February 14, 2007
Arcosoft Introduces VoIP Call Recording Software: VONaLink SoloRecord
By Niladri Sekhar Nath, TMCnet Contributing Editor
Arcosoft Inc., developer of VoIP call recording software, has introduced VONaLink SoloRecord for Mac OS X. SoloRecord works with any VoIP phone system based on the open SIP standard, such as Vonage ( News - Alert), to record phone calls and to provide screen pops.
With traditional phone systems, calls are recorded using either analog equipment or expensive, proprietary products from the phone company. Thanks to the latest VoIP systems built on open, standard protocols, calls can be recorded by monitoring network packets. Call recording feature helps companies help carry out business transactions over the phone.
VONaLink SoloRecord works with any SIP based VoIP system, such as Vonage. Soft phone, hard phone, or analog phone via an adapter are also supported. The call is recorded as a stereo WAV or MP3. An inaudible watermark can be added to the recording for later verification that the file has not been changed.
With the help of the caller ID of the incoming call, SoloRecord searches for the caller in Address Book. The solution has custom applications to search the web or company database as well. If the caller is found, the information is popped on the screen, thus enhancing the productivity of the user.
Unwanted callers can be added to the reject list and integration with Vonage Click2Call helps outbound calls to be placed by clicking in the call log within the VONaLink application. SoloRecord and ScreenPop are universal binaries that run on Mac OS X 10.3.
Want to learn more? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents, which are free to registered users.
Niladri Sekhar Nath is a contributing writer for TMCnet covering telecommunications, service providers and networking
Internet Protocol (IP) | X | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Voice over IP (VoIP) | X | A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more |
Session Initiation Protocol (SIP) | X | SIP is the real-time communication protocol for VoIP. SIP is a signaling protocol for Internet conferencing, telephony, presence, events notification (emergency calling) and instant messaging.
SIP...more |
(source: http://news.tmcnet.com/news/2007/02/14/2337480.htm)
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