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January 10, 2007
IEX TotalView Awarded 2006 Product of the Year by Customer Inter@ction Solutions Magazine
By Stefania Viscusi, TMCnet Assistant Editor
Workforce Optimization solutions provide call centers with the tools they need to strategically plan and improve their operations.
Recognizing the importance for a strong offering to support this in the call center, Customer Inter@ction Solutions magazine awarded IEX, a subsidiary of NICE Systems ( News - Alert), with a 2006 Product of the Year award for their TotalView solution.
Installed in over 3,000 contact centers around the world, IEX's TotalView Workforce Management system empowers call center agents with scheduling and management tools that offer efficiency including better forecasting and scheduling.
The 2006 Product of the Year award winners were selected based on their product's vision, leadership and attention to detail. Winners represent the best in the industry and acknowledge proven commitment to quality and enhancement in technologies for the call center and CRM space.
Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions magazine commented, “These companies have proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their hard work and accomplishments.”
What’s the number one VoIP conference in terms of attendance? What’s the leading VoIP expo for exhibitors in terms of lead generation? And which VoIP industry event will feature special attractions for service providers, resellers, and the enterprise and SMB market, as well as an overview on the future of IP Telephony? Answer: INTERNET TELEPHONY Conference & EXPO EAST, January 23–26, 2007. See you in sunny Ft. Lauderdale!
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(source: http://www.tmcnet.com/channels/workforce-optimization/articles/4447-iex-totalview-awarded-2006-product-the-year-customer.htm)
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