OAISYS Adds SIP Trunk Recording & Speech Analytics to Call Recording and Contact Center Management Solutions

By Divya Narain, TMCnet Contributor

Tempe, Ariz.-based provider of SMB and enterprise-class call recording and contact center management solutions OAISYS (News - Alert) has announcedthat it has added SIP trunk recording and speech analytics functionality to its Talkument voice documentation and Tracer interaction management solutions.

The new OAISYS Talkument and Tracer call recording and interaction management solutions integrate directly with SIP trunks to record calls. These solutions can capture call data directly from the SIP trunk, including outside party number, start time and duration.

“SIP trunk services have really gained traction, especially in larger enterprises, and can help deliver high-quality, scalable and reliable business communications in an extremely cost-effective manner,” said Brian Spencer (News - Alert), president of OAISYS. “The ability of Talkument and Tracer to directly record SIP trunks enables us to better support enterprise-class deployments and allows our customers to enjoy the cost-savings of SIP paired with the proven business process optimization and revenue protection benefits of OAISYS call recording solutions.”

Another feature is included in the new release is speech analytics that analyzes call recordings and isolates those calls containing terms or phrases with significance to contact center management.

“We have been closely following the evolution of speech analytics in the marketplace and its potential as a complementary solution to our core call recording technology. We believe speech analytics has now sufficiently matured to be a useful, reliable and affordable option for our customers,” said Spencer.

SIP integration and speech analytics are part of the upcoming version 6.1 release of the company's Talkument and Tracer software solutions, which is currently available to early adopters. Both of these feature enhancements will be demonstrated at the 2010 Convergence (News - Alert) Summit North, where OAISYS Limited, the company's U.K. office handling business throughout the EMEA market, will be exhibiting March 16 and 17.

(source: http://4g-wirelessevolution.tmcnet.com/news/2010/03/16/4675754.htm)