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January 08, 2008
Making the Most of Unified Communications
By Mae Kowalke, TMCnet Associate Editor
Unified communications tends to get defined in a variety of ways, creating a certain amount of confusion on the part of both providers and customers alike. At its core, however, UC is the integration of real-time communications, presence, and near-real-time communications into a unified user experience.
Many businesses are considering adopting UC solutions because of the potential to gain a competitive advantage and improve customer service by doing so. Yet choosing a communications system is a task that deserves some thorough research and consideration. To help with this process, several experts in the UC field will be presenting a session, Intro to Unified Communications, at the upcoming INTERNET TELEPHONY Conference & EXPO East 2008.
This session, scheduled for Thursday, January 24, 2008 from 8:00 to 8:45 a.m., will be presented by Don Gant ( News - Alert), Vice President of Development and Channel Marketing at Iwatsu Voice networks; Erik Linask (moderator), Associate Editor at TMC; and representatives from Clarus Systems and Convergence ( News - Alert).
Gant and the others will share a variety of ways businesses can use UC solutions, and the points they should consider when evaluating, selecting and implementing UC.
To learn more about unified communications, show attendees are encouraged to stop by the booth for Iwatsu ( News - Alert) (#617). Even more information is available on the TMCnet.com Unified Communications channel, brought to you by Iwatsu.
Mark your calendars! Internet Telephony (News - Alert) Conference & EXPO—the first major IP communications event of the year—is just days away. It’s not too late to register for the event, which takes place in Miami Beach, FL, January 23–25, 2008. The EXPO will feature three valuable days of exhibits, conferences and networking that you won’t want to miss. So what are you waiting for? Sign up now!
Mae Kowalke is an associate editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae’s articles, please visit her columnist page. She also blogs for TMCnet here. Voice over IP (VoIP) | X | | A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more |
Internet Protocol (IP) | X | | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
(source: http://www.tmcnet.com/channels/unified-communications/articles/17878-making-most-unified-communications.htm)
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