Manitowoc Selects Esker on Demand Fax Services

The Manitowoc Company, Inc., a provider of lifting equipment for the global construction industry, has selected Esker on Demand Fax Services to automate delivery of documents within the procure-to-pay cycle.


Esker (News - Alert) officials said Manitowoc chose Esker on Demand Fax Services as part of its core SAP implementation across all regions, starting with Portugal and then rolling out to the United States, France and other European subsidiaries.

In each region, Manitowoc is implementing all of its SAP (News - Alert) application modules at the same time.

“We have a value stream project structure to design and build an architecture to use SAP for all output — printing, fax, email, barcoding, etc,” said Romain Ditacroute, project one IS core team member at Manitowoc, in a statement.

Ditacroute said that when Esker presented the company with a global tool for output management, the company learned about this service and decided to use it for the immediate fax needs.

He said that the company is using the Esker on Demand solution in two value streams related to procurement and warranty communications.

Ditacroute cited several key drivers in the decision to deploy Esker on Demand Fax Services.

He said that the company was looking for a solution that would be quick and easy to put in place.

“We have a wide range of requirements, and we wanted the solution to be adaptable to our needs. Esker was a good choice for us because we were able to send our first fax in less than two weeks,” Ditacroute said.

Esker officials said that in the Manitowoc environment, Esker provides a 100 percent on-demand solution for outbound faxing from SAP applications with no software required on site.

The solution provides a web client for monitoring fax delivery and reporting on fax traffic, and fax status is communicated back to Manitowoc’s SAP server.

Steve Smith, U.S. chief operating officer for Esker said that along with the value of not having to build and maintain fax infrastructure, one of the most appealing aspects of Esker on Demand is that it gives companies like Manitowoc the opportunity to try SaaS (News - Alert) in their environment without taking on risk or making a large investment.

“It’s a practical way to get the benefits of automated faxing immediately, which can really help to simplify a complex situation like a global SAP rollout,” Smith said.

Esker is a major player in helping organizations eliminate manual processes, gain process visibility and control, and reduce the use of paper by automating the flow of documents into, within and out of the organization.