
September 1998
CTI, HELP DESK & INTERNET CALL CENTER SOLUTIONS
The Internet Opens A New Door To Your Business
By Gary Redman, Ameritech Call Center Solutions
Optimize Your Call Center Through Simulation
By Bill Hall, Call Center Services And Jon Anton, Purdue University
CALL CENTER MANAGEMENT SOLUTIONS
Unify And Conquer: Unified Messaging As Part Of A Total
Communications Solution
By Christine Holley, Interactive Intelligence
Beyond Unified Messaging - Welcome To Unified
Customer Service
By Tim Henchen And Mark Cope, Nortel
Outsourced Unified Messaging Delivers Best-Of-Breed
Technologies
By Pamela Thompson, PulsePoint Communications
TELESERVICES OUTSOURCING
Handling Multilingual Programs With A Teleservices Provider
By Kerry Adler, SITEL Corporation
Managing Multilingual IT Support Centers In Europe
By Joop Heijenrath And Marie Sheahan, Stream International
CALL CENTER TECHNOLOGY SOLUTIONS
Advances In Headset Technology
By David Egenberger, GN Netcom, Inc.
Headsets: The Technology Behind The Fit
By Nick Eisner, Plantronics, Inc.
SQUARE ONE
The Economic Impact Of Call Center Ergonomics
By Howard L. McKean, Mode Office Systems
Performance, Health And Productivity Linked To
Correct Computer Keyboard Use
By Bob Borsari, Mindscape
HUMAN RESOURCE DEVELOPMENT
Remember The True Source Of Sales
By Gary LaPlante, ASHA, Inc. |
 DEPARTMENTS
Publisher's Outlook
High Priority
Technology Highlights
Call Center News
Corpus Juris
Top 50 Update
TECHNO-TALK
Anytime, Anywhere
We're On Call
By Matthew Vartabedian, Technology Editor, C@LL CENTER Solutions
TMC LABS REVIEWS
POINT Information Systems' TeamPOINT
2.50
SoftBase Systems' NetLert 1.1
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