SIP Print's SME System Makes Call Recording Simple and Effective

By Juliana Kenny, TMCnet Web Editor

SIP Print’s (News - Alert) well known call recording solutions have earned the company awards and recognition for years, there is still quite a bit to learn about its innovations. Jonathan Fuld, CTO for SIP Print delved into detail concerning an important offering from the company in an interview. SIP Print’s SME system is less well known than its other services, but it’s a unique offering as it is “the ONLY SIP based Call Recording system that achieves fail-over capabilities (redundancy) without actually installing a second call recording system and duplicating recordings,” according to Fuld. See the full exchange below.

JK: Everyone knows SIP Print’s SMB and Express products. What is different about your SME?

JF: The cool thing about the SME is it is a high availability system.  It has dual hot swappable power supplies.  When the SME is racked each power supply can connect to a separate electrical circuit, so that if the environment loses power, SIP Print stays up.  In the event one of the power supplies goes bad, it can easily be replaced – slide out, slide in without taking the call recording features off line.  In addition, the SME has 2 terabyte RAID 5 (1.5 computed storage) disk arrays, which means that if your environment takes 1000 calls a day, 5 days a week, 52 weeks a year, where each call averages 5 minutes, then the SME will store 2.57 million calls or almost 10 years of call activity before requiring archive capability.  Each disk is hot swappable, so with visual and audio alarm indicators, the end user can easily swap disk drives with auto rebuild of the raid array without shutting down the SME.  It can record up to 200 concurrent sip (VoIP) telephone calls.

JK:  What is your target customer base for SME? 

JF: The SME is perfect for the small medium business that needs to record calls 24 hours day 7 days per week 52 weeks a year in a high availability environment – call center, financial institution – banks, credit unions, stock brokers, accounting firms, consulting firms, bio tech (IP discovery).  In addition, these units can be stacked in an environment that requires more than 200 concurrent call recordings (large, displaced telephony activity) at any one time.  The SME is perfect for those environments that require high-availability.  The SME is the call recording system on the market today that is closest to achieving fail-over capabilities without actually installing a second call recording system and duplicating recordings.

JK: What makes SME unique in the competitive call recording market? 

JF: The technology, the quality of the hardware components and the firmware components, the singularity of SIP based call recording solutions, the value per end point device recording.  The simplicity of feature/function/interface set.  The appliance model for premise based installation and the appliance system modularity for the hosted installation.

JK: Has the development of this product been influenced by SIP Print’s observation of certain market trends?

JF: Yes.

JK: What have they been?

JF: We have seen the need for competitively priced SIP based call recording devices that provide high availability.    The SIP Print SME meets that need.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Juliana Kenny

(source: http://www.tmcnet.com/channels/voip-call-recording/articles/111984-sip-prints-sme-system-makes-call-recording-simple.htm)