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MARKETS » NFV Pandemic Tech News
October 20, 2008
With Tightening Budgets, RCCSP Offers Discounts for Call Center Certification CoursesBy Erik Linask, Group Managing Editor If you’re one of the people who nearly suffered anxiety attacks wondering where the savings you held with Washington Mutual or Wachovia would end up, you know all too well the impact our declining economy is having. Fortunately, your banks were bought out by two of the biggest conglomerates in the global banking world.
It’s far from consoling, but you’re far from alone in feeling the effects of the downturn. The entire business world is suffering, in fact, not only the banking industry, and most, if not all businesses are now faced with the unenviable task of cutting costs in order to simply stay afloat.
Contact centers are likely to be an easy target as enterprises look to cut operating expenses, as many are purely cost centers, producing little, if any, revenue. And while customer satisfaction remains key to any successful operation, the simple fact is that cuts happen first in non-profitable areas.
What can call centers do? First and foremost, they need to ensure their staff are better equipped than ever before to effectively service their customers. That means call center managers must also have the training and skill sets to train and mentor their agents effectively.
The Resource Center for Customer Service Professionals (RCCSP) has been busy enhancing its proven curriculum for training call center managers to maximize the tools at their disposal to enhance the overall effectiveness of their centers.
RCCSP has, over the past decade, developed a variety of courses to develop the skills of managers of small, mid-sized, new, and distressed call centers, including offering call center certifications upon completion of its courses. It also provides access to an expansive network of help desk, support center, and call center certification training providers, and its RCCSP Professional Education Alliance unites the world’s biggest and most experienced call center training and certification companies with proven expertise in providing quality content, experienced instructors, and outstanding customer service.
Upcoming 2008 courses presented by RCCSP include:
For more on the Austin, Texas events, please click here. RCCSP is sponsoring an entire series of courses in Austin, which has grown into a contact center stronghold of late.
Each of these courses is designed to provide call center managers the tools they need to effectively manage their agents and centers, including interpersonal skills like coaching, feedback, leadership, and career development, to ensuring the center is equipped with the best technology and performance management resources to drive success.
In addition to providing this resource for call center professionals, RCCSP is also mindful of the fact that, more than ever, businesses must carefully consider how they allocate their resources, especially when it comes to training and other expenses that don’t show a direct return. With that understanding, RCCSP is offering a variety of discount programs for its entire 2009 lineup of call center certification events.
Notably, these discounts are applicable toward any of RCCSP’s events and include several different kinds of discount programs to meet the needs of any call center. For managers looking to earn their certifications quickly, there is the Fast Track Savings Plan. For individuals looking to attend multiple courses, a $400 discount is offered for registering for two sessions at once. Call centers looking to enhance the leadership capabilities of several managers will benefit from group discounts when they register three or more attendees for any session. And for those looking for a long-term development plan, RCCSP course counselors are available to create a year-long schedule of five or more courses, which also comes with a 20% discount on all registrations.
Also, for those call centers looking for more flexibility, RCCSP offers what it calls a “By Association” discount, which is effectively a customized group discount, based on the number of people, the number of courses. Different people can attend different courses in different locations on different dates, and RCCSP will work to provide an appropriate discount based on the total package.
Single course discounts are also available through December 20, 2008. Candidates need only enter “2009Savings” on their registration forms to be eligible.
But, the list of events still to come in 2008 is quite lengthy, and RCCSP is also offering a savings plan for those events for individuals registering before November 18, 2008. Interested call center professionals can contact RCCSP through its Contact Us page. They need only enter their contact information, select “Discount Code Request” from the “My Request” dropdown menu, and type “Autumn 2008” in the comments box, and a discount code will be sent to them.
Once registered, they will be on their way to becoming a better, more effective call center, with a value call center certification in hand, while having had the presence of mind to save their call centers money in the process.
For more on call center certification and all of RCCSP’s course offerings, please visit the Call Center Certification channel on TMCnet.
Erik Linask (News - Alert) is Group Managing Editor of TMCnet, which brings news and compelling feature articles, podcasts, and videos to nearly 3,000,000 visitors each month. To see more of his articles, please visit his columnist page. Edited by Erik Linask |
