Thinking Phone Networks to Launch Customer Communications Platform

By Jessica Kostek, TMCnet Channel Editor

• C3 Intelligence -- a hosted business intelligence application providing a complete range of dashboards and reports which integrate data from C3 modules allowing managers a unified view of their customer interactions and operational efficiency.
• C3 CRM -- an enterprise customer relationship management application providing a central database for customer information and management tools for tracking marketing leads, sales opportunities, and customer activity, resulting in streamlined operational processes and sales management visibility.
• C3 Support -- a trouble ticket and service desk system which improves customer satisfaction and retention by tracking inbound customer support requests and inquiries through to completion.
• C3 Voice -- a fully featured hosted IP PBX (News - Alert) which incorporates all end users and locations on a common communications service.
• C3 Call Center -- a set of advanced communications handling and management tools that help businesses manage their voice, email, IM, and web-based call center interactions including call and IM queues, dynamic and presence-based routing, agent login / logoff, historical reporting, and real-time management consoles.
• C3 Communicator -- provides enterprise instant messaging, integrated presence, soft phone, and event-based application integration capabilities to improve communications and streamline operational processes.
• C3 Connect -- ensures business-grade voice quality and single vendor accountability via QoS engineered network access to Thinking Phone Networks' data centers.

(source: http://hosted-communications.tmcnet.com/topics/hosted-voip/articles/43296-thinking-phone-networks-launch-customer-communications-platform.htm)