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May 15, 2007

VoIP Freeway Offers Clients Call Compliance TeleBlock Service

By Susan J. Campbell, TMCnet Contributing Editor

VoIP Freeway, a provider of Voice over IP solutions for business customers, has announced that it has added TeleBlock Automatic Do-Not-Call service to its network. With this service, VoIP Freeway customers will have access to Call Compliance, Inc. patented TeleBlock Service to ensure compliance with federal and state Do-Not-Call regulations.



 
“Our customers love the simplicity of the solution,” said VoIP Freeway President William Simmons, in a statement. “They have the confidence to get back to doing what they do best without having to divert their attention to maintaining an in-house DNC system.”

With the TeleBlock Do-Not-Call service, telemarketer’s outbound calls are screened against applicable Do-Not-Call lists and the connection is automatically blocked if the number dialed appears in these lists.
 
For instance, telephone numbers called from customers using the TeleBlock service will be connected through VoIP Freeway’s network to the TeleBlock Do-Not-Call database prior to the call completion. If the dialed number appears on the Do-Not-Call lists, the call is automatically blocked and the telemarketer receives a “restricted number” message.
 
VoIP Freeway views the TeleBlock as a value added solution that the company can offer to its customers who use the telephone to solicit their goods or services. By providing customers access to TeleBlock Do-Not-Call services, VoIP Freeway is proactively helping them to comply with current state and federal regulations with minimal cost.

”We are glad to add VoIP Freeway to our roster of TeleBlock distributors,” said Stefan Dunigan, VP Operations at Call Compliance Inc., in a statement. “Their strong presence in the Philippines will assist in the Global adoption of USA Do-Not-Call Regulations. Their ability to deploy state of art telecommunication service cross boarders will increase our ability to deploy TeleBlock worldwide.”

Located in Kansas City, MO, VoIP Freeway provides VoIP solutions and offers business customers various solutions to help them keep up with the demands of customers and control costs. Call Compliance is a Glen Cove, NY-based developer of technology-based compliance solutions for the teleservices industry.
 
With all of the challenges that organizations face when trying to reach their customers, the biggest is perhaps presented to those in the telemarketing space. So many rules and regulations have been put in place to protect the consumer that in effect hurt the organization. As a result, these organizations must rely on experienced vendors to provide the solutions they need to remain in compliance.
 
VoIP Freeway appears to understand the challenges that its business customers face when trying to drive business, while also complying with all applicable laws. By providing a solution like TeleBlock, these organizations can spend considerably less time calling individuals that are on the Do-Not-Call list, avoiding costly fines and focus on reaching those clients who actually want to be reached.
 

Ever dreamed about building the next big IP-based communications product or service? Now’s your big chance to learn how! Hop on over to the Communications Developer Conference site to register and get additional info about the event (May 14-17, 2007 at the Hyatt Regency Santa Clara, California)—where you can gain the skills needed to turn your dream into reality. Between sessions at the conference, check out TMCnet’s White Paper Library.

 
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.

(source: http://news.tmcnet.com/news/2007/05/15/2628794.htm)

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