IVR Provider Adds New Customers, Expands Portfolio

Interactive voice response, or “IVR,” provider Angel.com announced the addition of over 120 new customers, including PNC (News - Alert) Bank, Astra Zeneca Canada, the U.S. Marine Corps, North Carolina State University and the National Institutes of Health to its customer portfolio.


And, in a time where companies are feeling the effects of a somewhat down economy, the announcement of an expanded client base is a sure sign that despite the speed bumps, Angel.com is doing quite well in a time when others are not. 

“It is clear that large enterprise companies and government agencies are embracing cloud computing and all the benefits it brings,” said Dave Rennyson, president of Angel.com in a statement.

Officials with Angel.com said that the company has deployed a variety of Caller First customer engagement solutions, focusing on in-bound and outbound IVR and virtual call center offerings.  The deployment of customer engagement solutions focus on Angel.com’s core mission of putting the Caller First in all of its customer engagement solutions.

In October, Angel.com introduced on-demand local phone numbers, the most recent enhancement to the company’s voice technology offering. This new feature leverages Angel.com’s flexible SaaS (News - Alert)-based architecture to provide on-demand, real-time access to local area codes, reducing costs for businesses and enhancing caller satisfaction. 

With on-demand nationwide phone numbers, more than 30 major metropolitan areas, such as New York, Los Angeles and Chicago are immediately accessible for Angel.com customers to add to their IVR or call center applications. Angel.com’s web-based Site Builder toolkit enables local numbers to be added or changed in seconds, with the click of a mouse. 

This capability will enable applications to segment callers or to execute targeted marketing campaigns based on geographic region. An additional 300 local area codes are available upon request and are accessible within days.