TMCnet OCS

WiMAXtoday.tmcnet.com Now Live! | ITEXPO West begins in: Register Now!

Blogs:
Rich Tehrani
Tom Keating
Greg Galitzine

...more

Columnists:

...more

E-mail this page to a friend

Order reprints online

Print this page

Trackback - Pingback

Free magazines

Free newsletters

SIP Essentials
An Executive Guide to SIP (Session Initiation Protocol)

Online Certification Course

This course is designed for enterprise executives and technical managers, channel partners, VARs, integrators, and other participants who stand to benefit from an education on the fundamentals of IP and platforms required for high performance SIP-VoIP systems. This includes soft switches, gateways, routers, services and other critical components. Come explore business applications and opportunities.

For more information, visit http://www.techtionary.com

More on Microsoft - Office Communications Server can be found at http://blog.tmcnet.com/cross-talk/

•	The Really Intelligent Customer Front Door
•	OCS Exposed - SQL-Structured Query Language for Telephony
•	Voice Peering Fabric – The Future of SIP Interconnections
•	Doing UC Before UC Was Cool
•	Bill Gates: Microsoft Will Find Alternative to Yahoo!

•	Free Training for Channel Partners on SIP, OCS, Digital Communications and other Advanced Networking Courses
•	WebMessenger Intros Solution that Extends Microsoft OCS Capabilities to BlackBerry Devices
•	Westcon Group Intros 'Technology Fundamentals' Training for Resellers
•	Nortel's Virtualization Solution Enhances Enterprise Networks
•	Acision: Text-Messaging Revenue Could Double by 2011

•	MPLS-Multi-Protocol Label Switching Multimedia Presentation
•	The Death of (International) Distance
•	The Hyperconnected Enterprise

•	Unified Communications
•	Perfomance Management
•	Web Conferencing

Bank Leumi Case Study - Applying Effective Risk Management Using PerSay FreeSpeech™ and VocalPassword™ Voice Biometrics

An inside look at how PerSay’s FreeSpeech™ and VocalPassword™ voice biometric products enable
cost-effective, multi-factor authentication solutions for one of Israel’s largest contact centers. Providing remote services demands advanced customer authentication procedures to ensure the security of private and sensitive information. The First Direct Bank, a member of the Leumi Group, was unsatisfied with its two-step authentication process using PINs and verification questions. Manual authentication was time consuming, frustrating to customers, and insufficient in guaranteeing security. First Direct turned to PerSay to increase security, enhance the customer experience, and improve contact center efficiency.

FYI From TMCnet
WIMAX.TMCnet.com - Coming May 2008 ......................................................................................................... Upcoming Events From TMC ......................................................................................................... INTERNET TELEPHONY Conference & EXPO West 2008 - September 16-18, 2008 - Los Angeles Convention Center Los Angeles, CA - http://www.itexpo.com East 2009 - February 2-4, 2009 - Miami Beach Convention Center Miami, FL - http://www.itexpo.com 5th Annual Communications Developer Conference September 16-18, 2008 - Los Angeles Convention Center Los Angeles, CA - http://www.commdeveloper.com Call Center 2.0 Conference September 16-18, 2008 - Los Angeles Convention Center Los Angeles, CA - http://www.callcenter20.com Classified Ads on TMCnet Current Listings: Help Wanted: Passionate Program Manager at Iotum Corp. Help Wanted: Freelance Business and Technology Writers Help Wanted: A Person who understands Japanese culture Development and Writing for White Papers, Magazine Articles, Corporate Presentations and More Situation Wanted: Marketing Communications -- Sales, Channel & Customer Training Situation Wanted: Strategic Call Center/Operations Management Help Wanted: Software Engineer Situation Wanted: Marketing Copy TECHtionary provides writing and marketing communications services in addition to unique animated tutorials and presentations. For details, visit http://www.techtionary.com or email cross@gocross.com
Manage Your Newsletters
Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer or columnist for the TMCnet Web site and this newsletter. Contact the Web Editorial Director, at Webedit@tmcnet.com for details. Technology Marketing Corporation - World Leaders in Technology Media since 1972 If you are interested in advertising in our newsletters, contact Dave Rodriguez at drodriguez@tmcnet.com or 203-852-6800 ext. 146 To manage your subscription preferences, please go to http://www.tmcnet.com/enews/subs.aspx Please direct all other correspondence to: enews@tmcnet.com

Also on TMCnet
Video: Foneshow Makes Podcasts Available On-the-go Foneshow is a new service that lets you listen to Podcasts on your cell phone. And you dont need a computer or a copy of iTunes to listen in. (May 14)	Video: Saying Farewell to the Landline Phone? For nearly 3 in 10 households, don't even bother trying to call them on a landline phone. They either only have a cell phone or seldom if ever take calls on their traditional phone. (May 14)	Video: Icahn to Launch Proxy Battle Against Yahoo Billionaire activist investor Carl Icahn has confirmed he is launching a proxy battle to remove Yahoo's board of directors. (May 15)

2008 TMC Labs Innovation Award Call for Entries From INTERNET TELEPHONY Magazine

2008 TMC Labs Innovation Award Winners Announced by Unified Communications Magazine

Speech Technology Excellence Award Entries Open

TMCnet Welcomes Rick Bye as Newest Columnist

TMC Names Best of Show Winners of INTERNET TELEPHONY Conference & EXPO East 2008

Interactive Intelligence Receives Record Page Views on Highest Trafficked Contact Center Site on the Web

Bob Emmerson Joins TMC as New European Editor

New Podcast Library Launched On TMCnet

TMC Announces 100 Sponsored Communities Now Live on TMCnet

VoIP & Communications Developers - We've heard you

2008 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine

Latest TMCnet Headlines

Latest Company News

Subscribe FREE to all of TMC's monthly magazines. Click here now.

Technology Marketing Corporation,
One Technology Plaza, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc@tmcnet.com. Comments about this site: webmaster@tmcnet.com.
About Contact Advertise
Technology Marketing Corp. 1997-2008 Copyright. Privacy Policy Sitemap