reap the benefits of new Intelligent Communications applications, UTDi team has developed the comprehensive skills.

 

 "Newfound's solutions are a welcome addition to UTDi's portfolio. The company's product produces great results in this extremely competitive market," Bill Bivins, vice president of sales at UTDi, explained.

 

"We are pleased to enter into a strategic alliance with UTDi and believe its customers will benefit by deploying our cost-effective and reliable call recording and emergency notification products," Kris Hopkins (News - Alert), president and CEO of Newfound Communications, said. "Our product suite fully complements UTDi's technology expertise, providing customers with the capability to take advantage of automated dialing and call recording solutions."

 

Three distinct products are offered by Newfound. The IP Call Recorder of Newfound reliably records any phone call, at any time, for any duration in a carrier, enterprise or contact center telephony environment. To verify transactions, improve performance, optimize business processes and accurately evaluate contact center operations, the Newfound IP Call Recorder is the premier VoIP recording solution.

 

Newfound's VXML Dialer is capable of handling millions of calls daily and manages VoiceXML (News - Alert)-based outbound call campaigns and emergency alerts for carriers, call centers and enterprise. The MediaMixer of Newfound, by overlaying a second channel of audio with a complete VoiceXML platform powered by Nuance (News - Alert), delivers engaging, branded and entertaining speech applications.

 

In related news, Newfound Communications has entered into a strategic reseller partnership with Merrill & Associates, a full-service technology consultancy based in California and Nevada.