PC Doctectives Using Aptela's Hosted VoIP Service

VoIP provider Aptela (News - Alert) has announced that Massachusetts-based PC Doctectives has joined its roster of clients. PC Doctectives provides remote, online computer support to small businesses, residential customers and home-based businesses throughout North America. Aptela is a provider of business-class phone service for small businesses and mobile workers nationwide.

 

In a release, Cliff Bodenweiser, President of PC Doctectives said 'Our business is all about communicating instantly with our clients. We have to be able to speak with our clients as if we're sitting right next to them. Aptela makes it very easy for our clients to connect to us while hearing us 'as-clear-as-a-bell.' We were easily able to customize our system around our business model to meet our needs and more-importantly, the needs of our clients.'

 

Jackie Funk, Senior Director of Marketing for Aptela said 'Small businesses are increasingly turning to remote employees to increase productivity and save on overhead costs. Aptela's hosted phone service gives small businesses the tools they need to adapt, grow and compete in today's economy.'

 

The ability to work remotely allows PC Doctectives to serve over 500 clients with just three full-time employees and four contractors, all of whom work primarily from home or on the road. PC Doctectives uses Aptela's business VoIP solution to:

 

--Manage high call volume with incoming calls can be automatically forwarded to employees' home phone, cell phone or routed quickly to departmental voicemail boxes.

--Facilitate conference calls as Aptela's audio conferencing allows PC Doctectives technical specialist to instantly bring in manufacturer support representatives on the line.

--Prioritize incoming calls with the Announce Callee function lets the PC Doctectives team know who is calling, no matter where they take the call…even on their cell phones.

--Increase staff productivity as Aptela's Voicemail to Email Integration allows employees at secure locations or in poor cell-reception areas to receive their voicemail messages as email attachments (.wav or mp3 formats) and respond quickly. This gives employees immediate access to client voicemails and allows them to respond quickly to calls for service.

--Build their brand with Aptela's flexible tools and high-definition (HD Voice) platform help PC

--Doctectives to be responsive and convey a cutting-edge image

 

According to Bodenweiser, PC Doctectives had unsatisfactory experiences with two prior VoIP providers before switching to Aptela's hosted PBX (News - Alert) solution. 'The phone is absolutely critical to us - it's imperative to our business that our phones are up and running. I have a client-centric business to run and I cannot be worried about whether they can reach us, much less how we come across. With Aptela, I have that peace of mind,' he said.

 

Read here about how NorthWestern Energy a provider of Electricity and natural gas in the Upper Midwest and Northwest, serving approximately 661,000 customers in Montana, Wyoming, South Dakota and Nebraska, has announced a multi-year contract to consolidate, upgrade and host the company's existing Customer Information Systems with Vertex (News - Alert), a premier international Customer Management Outsourcing business with clients in the private and public sectors.