NEWS AND VIEWS
Breaking News
Letters To The
Editor
Enabling Technologies
Chris Donner, Managing Editor
As the underlying
technologies improve, communications becomes increasingly interactive and
lifelike. But how much faster can things get? Are we reaching the limits,
or just scratching the surface. There's a lot happening on the bleeding
edge of processing.
Corporate Solutions
Carol Drzewianowski, Associate Editor
IVR is about as close
as you can get to a ubiquitous technology. It doesn't matter if you're
dealing with a bank, an insurance company, your local DMV, an airline, or
what have you -- they all use IVR to provide information and customer
service. Carol discusses how IVR is altering, and being altered by, the
online world.
Customer Contact
Carol Drzewianowski, Associate Editor
Collaboration is a
vital part of shopping... or at least it is when you shop in person. Will
collaboration ever really be available in online shopping? Carol considers
a few options that are available now.
Next-Gen Networks
Kevin Mayer, Editorial Director
Will the real
softswitch please stand up? What exactly defines a softswitch, and where
exactly does it fit in the network. Industry leaders share their thoughts.
DEPARTMENTS
Analytical Views: Comm Servers --
Redefining The Category
Brian Strachman, Cahners In-Stat Group
Looking for an
enterprise voice system, but not sure what the difference is between a
comm server, a LAN telephony product, and a PBX? You're not alone.
Inside Networking: New World Routing
-- Open IP
By Tony Rybczynski, Nortel Networks
Open IP
environments promise a whole new world of routing, decreasing network
costs, easing interoperability, and introducing new enhanced services and
applications, as well as devices to access these services.
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PUBLISHER’S OUTLOOK
Smart Company
Rich Tehrani, Publisher
Natural MicroSystems
has been a true innovator in the communications marketplace. A strong
supporter of CompactPCI, a key player in ending the "bus wars,"
and now a major force behind the development of enhanced services to
utilize the next-gen network -- NMS's story is in many ways the story of
open communications. Rich takes a closer look at this company and some of
the secrets behind their success.
EDITOR'S OUTLOOK
Convergence As Good Medicine
Kevin Mayer, Editorial Director
Next-gen communications
and modern medicine have more in common that you might think, and Kevin
Mayer looks at how the lessons learned in medicine might help predict the
future of communications.
TOM KEATING'S CC:
Customers, VoIP, And
E-Business --
A Love Story
Tom Keating, Executive Technology Editor
VoIP stands to
revolutionize the fledgling field of e-commerce. It simplifies the process
and makes for more effective up-selling and cross-selling, and it only
will get better with the rollout of broadband access.
REVIEWS
01 Communique's Communicate! i2000
Gordon Kapes' System 930 Telephony
Simulator
Rainbow Software's Broadfax
Clarinet Systems' EthIR LAN
Tripp Lite's Unison SU 1000 RT & 2200
RT UPS
FEATURES
Looking For An Edge On
The Edge
What are the limits
that service providers looking to roll out DSL might face depending on the
"intelligence" of the equipment they choose? Kevin considers
some options in both switch-facing and customer-facing network elements.
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