Soffront CRM Marks Decade of Business with E-Medical Record Provider HealthTec

Soffront Software, which specializes in mid-market customer relationship management software, announced that it successfully completed 10 years of service to HealthTec Software, a company that provides electronic medical records and practice management software.

 

HealthTec has been using Soffront CRM since 1999 to save time, improve efficiency, and enhance customer service software, officials said. The software was originally installed to assist their development department in tracking design requests and program fixes. In 2002, HealthTec added the Soffront Helpdesk and Sales modules to improve technical support as well as customer service and sales functionality. The following year, HealthTec added even more functionality and purchased the Soffront Customer Portal module.

 

Andre Fidellow, vice president of HealthTec, said that he’s been impressed with Soffront’s ability to customize their product to match the real-world workflow of his business. As the business changed, Soffront has been able to change with them, moving their CRM product forward.

 

Soffront CRM enables HealthTec to manage their software development, help desk, sales, marketing, and customer support. Officials can quickly and easily communicate any and all details regarding their clients, software and services.

 

“Year after year, Soffront meets our ever-changing needs by providing time-saving and business enhancing features,” Fidellow said.

 

According to Manu Das, Soffront’s president and founder, in this down economy, it is imperative that the company provide customers a comprehensive solution that improves productivity, enhances customer satisfaction, and increases profitability.

 

“When compared with other mid-market CRM solutions, we continue to lead the competition in configuration, price and functionality,” Das said.

 

Last month, Soffront announced that TMCnet Customer Interaction Solutions magazine has named Soffront’s CRM as a recipient of a 2009 CRM Excellence Award.

 

Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

 

Soffront has been recognized for their products and services which have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their customers, said Nadji Tehrani, founder and chairman of TMC (News - Alert).