Envision Telephony, a global provider of software solutions for contact centers and enterprises, has signed a technology partnership with Diagenix, an innovative voice application company.

 

As per the agreement, Diagenix and Envision will integrate their products in order to provide a comprehensive hardware, software and services solution to Diagenix's commercial and government contact center customers.

 

Through the partnership, Diagenix and Envision are providing the Defense Finance and Accounting Service (DFAS) with a turnkey full-time recording solution that will be installed first in its Cleveland center, followed by the DFAS Columbus and Indiana call centers.

 

The solution will incorporate the Envision Performance Suite, which includes recording, eLearning, and workforce management. The solutions will also include Envision Analytics, which enables customers to measure, manage and improve precisely what matters to their respective center and business within a flexible and integrated dashboard.

"The partnership with Envision is a true win-win," said Anton Arapoff, Diagenix president and CEO.

 

"Envision call recording technology will enable us to widen our call center product offering as we further our commitment to partnering as a way to offer significant value to our commercial and government customers,” added Arapoff.

 

Diagenix is an innovative voice application company that provides enterprise-class voice, speech, and IVR solutions that enable organizations to provide "anytime, anywhere" access to information and resources over the telephone and via the Internet.

 

Diagenix makes voice- and Web-based services and strategic tools for improving customer service, reducing costs and improving workforce productivity.

 

Its customers include Fortune 500 organizations throughout the United States and Canada as well as government agencies. Diagenix products and services are sold and distributed through a direct sales organization and through select business partners.

 

"This strategic technology partnership is an important milestone for Envision," said Rodney Kuhn, Envision CEO.

 

"Under this partnership, Envision not only gains a leading technology partner but also greatly enhances our distribution and delivery capabilities in public sector markets,” stated Kuhn.

Envision Telephony’s flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent, contact center and enterprise performance.