NICE SmartCenter Honored for CRM Excellence

NICE Systems, a provider of advanced solutions designed to enable organizations to extract Insight from Interactions to drive performance, was recently awarded a 2009 CRM Excellence Award by TMC’s Customer Interaction Solutions magazine for their NICE SmartCenter solution.

 

NICE SmartCenter helps organizations better run their businesses through improved management of the contact center. The offering provides a single view of the business and delivers information to the right people at the right time – for improved, timelier decision making.

 

Included as part of the solutions are quality, workforce and performance management, interaction analytics, compliance, coaching, and customer feedback capabilities that result in more meaningful interactions and help to align the contact center with the enterprises goals.



The CRM Excellence Award is presented to companies after careful review of hard data, facts and figures that demonstrate the improvements a product has made in a client’s business.

 

“Customer Interaction Solutions magazine implemented the CRM Excellence Awards ten years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients,” said Nadji Tehrani, founder and chairman of TMC (News - Alert), publishers of Customer Interaction Solutions.

 

“The companies selected have demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets...their customers.” 

NICE Systems (News - Alert) recently announced strong results for the fourth quarter and full year ending December 31, 2008 with revenues of $163.3 million and earnings per fully diluted share reaching $0.50 with a book-to-bill greater than 1.

 

“2008 was a successful year for NICE. We met our targets despite the challenging economic environment. We achieved strong performance in both the enterprise and security sectors throughout the year,” said Haim Shani, Chief Executive Officer, NICE Systems.

 

“The advanced solutions we offer help our enterprise customers comply with regulations and mitigate risk, enhance operational efficiency and improve customer relations, which are key to maintaining their competitive edge and their survival. On the security front, we successfully executed our strategy of integrating multiple security solutions to deliver a single comprehensive, unique and powerful offering.”